Clearview Energy -- Profile Analysis

Mazen is excellent. He made sure my problems were fixed with care and respect.

I called Clearview and had a few Questions.Paolo was the lady that answered.She offered clear concise information.Did not rush me off phone.She was clearly trained professional yet she maintained her humanity.Truely a kind soul and a wonderful employee.What a great experience...

I had been with them for about a year or so, and when my 6 month fixed rate was over my rate skyrocketed when it went to their default monthly rate. I even had done a renewal with them prior to my default renewal date to make sure the new fixed rate would go into effect, and wouldnt get the default monthly rate. They first claimed you have to notify them two months in advance when submitting your renewal so you dont get their default monthly rate after initial fixed rate ends. I did do that when my new renewal was coming up so that it would be a smooth transition to the new monthly rate for billing cycles. I still received a packet in the mail recently for their monthly higher default rate. I then received a new packet a couple of weeks later stating the new low fixed rate I submitted earlier wouldnt take effect until February of next year. I spoke with a representative and now they say you have to call three months prior to your renewal date so you get the lower new rate without getting stuck with their higher default rate!! They changed their story twice. I spoke to Eversource and they stated that even though it can take 1-2 months for new fixed rate to go through, that because I did submit the renewal early enough to Clear view Energy it should have gone through at the newer lower rate. There was plenty of time for the new rate to go into effect on December. It seems like its a way for the energy provider to have you pay their default rate for at least a couple of months. They claim its regulatory rules, but like I said when I spoke with Eversource, they said that even with the 1-2 months that it can take, for the renewal rate, in this case it was not correct.

Clearview has competitive rates and it's easy to sign up. However, you can be frustrated and actually taken advantage of when renewing your supply contract. Clearview has a misleading billing policy, the kWh rate at time of renewing doesn't go into affect until months latter. The rate you think you are getting, in my case 7.09 cents/kWh was actually billed at 8.990 cents/kWh, which is their default and highest rate.

Clearview's default rate of 8.990 cents was even higher than Eversource's supply rate of 8.391 cents/kWh. Clearview's higher default supply rate stays in effect until the 3rd billing cycle, or March in my case. I calculated that I had to pay $76.02 more under this deceptive billing practice on my Dec/Jan bill. My current Electric Bill and next months negates any savings I would have had for a 6 month contract with Clearview. The bottom line is under Clearview's billing I'm actually paying more for my supply rate and wasn't told up front that their new rate doesn't go into effect at the start of the new contract.

This type of billing practice is not Clear, deceptive and is contrary to the supply rate posted; as you will pay a higher rate for at least two months out of a 6 month supply contract.

They may suck you in with a decent initial rate but they Chaya $10/ month fee and once your contract is up they double the price in the hope youre not paying attention. I just realized this and cut my charge by 60% with all renewable energy.

i signed up for their residential gas service due to advertised low rates. after couple of months i have noticed I've been charged higher rates. i called them and they told me without a shame that every charge have a surcharge of $10. this charge effectively exceeded PSE&G rates and clearly was not the deal i was hoping for. I have told them i was deceived by their false advertisement and like to disconnect. For such they charged me $50 early termination fee.
This is a dishonest and shameful practice and have to be stooped

I felt ambushed when their rep came to sign people up in my area. There is a no solicitation notice but was told they had permission to be there. They did not have that permission. I signed up more to get rid of him but also because I was told I would get a lower energy supply bill. I did not see any rate reduction but I did see an increase in my bill, and when I was late paying my bill (several months later) I got a disconnect notice and promptly paid. 2 weeks later I got a bill from Clearview for a $50 early termination fee. I was never told a disconnection notice would generate a cancellation with them nor that if that happened I would be sent a bill. It may have been in the fine print. I was never given a call or sent an email which they were given when I signed up. Contacting customer service was about as useful as their service. They are beyond sketchy in their practice and what they deliver for service.

Stay clear of Clearview energy for energy provider...they charge an extra service fee of $9.99 per month and don't tell you upfront about this extra cost. Pass the word to family and friends. When I found our this they charged and early termination fee, did not want to stay with someone charging extra monthly service chages unknowing to customers.

After my 1 year contract expired, they put me on a new plan that was charging me DOUBLE what Comed would have. *Without ANY notice.* Once I figured it out and cancelled, my cancellation could not be processed for another TWO BILLING CYCLES. This is predatory and a scam. Whatever you do, DO NOT USE CLEARVIEW.

I signed up with them On my energy plan site for my state. It was supposedly a no termination fee plan. I found a better plan and switched and was charged a $50 fee.

Misrepresentation in their plan online. When I switched suppliers because of a better rate, they charged me $50. Nowhere was that stated when I signed up.
Do not trust them.

I recently reviewed my bill to notice that Clearview was supplying my electric. I was unaware i was signed up with them. I called them and asked when that took place and who signed up. They could not provide any proof that we signed up with them. I nor my wife signed up. Watch out for this company.

Clearview Energy are nothing but con artists. Hooked me in with a low rate and then after my contract was up proceeded to charge me .16 KWH as opposed to .093. Almost double the going rate . I feel as though I've been violated as I was unaware of the gross overcharge for many months .

They charge me .13 cent per kw instead of .09 kw sent sent some to my home address to resign and promise the price would be if but will not if anything
Closed the account

A Clearview sales agent came to my door and had me sign up for the program having convinced me that all I was doing was just "updating my energy supplier" and that it was something that would eventually happen with the whole neighborhood. It was a dirty trick, I fell for it, and I blame myself mostly.

The contract that I signed had a period of two weeks where I could renege if I called, which I did after reading the reviews. I called twice: first to cancel, second to make sure the cancel was processed. Both within the first few days after signing.

I get my bill three months later and Clearview is my supplier. They didn't process my cancelation and I ended up paying much more than I should have.

Avoid Clearview like it's the plague.

These people knocked on my door convinced me to sign up for their service told me it would lower my bill , basically said I had to switch .....stay away from this company they are deceitful they lie and your bill will go up mine did over $107 per month
I'm cancelling my service ASAP
My bill for 2 years with AEP 40 a month now that Clearview has made changes to my service it's 189 a month
Total B.S.

Locked in at 10.39 cents back in May of 2022. They have not honor my 8 month contract. My kWh is now up to 27.99 cents and no resolution. This company is beyond corrupt.

In terms of names for a company, I'm not sure there has ever been a greater misnomer. They will entice you with lower entry rates and give very little notice when these rates are about to expire. My electric bill more than tripled for the supplier charge this month from .1139/kw hr to .3899/ kw hr. This is .12 /kw hr higher than what was quoted it was going to be 2 days before billing cycle began. My advice is to stay away, find another supplier who will be more transparent as Clearview is anything but.

I was happy the first 12 months after that I was not notified my plan expired my supply charge went from $44.00 to $144.00 they even put a customer charge of $9.99 the rate was.48990 plus $9.99

Where is my bill was like $20 a new one all the way to $1000 a month in three months. My light bill was $5000. When I speak to them about it they did nothing. Please dont believe the hype dont get service with Clear view energy its a gimmick the where are you in and turn right back around and jack your light bill to thousands of dollars and when I speak to them to help adjust it, they tell me no we cannot just anything trust me on this one Im not making this up

In the year 2022. I lived in Arlington MA.
The Clearview Energy plan some how got my info and put my address into the account and replace the original account of me by another electric company.
* A few month later ClearView Energy started increasing the cost of service 27%. As a result, the bill be come much more higher cost than any other vendors.
* So I called many times to Customer service and requested to cancel the an-authorized electric plan from this company.
* Somehow, the Clearview did NOT release my plan to my request and triples the electric cost. I lived in a studio and myself adding a lot money for temp insulation. As a result, my energy usages reduce 30% however, the company continue to increase the "transferring service". So witt the lower than any normal apartment usage of electric 25%, I still got their bill $350.00 per months.
* Lastly, we moved away from MA to LA and join with other company. Also we did again calls plus request to discontinue the online account. The company still tried to charge on my bank account $350.00 for the month that I did not live in the old address. So it force me to call my bank to ban the illegal charge from Clearview. With my final call stated that I would sue the company, then the customer service begin to recognize their illegal charges.
* Even those somehow, 3 months later their WEB site still automatically sent me a $10.00 bill for "late" payment. So this is kind of abusing! I called them again and asked stope abusing email.
All are the true. I still keep every evidences. I swore never ever let this company touch me again.

In 3 month of year end (2022)

The guy at my door told me they work along with Eversouce. He asked to see my eversouce bill. He said they could knock of 7% of my eversouce bill. Then he asked if I would sign a " approval letter" to see if I " qualified " for the program. Little did I know, when 6 moths later a bill came through my email. ( I gave him my email because he said if I got approval, they would bill me through my email) Then, he had me talk to a representative on the phone, so I could hear from her that I would save 7% of my bill. Well, it was a total lie. They don't work with Eversouce. The 7% was of off their rate. Which literally triples. Then, that " approval letter" was actually a contract. They never notified me till 9 months into my bill. I don't know how that even happened. Now, I canceled as soon as I knew I got scammed. In the contract it says I have to pay for 8 months more before I can finally quit paying them. As they tripled my bill. This company is a fraud and liars. They should be shut down by the Attorney Generals office( which I notified and the said it was a scam). Now, I cringe everytimevI see their name with my new invoice. I'm one step away from just destroying my credit. That's how they blackmail you.They know they can ruin your credit overnight.

They gave me the run around for 3 months. Charging me 24.99 cents a klw when they said I would get a rate of 0.07 a month. When I call they say I will have someone call you back and they never call. When i asked about the rate the say ops yea we made a mistake we will fix it by your next bill, but you have to pay the 200 you owe now. I ask to talk to a manager and they say not available. I ask why are they not available no answer. Keep saying they will call you. I said I am doe with you. They said but you have a contract. I say there's no contract because you did not live up to your end. Put a fork in me I ma so done.

The person who wrote about the bad customer service is right! I called to ask about their rate and probably switch to their service but after being told in the automated message that I was number 1 in line and my wait time would be 1 minute ten minutes went by with no one answering. I hung up and will not try again. With that kind of customer service you have to wonder what kind of company it really is and be fairly sure that when you need to change your plan or question your rate they will not be there to assist you.

The company employs marketers who use robocall tactics from spoofed numbers and are deceptive about who they are when they call you (they tried to say they were my current supplier until I pressed the issue and got their real identity). I even have a confirmation number for the phone call and they were going to switch my supplier to their company and they still deny accountability.

I called Clearview to ask 2 questions about their service in order to decide if I want to become a Clearview customer.
A lady answered - I tried to tell her the reason for my call. About 8 seconds in she immediately screamed to the top of her voice....
"DON'T CALL ME AND TELL ME HOW TO DO MY JOB."
I said to her, "What is the matter with you, lady. Are you stupid?"
She said "Yeah, I'm stupid" I hung up.
I waited awhile and called back to tell someone else in that office what this lady just said to me. A man answered and told me "You should have let her talk for 3 minutes" and then he hung up.
These people represent Clearview Energy.
I think this happened on Sept 14th between 3:30 pm and 4:30 pm. I have tried to forget this. I wonder if the good hard working people of Clearview would be disgusted if they knew these people represent them.

This is another company that does high-pressure sales tactics to get you to sign a contract, but later piles on high fees when you need to get out of it. Stay away. Termination fees for any service should be illegal.

when my contract ended the next bill was more than doubled without any notification

In January of 2024, Clearview sent me a bill of $1,702.26. During my first year with them, my rate was at 0.1079 reasonable and affordable. After my first year, they put me on an adjusted rate that skyrocketed by more than double my first year rate resulting in the drastic increase of my bill. My bill went from $124-$156 per month to $1,702.26 per month. As a small business owner, I do not have the ability or funds to pay for it. I called Clearview to see my options of whether my bill could be lowered or for help with the bill but they refused to help me. Every time I called, they said a supervisor or manager was not available and was in a meeting. Do not use Clearview energy because they do not care about their customers and will not attempt to help you with your needs. Clearview electric has been nothing but a pain and I will not return to their services. I am just letting people know not to use clear services.

At the end of contract term, Clearview more than quadrupled kW rate without notice. Called and agreed to renew contract if they would prorate the rate hike. They refused. I paid the $980 bill (usually $200) and parted ways. Now they call me twice a week and ask if I'll come back. No.