Energy Harbor -- Profile Analysis

I have no complaints

Signing up with Energy Harbor was easy

Was very easy to understand, I got all the information I needed. No hassle.

Process was smooth and user friendly.

My community was doing an aggregate but Energy Harbor was still the best price.

Our 24 month plan expires in July, 2025. Will it automatically renew or do I have to initiate another contract?

They took care of it for me

Easy to understand and informative

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Go to their website, all seamless and straightforward.

I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay.

I was unhappy with Energy Harbor when my contract ended. They said they would continue me if I did nothing at around $7.6 per kilowatt hour, when they were offering plans at 5.99 and 6.5 or so. They seem to be hoping that customers will do nothing and thus pay more. Then when I signed up for the 5.99 plan and got a email confirmation, I later got a notice from Ohio Edison that Energy Harbor notified them they were "ending their contract with you." I called and emailed them but they never fixed it. The rep said she would call me today at 8AM but never did. I thus went to a different provider at the 5.99.

I would not know you have not been applied to my bill yet
I am still waiting

They made seller messages on my bill saying a had a certain rate (same as I was paying) locked for 11 months. 3 months later, they increase the rate 41% I called 4 times, they promised to look into it, promised to call back and completely ignored me. Scam company and not to be trusted.

Price skyrocketed
It has now been 3 months since I tried to change to another supplier at about the rate
Still getting billed for Energy Harbor rate

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No