Direct Energy rating
| Easy to sign up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct Energy Review
from
Albrightsville, PA
on
October 10th, 2019
Excellent, thank you for sharing your experience! We look forward to providing you with outstanding service for many years to come. Have a wonderful day!
— Direct Energy
Satisfied Customer
| Direct Energy had the best price for my needs and they provided all they promised. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosiern
from
17523
on
September 25th, 2019
Thank you for sharing this review based on your personal experience, Rosie! This is exactly what we strive to achieve for each and every one of our customers, so we love to see the affirmation. We thank you, and wish you a wonderful weekend!
— Direct Energy
DE
| It looks like a nice service and distribution. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DE
from
Pittsburgh, PA
on
August 13th, 2019
Thanks, DE! We appreciate the support!
— Direct Energy
Reputable
| Never a problem. Real deal. No scams! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Janet Koch
from
Danville, PA
on
March 24th, 2019
Hi Janet,We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents on our website or by phone with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
— Direct Energy
Renewing Contract
| I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Milo
from
Mechanicsburg, PA
on
January 24th, 2019
Hi Milo! All customers who sign up with us will receive a new customer promotions, similar to your initial experience. Once that promotional offer ends we will offer renewal options and plans that can allow you to still maintain a reduced bill. If you would like us to look into your offers please email us at dedigitalcare@directenergy.com with your account details. - Allie
— Direct Energy
Generation only.
| Never any problems. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Good Supplier & Prices Repeat Customer.
from
Enola, PA
on
December 27th, 2018
Thanks for taking the time to leave us a review! Hope you have an amazing day. Allie
— Direct Energy
Great rates
| I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary Beth Hooper
from
Camp Hill, PA
on
November 3rd, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy
Direct Energy, our electric supplier
|
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless. A pleased customer |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Myers
from
Conestoga, PA
on
September 9th, 2018
Thank you for the amazing 5-star ratings! We are so happy to hear that you are saving money with us, and we appreciate you taking the time to share your experience. Have a wonderful day! - Stevie N.
— Direct Energy
Direct Energy review
| Great price, no cancellation fees | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct Energy
from
Albrightsville, PA
on
July 10th, 2018
Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team. -Eleanor
— Direct Energy
Direct
| Straight forward | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct
from
Lancaster, PA
on
June 19th, 2018
Thank you for your feedback and rating, Direct! We are thrilled to hear you have enjoyed your experience with us up to this point. Please feel free to connect with our Live Chat team through our website www.directenergy.com in the future if you have questions or concerns. Have a great day! -Eleanor
— Direct Energy
Reviews Overview
The best review categories for Direct Energy are their billing & account management system, rated at 4.5 out of 5, and the order experience, rated at 4.3 of 5.
The best review categories for Direct Energy are their billing & account management system, rated at 4.5 out of 5, and the order experience, rated at 4.3 of 5.
4.3 / 5
Overall
4.0 / 5
Price, Plans and Promotions
4.3 / 5
Order Experience
4.3 / 5
Customer Service
4.5 / 5
Billing and Account Management
4.1 / 5
Likely to Recommend
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
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