Reviews for SmartEnergy

The best review categories for SmartEnergy are their plans and pricing, with an average of 1.2 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Yeah that was a mistake
Received a what I assumed was a gift card for the electric provider I had switched to a month before. Called to activate and made the mistake of switching because I honestly didnt understand a word the lady was saying because she must have just learned English to work there. Anyway bill went from .08 kWh to .1945972, seriously brought the bill up another $100. I feel so dumb, anyway called to try and cancel it and it took around 45 minutes and had to call multiple times.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Nicole from Carlisle, PA on July 11th, 2022
Fraud -- fake "$100 gift card" really scam to switch your energy supplier
They send you this postcard with a pin number and say it is a "$100 thank you gift card" that they are giving you for 6 months of being a customer. It is all a lie. When you call, the sales lady tells you she has to switch your energy supplier to someone else, that it is the same but just cheaper, etc etc...she is intentionally confusing. Then *After six months of paying at their new rate* they will send the gift card. So basically, this is just to disappoint people who think they are going to get money, instead getting scammed into spending more with a different company. This is the most misleading ad I've ever gotten. It is really cruel actually, because the people who are most disappointed are those who are the most desperate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disappointed from Barto, PA on March 21st, 2022
Horrrible
Was told my electric bill was going. to. go down. Went up. over 200.00..DO NOT FALL FOR THE SERVICE THEY LIE ABOUT!!!!! Called to cancel still waiting. BS service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Joe from Marchand, PA on March 18th, 2022
THEY ARE COMMITTING FRAUD
This company allowed someone who is not listed as an authorized representative for myself or my electrician bill to make changes to my account WITHOUT verifying they were allowed to make changes. My landlord thought they were being helpful in order to get $100 gift card they assumed would be credited to my electric bill. They did not realize they were changing my generation supplier! This company makes ZERO effort to ensure they aren't committing fraudulent acts. Thankfully there was no cancelation fee. They sent the postcard about the $100 gift card to my LANDLORD!!! It wasn't even sent to the service address & yet they still allowed changes to be made. Next is a complaint to the BBB!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pissed Off from Warfordsburg, PA on April 19th, 2021
Horrible
Will never trust anything they have to say. Was promised a $100 gift card after 6 months of service. Got the run around and never received card. Talked into continuing for one more month to get the card. My bill was tripled this month and never got the card. Called twice to cancel, finally called my electric company. I had to go through the electric company to finally get them off my bill.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Angie from Kittanning, PA on October 13th, 2020
Unscrupulous Sales Liars target Mature/Elderly
I manage my neighbors/friends electric account, Smart Energy told her via telephone their rate was better, obtained her contact thru ppl, (I changed her to NO SHARING), they switched her from a rate .067 Cirro good company, to .1023. She had a contract w/cirro for 2/18 - 2/19 and would have had cancellation charges to boot. Cirro did not charge her and was great to help me solve this injustice, ppl could see that she had been scammed and did nothing about this and made it harder to get back to Cirro without first charging their increased rates for 7 days.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stay Away LIARS Chk PUC/BBB from Mc Elhattan, PA on May 19th, 2019