Constellation -- Profile Analysis

Everything from contact, to start up to receiving my money saving electric has been absolutely easy, transparent and the best customer service. I highly recommend Constellation as your electric supplier!

SO FAR- SO GOOD

Everything has gone off without a hitch!

I have only been with Constellation for a month, so it remains how Constellation will be for the rest of the year. But so far, my experience has been very positive.

When I found out that my company was raising their rates I went shopping. Constellation had a good price and were very kind in helping me understand the whole process.

My experience couldn't have been better! I am very happy with their service and customer interaction.

After long and careful research, I chose Constellation because of their information and reviews. It was, without a doubt, one of the best decisions I've ever made.

It was fast and easy to switch to Constellation.

pleased with the knowledge and professional attitude of the personnel I dealt with at Constellation.

I had questions regarding the sign up and the prompt responses and follow through was astoundingly good. Best customer service I have experienced in a longbtime. Very responsive and professional. Shout out to Jorge who was a pleasure to deal with.

My bill has gone down due to signing up with Constellation! I am pleased with the ease of signup process. Their prices were the lowest & I am glad I switched.

Upon getting what I thought was first bill it had an inappropriate rate assigned to it. Called customer service and was explained meter reading date was the issue. Subsequent bill was correct.

It was very easy to switch over to Constellation, and it has already saved us money on our gas and electric bills.

The technician did an excellent job and he answered my question

We got a better rate than we had with our former company, and it is fixed and less. It pays to use the apples to apples comparison chart.

No problem with ordering. Customer Service is very professional and patient. Overall excellent experience. Thank you and God Bless!

Bill went way up but experience was great

I don't think it has changed yet or just changed so not a lot to report

Constellation made it easy to understand to purchase electricity. They offered a competitive price per kWh with a fixed rate for 3 years. A representative called me to ask if I had any concerns or questions.

Switch to Constellation due to their three-year contract and pricing agreement. So happy to find these guys.

I was looking for a lower rate and Constellation offered it. I signed up easily online.

So far I am satisfied

Switch from First Energy to constellation was easy.

Everything seems to work fine.

test review body

Electric bill was cut by 30%. Very pleased with Constellation!

They were very helpful and kind.

Never let you down

great service

It was ok

The switch to Constellation for our electric supplier went very smoothly. The representative was knowledgeable, courteous & friendly. The best part is that we will be saving money!

Great move

great

Very pleased

I transitioned from my Ga Natural Gas plan to Constellation because Constellation offered a rate $.17 lower per therm than my current without any haggling or phone calls.

Easy to contact and set up service.

On my latest search for the best energy price available Constellation was the best deal. Easy sign up experience.

Aep raised my rate from 6.5 to 1 point something so I switched to a new supplier I saved money for approximately 6 months then they jump my rate I switched to constellation and got my rate back down however AEP is still crushing me on the delivery charge there should be some kind of a law stopping AEP from their price gouging since everybody is stuck using them for a distributor. With constellation my bill is only about $170 a month but then you have to add aep's $250 distribution charge on top of that and throw in some taxes and lo and behold you're up over $400 every month again. Try paying that on a measly disability check, should I eat or pay my electric bill?

I was paying so much for delivery for so long. I had no idea that Constellation existed. Great costumer services, promotions, rewards!
Ive shared with friends!

I was paying so much for delivery for so long. I had no idea that Constellation existed. Great costumer services, promotions, rewards!
Ive shared with friends!

Although we did not need any customer service, signing up was quick and easy and the rate excellent.

I chose constellation for two special reasons . 1 a 36 month contract . 2 price .

They were very friendly and helpful with all of my questions. I believe that they have a great plan and I have recommended them to others.

So far it is great

Very smooth transition

They were the price to beat, and no one came close.

My hot water heater was leaking and 21 yrs old. Mary Ellen was very helpful with financial info. Kyle Baxley and Jared Dotson came the same day and in no time a new unit was professionally installed with no mess and the old unit was removed. They were careful to cover their shoes and cleaned up anything they used. I sincerely appreciate the efforts of all involved to get my new hot water heater installed the same day I called.

Constellation representative was very helpful in answering my questions and I recommend Constellation.

ABSOLUTELY NO PROBLEM AT ALL.

I would like to know why I'm still with IGS and Center Point Energy hasn't switched from IGS to Constellation?

Good price and no surprises.

Switched for better price. Glad that the switch was easy and account set up easy as well.

Easy to telephone to get your service

Customer service was great and I was able to get a competitive rate. I highly recommend this gas company for natural gas service.

No problem.

Rate is good the penalties are a little ridiculous

Great service from start to finish and amazing price. Thank you.

good choice

When I signed up for this it was supposed to be 1 year now I see its only 6 months. I guess I'll have to reup in June

Easy to apply and follow through.

We are very pleased with Constellation. They are great to work with and have a great rate

Constellation always has good rates.

I was helped to find the best rate and after an interview and my acceptance, I got a letter in the mail confirming my agreement. First rate service.

Easy to enroll, they provide good and timely information and my energy expense has decreased quite a bit.

I havent had it but a month so the review is limited.

This was the easiest transition I've ever had!

Switched providers because the old supplier had rates that were no longer competitive. There was a brief glitch during sign up. Ultimately, the old account was shut down, and the bill was issued with competitive rates.

It has been a very good experience so far. They have done everything promised and then some when it came to reimbursements for my cancellation penalty with GA Natural Gas

The switch experience is very smooth.

The customer service rep was very helpful in helping me to set up my online account.

So far, things are great. The only things I found mildly annoying were: 1) The letter they sent advertised a lower rate, but "my area" was not eligible. 2) The website is not easy to navigate. Otherwise, I'm quite happy.

Easy sign up, sit back and know your meter is spinning slower!

Everything was easy. Phone Rep was great when signing up. Significant savings so far.

On my latest search for the best energy price available Constellation was the best deal. Easy sign up experience.

Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier.

No complaints about the first bill.

Price per therm is good. Billing department is lacking and yet to show any improvement.

Good

I've just signed on to Constellation, so can't really give an honest opinion as yet.

Easy to apply

Changing over to Constellation from scana was an ordeal but not because of Constellation. Constellation was recommended to me from a friend who has had good service from them. Scana, on the other hand, was a terrible provider, with NO customer service, non-competitive plans (in fact, I was lied to about the service plans available in my area ) Time will tell about Constellation but the prices were good and the service reps friendly and knowledgeable.

I've been with consolation energy for years now. At first they were better priced than PSE&G, then they became even floating around the same price. Now in January 2024 price to compare, I paid $140 if I were with PSE&g it would have been $70 for natural gas.

Nothing additional to report

Sign up was good. Paid my last Scana bill. Assume you guys are now providing service. Have not received my first bill. All good so far.

Bummed completely after customer service experience

Switching to Constellation was the most difficult time I have experienced. It was a nightmare. The only good thing is the rate per therm was the lowest I saw at the time.

No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double

So far so good but too early to tell.

Was trying to sign up for service until i heard that they had a $150 cancellation fee if you cancel after 3 months. That cancellation fee is forever. I said never mind.

Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier.

Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period?

Terrible phone only experience. Soft Credit check, Hard Credit check, copy of Drivers license and not a single email, web interface or paper mail trail regarding the process. 3 different reps. Called today to state i never got written confirmation - only verbal - only to find out they never completed the process !
They never called me back as they said they would. I was actually worried that it was a potential scam due to the lack of any documentation -provided by Constellation- during the process. I was the pursuer to get a better price, but in the end since they let me miss the deadline for a next-month cut-over decided that it just was not worth the time and energy and renewed for a higher rate with my current provider - GNG. They recorded everything but I sincerely doubt that they ever listened else, they would modernize their process. It is easier to buy a car or lease a 1,500 cell phone.

What I literally use a month runs anywhere from $5 to $17 a month. BUT they charge/bill me anywhere from $52 to $73 a month

On June 13, 2024 I switched to Constellation via telephone conversation with Constellation sales person. At that time, the person reviewed my credit after I unfroze it for a day. He stated my credit was excellant (827). He said paerwork would be in the mail to me to complete and sign. The paperwork never arrived afte 11 days from call. Today, 6/24/24, I received a letter from Constellation stating my enrollment has been canceled!!! This letter was dated June 14, 2024 and was mailed June 18th!!!! They stated the reason was that they could not access my credit score (AES) from Equifax. In my opinion, this nothing but BS (why no call to me to straighten out problem? My credit score is excellant and Constellation sales repr confirmed that with me over the phone on June 13th. Their letter was signed "Constellation Customer Care" - I don't believe I received any "Cusotmer care" in thier letter.
Fortunitely, I found a more reliable gas provider. In the meantime, Constellation has lost a customer for life!!! due to this lack of care for a potential new customer.

This has happened to me twice. Theres some checkbox that you have to select to ensure you card is processed. They dont tell you the checkbox isnt selected. They have a valid card on file and wont process the payment. They dont tell you the payment wasnt processed. They just add it to next bill and do not tell you anything. They will cut your heat off in the middle of winter and will leave you with no hot water for a over week. This is a not a reputable business and I wish I selected a different provider.

I've just signed on to Constellation, so can't really give an honest opinion as yet.

Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient.

The order process was easy and fast. There is a good reporting/marketing promoting options. I cannot see what I pay per energy usage on the invoice, just the monthly payment. I get an error code when I use the View My Bill link. I get the same error code when I login via your home page. The error message states that I have no access to the data. I reported the problem twice. I received an answer on the first report which states Im successfully registered now. But I still dont have access to the data.

I signed up in early August. No welcome pack, no email. Finally I reached out and they said that the account wouldnt be switched until November 1st because the account number was keyed in wrong. In the meantime I am now without a fixed rate plan and will be paying for their mistake.

They don't accept electronic payments, claim checks were not received as soon as you cancel the check and pay the bill they run the held check through to charge a NSF, its a game of greed don't play. Its obvious their bill payment process is incompetent.

Please, understand that I have canceled my account with Constellation. I was still bound by another contract when I applied. I was told by a third party that my contract with the other company was expiring on June 1st.

No contact, no bill no money, please contact me ASAP at 216-468-2600
Adam

I signed up to move my service to Constellation - it never happened. I had several calls, kept giving the rep the same info and my request was never processed. No response from Constellation to let me know what was happening but I just got another bill from the provider that Im trying to leave. so apparently they still havent figured out what theyre doing.

I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them.

Bummed completely after customer service experience

Fraudulent fraudster company, billing customer of service they did not consume, how will I not be in the property, every appliance off switch, and Constellation still sends me a very higher bill than the months I am actively living in the property, and even after calling to close the account? Thrives, arm Roberson with out Guns

No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double

About 10 years ago we had 2 heat pump systems replaced by then BGE. They did a great job. We took out a service contract that we cancelled in 2019 that we cancelled in 2020. We recently scheduled a service appointment with now Constellation Homes. I took off work on this day but they never showed. I called to inquire I was told that they will NOT be coming out as I was in 'collections'. Every time I tried to contact their billing department, I was "disconnected" or could not get anyone to respond. It took a complaint to the BBB to get them to contact us. Turns out that there were NO collections and they were trying to recoup money from my cancelled contract. They now offered to come out but I declined. They are dishonest in their billing, lack any customer service and they cost me an entire day of lost wages. And my heat pumps still have not been serviced.

Intentionally not providing adequate contact to customers about account issues which lead to late fees, account closure, and issues with equipment at my home being replaced. Wouldn't reimburse us for damages.
Predatory company, should be closed and CEO should be in prison.