Town Square Energy Customer Reviews

The best review categories for Town Square Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Criminals

They jack your rate by 50 percent when your contract ends.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve Lanca from Lancaster, PA on September 24th, 2021

THIS IS A SCAM COMPANY

I've had Town Square Energy since 2017 and I've noticed my bill getting OUT OF CONTROL so I switched. I actually received a bill almost double the last out of control bill. So I decided to call to let them know something is wrong and $800.00 is obviously a mistake. I was told by Michael in Customer Service that my plan expired and they "sent me" 2 notices in the mail and since they didn't get a response from me it goes to a default price. Why would anybody in their right mind think that because I didn't reply to a mailing (that I know never came) that I would be alright with being down right robbed in broad daylight. I signed up for paperless billing just because I know how the mail works and I know that some less than desirable company's work and sure enough it happened anyway. When I asked why it wasn't emailed they said it doesn't work that way. STAY AWAY unless you like being robbed in broad daylight!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark Dowdell from Windber, PA on February 10th, 2020

Beware...Pa Power switch is as much a scam as Town Square energy.

I have used Pa Power Switch to change electric power. The problem is that this web site is supposed to help you select an energy company. But the Pa Power Switch web site allows scammers like Town Square Energy and NGR, and many others, to catfish customers and rip them off. Do these dishonest companies pay off Pa Power Switch to advertise their scams? I recommend using PPL if you have it..they kindly assign you the lowest price, switch companies for you with no work on your part. Choose a plan from Pa Power Switch and be ripped off to the max.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pa Power Switch Web Site Is A Scam. from Allentown, PA on January 29th, 2020

What a scam!

I am always the one giving positive reviews and praising anything that can be praised, but not this time! Enough is enough. I signed up in September for TSE (Town Square Energy) 3 months plan to save a few dollars, knowing that I would switch to another provider close to the end of the promo rate. The first two months they charged us a higher rate than even PPL charges! I called them fully expecting this to be a misunderstanding and quickly fixed. They told me they would send a refund debit cards for the "glitch in their system". They also told me they will lock me in for 5 months starting November with a new rate that's even better. Well, cards never arrived. The new rate was there for 2 months and then it went up and went up again where my bill was $40 higher each month! What a fraud! What a scam! they should be banned from being on PA switch. I am fully intending to take the time and effort to get their attention and my money back if they don't fix this properly by going to each and every social media site and government process there is to report their fraud. I am very frugal person, but feel completely duped by this company.