Customer Reviews for NRG Home

I have been use NRG for a while, suddenly they raised the rate without notifying and confirmation. The electric and gas rate they charged me was 80% more than the standard PECO rate. And yet they refused to provide refund for the overcharged amount. I will leave NRG and never use them again.

Dont forget to renew!! Price went from 8¢ to 17¢! Make sure you document your renewal date or youll be in for sticker shock!!

I signed this up at Sam's Club and the representative did not tell me that the prices would go so high after a period of time and it seems that was part of the long agreement we signed. He just mentioned my electricity prices would be always lower than the the prices I used to pay, if I use the same amount of electricity.

So I have not had issues in the past with this promotion and signing up with this company. They usually get you when you are in Walmart. So yesterday I signed up at the Walmart with the associate and was told Id receive a Walmart gift card for $20. Well it never arrived in my email and called them and I was told that the associate never sent it and that the customer service representative I spoke with said he couldnt issue me one that I would have to return to the Walmart and hope that the associate was there. Well I returned today and nope they were not so the whole promotion was a scam to get me to sign up. I will contacting them to remove them from my electric and I also have them with my gas. I have been a customer for years and now because they want to scam me they will lose me as a customer. I do not recommend anyone use this company because they will lie and say anything to sign u up..

Was told I was getting a gift card for being with my local energy provider. I was adamant that I did not want to switch providers or raise my electric bill. After looking me up and having me sign an agreement to send me the gift card that they would not let me read. I was signed up for NRG that was charging more. I immediately called to cancel with them. They told me they would cancel and have it so I was never in the system. They assured me that there was no need to contact my energy provider to have them stop it and gave me a cancelation code. A week later I got a welcome to NRG email. I called a second time. The cancelation ticket was never submitted by the first person. The second person whom I was hoping would cancel it refused to email me a verification that I did indeed cancel it this second time. I had to contact my local provider to cancel NRG because of how shady their business dealings are. Would not recommend this company to my worst enemy.

Another Walmart bad experience with NRG in store salesman. Basically was told my rates would go down. First month, four days actually, my electric bill had a $14.63 NRG charge in addition to my normal monthly charge. It was somewhat difficult cancelling NRG. I havent gotten my latest gas bill. I dread to think what it may cost. Stay away from NRG.

I was told I had to sign up to see the price differences. When I did and chose not to continue, I called and cancelled all services!!!! They only cancelled my electric and continued the gas service without my permission! They're not trustworthy at all!

I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising.

Ive been a customer since early 2021, lately Ive noticed how high my gas and electric bill has been so I had my bill audited. Came to find out that NRG is charging me way more than my normal suppliers (PGW & PECO). Im a senior and still working full time Im appalled! I really got roped in to that sales pitch and Im in sales BEWARE

I bought a refrigerator from lowes and NRG offered a rebate threw Lowes for $150 gift card. I signed up with NRG and after I fulfilled the contract and asked where the gift card was NRG informed me in the 3 pages of fine print that you need to be an attorney to read it says if you ever received a promotion from them b4 you will not receive the gift card. This tells me they have to fool people into there service. NRG should be ashamed of themselves. I will spend every day telling people of this scam called NRG.

Singed up at Walmart NRG service for a three-month contract. Since I had paperless billing and auto-pay, didn't pay much attention to the billing details. Due to the onset of Winter, thought that the high billing was due to the high usage of gas heating.

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But when I checked the billing statements for the last few months, realized they have increased the gas rates from 38¢ to 92¢ as I didn't renew the contract. I was royally screwed on an average of $125 per month.

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When I called customer service, they tried to give me a credit of $30. Even if I want to renew the contract, the new offered price of 38¢ won't be effective until 1-2 billing cycles which is ridiculous. So they want me to spend another $250 more when compared to PECO. If I want to cancel the service, again the same story - 1-2 billing cycles.

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So don't fall for the NRG reps trying to lure you to sign up. STAY away from NRG.

I was charged my monthly payment as always through my local company on top of what NRG supplied. So my bill is $102 more this month. I cancelled with them as soon as I saw my bill. Don't be scammed by their reps on saving money!!! That's their job!!!! I should've walked way when I was approached in Wal-mart. Save money and just stick with your basic supplier!! Lesson learned!!!

Good promo short term, but you costs will nearly double.

This "supplier" company will sign you up with "verbal" approval, meaning that an associate that talks to you in a store can say that you verbally agreed to their terms when you actually did not. This company has been charging me 3x the amount I should be for 3 years. Yes, 3 years. I've lost thousands of dollars to this scam company at a time when money was scarce. DO NOT EVEN TALK TO AN NRG ASSOCIATE if they approach you. PLEASE.

Horrible experience- do not let the contract expire. The new rates are more than double!! Price gouging scan-stay away!!!

In PA and signed up for a 12 month plan at a decent rate, however, when the plan ended, the rate went up 160% - which is significantly higher than PPL's base rate!! They mentioned they sent a letter, however I did not see anything except wording that even without a contract, the rate would be competitive! Maybe if I lived in a remote part of Alaska and wanted to save a few cents from running a gas powered generator!! This company is not worth investing in unless you watch them with a microscope. Horrible experience and will never go back!!

I received a letter today 8/3/2023 that my electric supplier is being switched over to NRG effective 8/3/2023, i did not authorize this switch as i am the account holder and pay the monthly electric bill. They tricked my daughter into giving her address and then tried to switch without my knowledge for authorization. They should be fined for fraudulent activities

Charged me 17.6 kWh and tried justifying it. They are the worst and take advantage of people. Beware!