Direct Energy rating
Easy to sign up. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Direct Energy Review
from
Albrightsville, PA
on
October 10th, 2019

— Direct Energy
Satisfied Customer
Direct Energy had the best price for my needs and they provided all they promised. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Rosiern
from
17523
on
September 25th, 2019

— Direct Energy
DE
It looks like a nice service and distribution. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
DE
from
Pittsburgh, PA
on
August 13th, 2019

— Direct Energy
Reputable
Never a problem. Real deal. No scams! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Janet Koch
from
Danville, PA
on
March 24th, 2019

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents on our website or by phone with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
— Direct Energy
Renewing Contract
I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Milo
from
Mechanicsburg, PA
on
January 24th, 2019

— Direct Energy
Generation only.
Never any problems. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Good Supplier & Prices Repeat Customer.
from
Enola, PA
on
December 27th, 2018

— Direct Energy
Great rates
I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mary Beth Hooper
from
Camp Hill, PA
on
November 3rd, 2018

— Direct Energy
Direct Energy, our electric supplier
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless. A pleased customer |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Paul Myers
from
Conestoga, PA
on
September 9th, 2018

— Direct Energy
Direct Energy review
Great price, no cancellation fees |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Direct Energy
from
Albrightsville, PA
on
July 10th, 2018

— Direct Energy
Direct
Straight forward |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Direct
from
Lancaster, PA
on
June 19th, 2018

— Direct Energy

Reviews Overview
The best review categories for Direct Energy are their billing & account management system, rated at 4.5 out of 5, and the order experience, rated at 4.3 of 5.
The best review categories for Direct Energy are their billing & account management system, rated at 4.5 out of 5, and the order experience, rated at 4.3 of 5.
4.3 / 5
Overall
4.0 / 5
Price, Plans and Promotions
4.3 / 5
Order Experience
4.3 / 5
Customer Service
4.5 / 5
Billing and Account Management
4.1 / 5
Likely to Recommend
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
Recommended Electricity Plans
Great Rate
12 Month Fixed Rate
PA Frontier Secure Power 12
5.59¢ / kwh
13.1%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
5.59¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Popular Brand
12 Month Fixed Rate
Preferred Plus 12 Month
6.33¢ / kwh
1.6%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
6.33¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
Short Contract
4 Month Fixed Rate
SureLock 4
6.29¢ / kwh
2.2%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
6.29¢
Rate Type:
Fixed Rate
Term Length:
4 months
Early Termination Fee:
$50.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
4 Months Fixed
4 Month Fixed Rate
Electric 4 Month Standard Fixed Rate
6.79¢ / kwh

Rate:
6.79¢
Rate Type:
Fixed Rate
Term Length:
4 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info