Customer Reviews for SmartEnergy

SmartEnergy is a fraud. SmartEnergy over charged me on my electric bill. When I received my bill in August and September it was $499.00 total I was shocked. I called SmartEnergy about this matter.I called 4 different times talk to 4 different agents they kept changing their stories, putting me on hold, cutting me off the 3 female agents had bad attitude they was very unprofessional. Just because I caught them all in their lies. That when I told them I going to file a claim against SmartEnergy with

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the PUC, BBB, small claim court and going to the media about this matter. That when they wanted to make a deal with me to lower my current and final electric bill only if I stay with SmartEnergy. The agents refused to tell me how much they was lowing my bill too and they also stated if I don't commit to staying with SmartEnergy while I was on the phone.I had to pay the current amount of $499.00 electric billThe SmartEnergy agents kept repeating that me over and over again about staying with

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SmartEnergy. SmartEnergy agents never answered none of my questions. At this point I had enough I just said no I'm not staying with SmartEnergy. Before I ended the call. I let the agents know again I'm filing claims against SmartEnergy. If you are a new customer who want to sign up to SmartEnergy please don't do it. Go to the BBB website there you will see a long list of complaints against SmartEnergy. The so call free $100 gift cards that SmartEnergy give to their new customers you are paying it back with the high charges you get on your electric bill. Yes your electric bill will be low (maybe I don't know) for the first year when the next year come watch out just saying.

This company is a scam makes your bill 5x higher then normal even though they put you in on fixed rates and a $100 gift card. I never even got my card. Asked them to remove me from their service when I called and told them about not getting my card. They told me they are sending a new one and will cancel the service. I still never got the card. Come to find out they never removed the service. I had to take them off and my bill by calling PECO monthly later and my bill gone down greatly. Wish I never started up with them. Owe a lot that I cant pay because they continued my service after I told them to take me off. They take money from people that need it most

Received a what I assumed was a gift card for the electric provider I had switched to a month before. Called to activate and made the mistake of switching because I honestly didnt understand a word the lady was saying because she must have just learned English to work there. Anyway bill went from .08 kWh to .1945972, seriously brought the bill up another $100. I feel so dumb, anyway called to try and cancel it and it took around 45 minutes and had to call multiple times.

They send you this postcard with a pin number and say it is a "$100 thank you gift card" that they are giving you for 6 months of being a customer. It is all a lie. When you call, the sales lady tells you she has to switch your energy supplier to someone else, that it is the same but just cheaper, etc etc...she is intentionally confusing. Then *After six months of paying at their new rate* they will send the gift card. So basically, this is just to disappoint people who think they are going to get money, instead getting scammed into spending more with a different company. This is the most misleading ad I've ever gotten. It is really cruel actually, because the people who are most disappointed are those who are the most desperate.

Was told my electric bill was going. to. go down. Went up. over 200.00..DO NOT FALL FOR THE SERVICE THEY LIE ABOUT!!!!! Called to cancel still waiting. BS service

This company allowed someone who is not listed as an authorized representative for myself or my electrician bill to make changes to my account WITHOUT verifying they were allowed to make changes. My landlord thought they were being helpful in order to get $100 gift card they assumed would be credited to my electric bill. They did not realize they were changing my generation supplier! This company makes ZERO effort to ensure they aren't committing fraudulent acts. Thankfully there was no cancelation fee. They sent the postcard about the $100 gift card to my LANDLORD!!! It wasn't even sent to the service address & yet they still allowed changes to be made. Next is a complaint to the BBB!!!

Will never trust anything they have to say. Was promised a $100 gift card after 6 months of service. Got the run around and never received card. Talked into continuing for one more month to get the card. My bill was tripled this month and never got the card. Called twice to cancel, finally called my electric company. I had to go through the electric company to finally get them off my bill.

I manage my neighbors/friends electric account, Smart Energy told her via telephone their rate was better, obtained her contact thru ppl, (I changed her to NO SHARING), they switched her from a rate .067 Cirro good company, to .1023. She had a contract w/cirro for 2/18 - 2/19 and would have had cancellation charges to boot. Cirro did not charge her and was great to help me solve this injustice, ppl could see that she had been scammed and did nothing about this and made it harder to get back to Cirro without first charging their increased rates for 7 days.