Billing Reviews

“  Signed up the first time for a year. Renewed after that for two years. Half way through this two year contract, they advised that they had a bad estimate of my monthly power usage when setting up my average billing plan. This resulted in my monthly bill doubling to $400+ monthly for the last year of the plan. I was told there is no alternative other than paying a huge fee to break the contract and even if I did that, I would owe them a large sum to get caught up to where they said my average billing was in arrears. Absolutely will not be going back with them. ”

“  Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. ”