Billing Reviews

“  AP&G talked me into continuing my contract after it expired, promising they would work to be competitive to keep my business. After the next billing, their rates were 2x greater on electricity, so I switched to another company. The next month I got a $700+ bill with them still as my supplier, even though I had switched. I called the company I switched to and was told that AP&G canceled with them and re-enrolled me...without my permission. AP&G issued a partial refund, but I won't be returning to them, as this business practice is unethical. ”

“  Noticed that my first bill was only 3 weeks which resulted in losing the $100 rebate for over 1000kwh. Customer service informed be that it could take 3 months to determine my billing cycle. They really couldn't give a good explanation why just telling me "I can't tell you that". This means I have no control over how many days are in a cycle. Could be 15, 21, or any other random number of days. I watch my usage like a hawk and adjust usage in order to meet the minimum 1000kwh. It doesn't do any good when they won't commit to what a cycle is. - SHOP AROUND FOR ANOTHER provider. If this is the way they treat a new customer it's really sad. ”

“  Clearview has competitive rates and it's easy to sign up. However, you can be frustrated and actually taken advantage of when renewing your supply contract. Clearview has a misleading billing policy, the kWh rate at time of renewing doesn't go into affect until months latter. The rate you think you are getting, in my case 7.09 cents/kWh was actually billed at 8.990 cents/kWh, which is their default and highest rate.

Clearview's default rate of 8.990 cents was even higher than Eversource's supply rate of 8.391 cents/kWh. Clearview's higher default supply rate stays in effect until the 3rd billing cycle, or March in my case. I calculated that I had to pay $76.02 more under this deceptive billing practice on my Dec/Jan bill. My current Electric Bill and next months negates any savings I would have had for a 6 month contract with Clearview. The bottom line is under Clearview's billing I'm actually paying more for my supply rate and wasn't told up front that their new rate doesn't go into effect at the start of the new contract.

This type of billing practice is not Clear, deceptive and is contrary to the supply rate posted; as you will pay a higher rate for at least two months out of a 6 month supply contract. ”