Disconnect Reviews

“  Had my power disconnected at 11:30am Friday morning. Then that person left on vacation. No one able to restore. Hottest days on record for the summer. Against their own policy/law of same day restoration of power before noon against their own policy of notifying person at home at time of disconnect. Only option is to go to court. No wonder they dont care about their customers. ZERO repercussion. Now, planned brown out without notifying customers? Downright wrong. Even an hours notice allows us to prepare (including stores and gas stations). You have a responsibility with all your power. Do better. ”

“  sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think? ”