Energy Harbor -- Profile Analysis

The agent that helped me out was very knowledgeable and ready to help.

researched multiple providers and compared and selected Energy Harber they had the best rate for a 4yr fixed term. Signing up was easy just a few key stokes and i was done

Very helpful agent guiding me through the online enrollment! She was super!

Took less than 5 minutes to enroll.

Choosing Energy Harbor was an easy choice. Their process for switching to them as a provider was very easy and they communicated well with us throughout the entire process.

After researching and tallking with friends, I went to Apples to Apples and compared several plans. It was an easy decision. I just received my first bill and saved significantly.

Everything went well and the information was sent to me by email as I was told by the rep.

I was able to sign up for a plan that fit me best. Great resource to have and works wonderfully.

Changing existing plan to a lower rate

The change to Energy Harbor was very easy. I clicked the link to change and they took care of the rest.

It was quick and simple. Of course I had been with Energy Harbor for the 3 previous years.

easy and fast.

After doing research for the best electric supplier, I found that Energy Harbor has the best-fixed rates.

Sign up was easy and they gave me great rates for my area

Very happy that I changed to Energy Harbor. Their professional service and costs savings make it easy on the budget and my life.

I just received my first billing for my electric. I was very pleased that the bill was much lower than the last several bills that I received.

I wish I would have signed up earlier!

I have no complaints

Signing up with Energy Harbor was easy

Was very easy to understand, I got all the information I needed. No hassle.

Process was smooth and user friendly.

My community was doing an aggregate but Energy Harbor was still the best price.

Our 24 month plan expires in July, 2025. Will it automatically renew or do I have to initiate another contract?

Very smooth process, courteous representative

Customer service is excellent!

Had a great experience!

No

It's quick and easy to sign up for Energy Harbor's residential electricity. I highly recommend this company.

The gentleman I spoke to on the phone was very clear with pricing and very helpful getting me switched over to a very great price for my power almost half of what I was paying previously

The switch to the new rate was made the next day without any issues.

Had a pleasant conversation and he often make things clearer to me and let me take my time

Enrollment to switch electricity suppliers was easy.
The final screen showed my Electricity Identification Number and received an email confirming the enrollment and plan terms (rate, time frame)

No issues changing provider.

I did everything online. I don't know if I'm actually on the Energy Harbor plan just yet but it looks like it worked ok. 48 months makes me feel a little more secure and they were the only company that I saw that offered it in my area.

I've saved money by switching to Energy Harbor. Thank you.

Made the change to fix my electric rate. All has gone very smoothly so far.

Easy to understand and informative

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Go to their website, all seamless and straightforward.

I signed up online, then got message I did not provide all information. I filled it out a second time, and got similar emails / messages. Finally had to call in to a person to fix it, then still received emails stating I needed to finish sign up. I ignored presuming it was from the previous online sign up. So your online does not work, and once fixed by calling in I still recieved bogus emails.

All On-line, convenient, easy pace.

Nothing to review

I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay.

I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay.

I signed up online for a 12 month rate. I received a letter in the mail welcoming to the company and confirming all my information. Two days later I received another letter with a slightly higher rate but everything seemed set. When I got my electric bill on the second billing cycle the supplier had not changed yet. I called Energy Harbor to confirm there were no problems and was told that my account had been rejected. Since then rates have gone up. Why wasnt I notified immediately?

I was unhappy with Energy Harbor when my contract ended. They said they would continue me if I did nothing at around $7.6 per kilowatt hour, when they were offering plans at 5.99 and 6.5 or so. They seem to be hoping that customers will do nothing and thus pay more. Then when I signed up for the 5.99 plan and got a email confirmation, I later got a notice from Ohio Edison that Energy Harbor notified them they were "ending their contract with you." I called and emailed them but they never fixed it. The rep said she would call me today at 8AM but never did. I thus went to a different provider at the 5.99.

I would not know you have not been applied to my bill yet
I am still waiting

They made seller messages on my bill saying a had a certain rate (same as I was paying) locked for 11 months. 3 months later, they increase the rate 41% I called 4 times, they promised to look into it, promised to call back and completely ignored me. Scam company and not to be trusted.

Price skyrocketed
It has now been 3 months since I tried to change to another supplier at about the rate
Still getting billed for Energy Harbor rate

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No