The best review categories for Town Square Energy are the order experience, with an average of 1.3 stars, and their plans and pricing, with an average of 1.0 stars.
Most Recent 1 Star Reviews
4 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Criminals
| They jack your rate by 50 percent when your contract ends. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steve Lanca
from
Lancaster, PA
on
September 24th, 2021
THIS IS A SCAM COMPANY
| I've had Town Square Energy since 2017 and I've noticed my bill getting OUT OF CONTROL so I switched. I actually received a bill almost double the last out of control bill. So I decided to call to let them know something is wrong and $800.00 is obviously a mistake. I was told by Michael in Customer Service that my plan expired and they "sent me" 2 notices in the mail and since they didn't get a response from me it goes to a default price. Why would anybody in their right mind think that because I didn't reply to a mailing (that I know never came) that I would be alright with being down right robbed in broad daylight. I signed up for paperless billing just because I know how the mail works and I know that some less than desirable company's work and sure enough it happened anyway. When I asked why it wasn't emailed they said it doesn't work that way. STAY AWAY unless you like being robbed in broad daylight!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mark Dowdell
from
Windber, PA
on
February 10th, 2020
Beware...Pa Power switch is as much a scam as Town Square energy.
| I have used Pa Power Switch to change electric power. The problem is that this web site is supposed to help you select an energy company. But the Pa Power Switch web site allows scammers like Town Square Energy and NGR, and many others, to catfish customers and rip them off. Do these dishonest companies pay off Pa Power Switch to advertise their scams? I recommend using PPL if you have it..they kindly assign you the lowest price, switch companies for you with no work on your part. Choose a plan from Pa Power Switch and be ripped off to the max. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pa Power Switch Web Site Is A Scam.
from
Allentown, PA
on
January 29th, 2020
What a scam!
| I am always the one giving positive reviews and praising anything that can be praised, but not this time! Enough is enough. I signed up in September for TSE (Town Square Energy) 3 months plan to save a few dollars, knowing that I would switch to another provider close to the end of the promo rate. The first two months they charged us a higher rate than even PPL charges! I called them fully expecting this to be a misunderstanding and quickly fixed. They told me they would send a refund debit cards for the "glitch in their system". They also told me they will lock me in for 5 months starting November with a new rate that's even better. Well, cards never arrived. The new rate was there for 2 months and then it went up and went up again where my bill was $40 higher each month! What a fraud! What a scam! they should be banned from being on PA switch. I am fully intending to take the time and effort to get their attention and my money back if they don't fix this properly by going to each and every social media site and government process there is to report their fraud. I am very frugal person, but feel completely duped by this company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kris
from
Lancaster, PA
on
March 23rd, 2019
Electric Plans & Rates
Recommended Plans
All Plans
Best 3 Month Plan
3 Month Fixed Rate
3 month
Fixed Rate
Fixed Rate
Electric Choice Plan 3 Month
4.90¢ / kwh
10.1%
under market rate
Monthly Recurring Charge: $0.00
Compared to the current West Penn rate of 5.4500¢ / kwh
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
4.90¢
Rate Type:
Fixed Rate
Term Length:
3 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Best 18 Month Plan
18 Month Fixed Rate
18 month
Fixed Rate
Fixed Rate
Safe Harbor 18
8.60¢ / kwh
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
8.60¢
Rate Type:
Fixed Rate
Term Length:
18 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 month
Fixed Rate
Fixed Rate
8.79¢ / kwh
$0.00
monthly recurring charge
24 month
Fixed Rate
Fixed Rate
9.99¢ / kwh
$0.00
monthly recurring charge
3 month
Fixed Rate
Fixed Rate
4.90¢ / kwh
10.1%
under market rate
Compared to the current West Penn rate of 5.4500¢ / kwh
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
9.69¢ / kwh
$0.00
monthly recurring charge
SureLock 4
Info
4 month
Fixed Rate
Fixed Rate
5.39¢ / kwh
1.1%
under market rate
Compared to the current West Penn rate of 5.4500¢ / kwh
$0.00
monthly recurring charge
