Charge/Fee Reviews

“  I haven't received my first bill with this supplier yet as I just signed up so I can't speak to any billing issues. The young lady that came to my home was professional, knowledgeable, and very nice. I received my information packets for my gas and electric plan with your company. The young lady left out the part where I'm STUCK in a TWO YEAR, fixed rate contract with early termination fees!!! I don't like deceptive practices and I am going to find out how to report this. ”

“  Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER ”

“  Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late. ”