Billing Reviews

“  I've been with StarTex for the past 2 years at 2 diff apt. They weren't the cheapest but they had good ratings. This past year I've been paying $.11 Fixed (avg monthly bill is $70 for a 720sf 1bd apartment i keep the A/C at 80 with fans on. They don't transfer service to a new apartment so they'll set up new service for you. The only issue I had with them was during my 2nd month at my 2nd apartment when my bill totaled to $200. I called and after a very long wait, I reached them and the person was really helpful. It turned out that the meter was read wrong by the CenterPoint meter reader. I checked it myself and followed the rep's instructions, and he reduced it back to the usual $70. They're a fine company, but I'm moving again so I'm hunting good rates but with a good company. I may just renew with StarTex. I also go paperless and pay bills online on 100% renewable power.Pros: Nice Customer Reps, Online billing, GreenCons: Long wait to reach Customer Rep, No service transfer ”

“  Signed up the first time for a year. Renewed after that for two years. Half way through this two year contract, they advised that they had a bad estimate of my monthly power usage when setting up my average billing plan. This resulted in my monthly bill doubling to $400+ monthly for the last year of the plan. I was told there is no alternative other than paying a huge fee to break the contract and even if I did that, I would owe them a large sum to get caught up to where they said my average billing was in arrears. Absolutely will not be going back with them. ”

“  Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. ”