Billing Reviews


Billing Problems and Complaints (620 reviews)



Excellent Serice

(5 / 5)

  I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company.

Iva Carney
September 29th, 2014

Stream Energy Logo

Stream Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good Service

(5 / 5)

  Service has been good. No billing problems and rates as promised. Contract is about to expire and will go with someone else as DE's energy costs are now not competitive with the current market.

Terry C.
June 8th, 2014

Direct Energy Logo

Direct Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions