Billing Reviews

“  I received a $248.90 bill for gas ($24.78) and electric ($224.12) The bill has sky-rocked from last Month (which was warmer through out the whole month). I called and was told it was due to the weather. Which certainly doesn't seem right. I live in a apartment community in the smallest 1 bedroom in the whole complex.I also work at the complex and know what a lot of people are paying for their PECO. I am paying more than a 2 bedroom townhome. Which those folks have to heat/cool a first and a second floor. The SAME thing happened last year for the July bill except that was even higher in the $350 range. I called and tried to explain this but I was transferred to have an Audit done which of course you have to pay for as well. I am Just at a loss for words currently. I am very disappointed in their billing. ”

“  I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls. ”