Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
395 Reviews for Direct Energy
(5 / 5)
Best price around
(5 / 5)
“
Always a good price on electric. Great customer service reps ! ”
— Sharon
April 26th, 2018
We're so happy that you've enjoyed our customer service and have advised others about your great experience! Thanks for the review! - Kate
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(5 / 5)
Great rates and very good customer service.
(5 / 5)
“
Needed to re-up and got a great rate again. ”
— Designman1980
April 26th, 2018
We appreciate the 5-star rating, Designman1980! It is our goal to deliver an affordable product to our customers. We wish you all the best! -Eleanor
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(5 / 5)
pay bill
(5 / 5)
“
kim was fast and efficient ”
— jeff
April 24th, 2018
Good Morning, Jeff! Thank you for the great rating and review. We are happy to hear Kim was able to assist with your concern! We will provide the positive feedback to her. Have an enjoyable day! -Eleanor
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(5 / 5)
Billing help
(5 / 5)
“
Kim was awesome she was able to help me. ”
— Maria
April 24th, 2018
We're so glad that Kim was able to assist you via chat! We truly appreciate the wonderful review, and we'll be sure to let her Supervisor know of your feedback! Thanks - Kate
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(5 / 5)
billing Chat
(5 / 5)
“
Megan on the chat was AWESOME!!!! ”
— hall
April 19th, 2018
We're so happy that your chat experience with Megan was wonderful! We will certainly let her Supervisor know and pass on the wonderful feedback! Thanks - Kate
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(5 / 5)
Chat service great!
(5 / 5)
“
I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
— Charlotte
April 11th, 2018
We're so happy that you've enjoyed the Chat service we provide and specifically the feedback for Kari! We are going to let her Supervisor know and provide the wonderful feedback on her and her leadership! Thanks so much - Kate
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(5 / 5)
Excellent Company and Great prices!
(5 / 5)
“
I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193 ”
— drea
April 3rd, 2018
It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate
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(5 / 5)
Needed help with payment arrangements
(5 / 5)
“
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful. I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
— Kim
March 27th, 2018
We want to thank you so much for the wonderful review that you have left. We apologize that it has taken so long for us to respond, but we are so appreciative that you were willing to take time to tell others about your experience with us! We hope that you have an amazing weekend! -Kate
Billing and Account Management
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(5 / 5)
Great customer service!
(5 / 5)
“
I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
— brad7526
March 27th, 2018
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane
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(5 / 5)
DIRECT ENERGY THUMBS UP !!
(5 / 5)
“
Everything was Great!! ”
— Diana
March 21st, 2018
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole
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(5 / 5)
Try the chat room.
(5 / 5)
“
I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
— PJ
March 9th, 2018
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole
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(5 / 5)
GoodForAllPeople
(5 / 5)
“
Very good plan.. ”
— Sanjeevimurugan
February 20th, 2018
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole
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(5 / 5)
The Best Energy Provider Here
(5 / 5)
“
I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
— Randy H
January 17th, 2018
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole
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(5 / 5)
Direct Energy Review
(5 / 5)
“
Very professional! Great energy service provider. Great electricity rates! ”
— Richard Ball
January 16th, 2018
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
Billing and Account Management
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(5 / 5)
experience with Direct Energy
(5 / 5)
“
My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. ”
— Maria Flores
January 5th, 2018
Maria, thanks for the wonderful feedback. We are glad to hear that you are able to see a savings while being with us. Have a great day! - Jane
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(5 / 5)
HAPPY CUSTOMER
(5 / 5)
“
I happily report that in my almost 4 years of being their customer, I have zero complaints ”
— DANIELLE W.
December 21st, 2017
Danielle, thank you so much for the kind words. We are always happy to hear from our customers on how we are doing. We appreciate your business. Have a wonderful day! - Cole
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(5 / 5)
great rates & a great company!
(5 / 5)
“
very satisfied with the service and competitive electricity rates thanks! ”
— great rates & a great company!
December 20th, 2017
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole
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(5 / 5)
Love
(5 / 5)
“
I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days ”
— Alia M
December 20th, 2017
Thanks for the kind words, Alia! We appreciate the feedback. It's nice to hear that the free weekends plan is working out well for you. We hope you have a wonderful day. - Cole
Billing and Account Management
Customer Service
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(5 / 5)
online chat
(5 / 5)
“
Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me ”
— Frances
December 12th, 2017
Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane
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(5 / 5)
on-line signup with direct energy
(5 / 5)
“
in less that 10 minutes Kim had me setup for the fixed plan for electricity. ”
— andrew
December 7th, 2017
Wow, that's great to hear that our customer care agent Kim was able to take care of your needs efficiently. We will be sure to forward this feedback to the appropriate team. Thank you for choosing Direct Energy. Happy Holidays! - Jane
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Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
