Santanna Energy Services -- Profile Analysis

Reps were great, explained products and offered Rewards Dollars

They are easy to get a hold of and work with me.

I received a great rate and the switch was quick and easy!!! I would recommend for sure.

Signing up and the follow up could not have been easier!

Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me.

I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna.

Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for?

Love saving money!!

Nice pricing, easy to use online and they keep you informed.

Have used them multiple times. Usually the best value. Will continue to use them, have had no issues what so ever.

good rates, rewards, no problems

I went on the apples to Apples comparison site and reached OH energy ratings I found the offer from Santana and it had the best rates and perks. I called their customer service to find out all the stipulations and they explained everything to me. Great customer service so I switched my provider to Santana.The site easy easy to find. It was easy to compare providers. Give Santana a five star rating for me.

After looking at several plans from half a dozen companies,I chose Santana . The plan offered a great plan at a fair price and at the fixed rate I was looking for.Joining was easy and took only a few minutes

very positive. i am now a santanna customer

Excellent and easy to get service. All taken care of through my regular energy provider

To early to really rate, but so far, so good

Was very easy to sign up.

still waiting on my billing from Santana

good

Simple to enroll and great rates

very happy so far

So far, so good

I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched.

the employees have helped me and i am satisfied with their rates and will probably stay with them

SO FAR...SO GOOD.

No particular experience. That's why I call them reliable. And very competitive rates.

I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.

EASY VERY EASY

So far has been way cheaper....we will see after my 6 month fixed rate plan is over..... wondering what they offer afterwards.... but I have saved 130$ ...after one month

The prices are good and delivery has been fine.

Customer service was great....friendly fast and efficient. Have had no issues with any part of the experience.

good

everything was easy and the transition was absolutely seamless

We have used Santana in the past and had a great experience, came back again now.

Easy to talk to and very friendly

Santana Energy has thr BEST price for natural gas going for Eastlake, Ohio!

so far it has been good, I just wish that delivery charges were not so high.

No issues

Easy and reasonable pricing

Easy change and obviously for the best.

After a very smooth transition from old supplier, it appears that I am saving about $40-60 per month on my electric bill.

Very Good!

The transition was smooth and handled efficiently. We find that is not always the case as we have to make adjustments in 2022.

Using Santanna Energy Services was easy and seamless.

It was very easy to shop for a new gas supplier when I heard my supplier was raising their rates. My bill dropped $37.00 a month. Being on a limited income, this really helps me a lot.

Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on

It was an easy transition to Santana, I'm happy l switched.

Needed to find a reliable and reasonable energy supplier. Santanna energy made
that easy to do with accurate information,reaasonable rates and a family type
persona.

As my answers above show the whole process was very easy and I am saving money with Santana compared to my previous company. Very satisfied with Santana!!!

They provided a good rate

because it to simple to change.

Easy to sing up, clear instructions

Like and will use again

My electric bill has been cut in half since enrolling with Santanna.

Needed cost efficient means. I have that now.

Great communication during sign up process as well as communication post sign up. Pleased with my experience with Santanna

Highly satisified

It was a simple online process. Very easy to make the change.

Watched my bill go down.

The process was easy to complete. Prices are competitive but they did offer the lowest price compared to others.

It was so easy to change for lower prices

The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.

I subsequently found a better price so I recently switched.

easy and quick. Got my first electric bill and it has gone down greatly

Fast ,easy & friendly service. Answered all question , made sure details were understood.

I feel switching to Santana not only saved me money but I'm with a company to be proud of supporting and respect their concern for their customers and also the environment.

i don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.

Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened.

SO FAR...SO GOOD.

I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.

I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!

Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.

I really enjoyed opening my bill this month. In comparison to my previous suppliers I was HAPPY!

So far so good.

I had Santanna for my energy supplier for both utilities for several yrs and recently switched back for my gas supplier because of cheaper rates unfortunately they did not have a cheaper rate for 12 months for my electricity which would have been great but it was the same as other suppliers

This company offers only significant renewal price increases after the initial usage period. Their philosophy clearly is geared to taking advantage of customer's lack of research and knowledge upon renewal about their absorbent prices. Robber baron would describe there pricing practices.

I picked this plan because it was the cheapest I could find with a fixed rate. My bill has never been this high.

I subsequently found a better price so I recently switched.

With the big prices increases underway I am glad I switched to the lowest price provide although my bill is still much higher than I remenber.

i don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.

I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!

Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.

Tried to sign up for an extended rate. Compared on apples to apples. Was told Rate shown was for new customers only. NO WHERE did it say that. Also told it was a bundling rate. NO WHERE did it say that. BEWARE bait and switch.

This company offers only significant renewal price increases after the initial usage period. Their philosophy clearly is geared to taking advantage of customer's lack of research and knowledge upon renewal about their absorbent prices. Robber baron would describe there pricing practices.

On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE.

My application was rejected. No one can tell me why! AND I was never notified

I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends.

Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna

DIDN'T LET ME KNOW MY CONTRACT WAS EXPIRING & MY GAS RATE JUMPED OVER 300% -- CALLED AS SOON AS I SAW FIRST BILL WITH NEW RATE, WOULDN'T DO ANYTHING SO I SWITCHED SUPPLIERS, BUT TAKES A COUPLE BILLING CYCLES & NEXT MONTH MY BILL WENT UP ANOTHER 200%

At the end of their contract they doubled their price. They wouldn't give me a good price correction even if I signed up with them again. They don't honor their customers!

I ordered to sign up with Santanna. After discussing with my husband he wasn't satisfied with the $100 cancelation fee. So within 30 minutes I called to cancel. I was told to call back tomorrow because it hadn't been 24 hours. I received an email stating that I was not a customer with Santanna. So I called back the next day (36 hours later) and they said they could not help me with canceling my service that I need to contact my gas company. I DO NOT appreciate the run around. Also, I don't understand why they could not cancel me on their end.

I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to.

I signed up and then I got denied and I never received the denial letter and therefore I was unable to get my gas at the lower price of 5.09 now I have to pay 5.99 and I think this was unfair because I never received any notice

Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know

I had a signed contract to move provider. However that didnt happen. So Santana bumped my rate, after an entire year contract, to some ungodly amount and refused to keep the rate I had just paid. Cost me over $400. Very bad customer service and were no help whatsoever. Stay away, they just want your money.

They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time.

I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun.
they r scammers and dont care about how much they charge u.

Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again.

I am very unhappy!I for one have a very limited income and I owe about as much as I make per month.

I signed up for a package deal and they charged me a much higher rate then I sign up for on my main electric bill. I called them after i received my first bill and they said it was to late to fix it. what a rip off!!!

Former employee , held my pay ransom , had to drive managers around because they have no cars

I received a letter from AEP on 2/17/2025 notifying me that I had switched to Santanna as my energy services provider. I NEVER spoke to anyone by phone, door to door, or email regarding Santanna Energy Services. I called and was told that I had requested the switch after speaking with anyone agent that came to my door. I NEVER spoke with anyone either agent as I do not answer my door for solicitors. They tried to switch my energy services without my knowledge or consent. I have filed a claim with the BBB. Beware of these frauds.