Deposit Reviews

“  Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a deposit. Startex is trying to get me to deposit $350 (even pushing it on me). I put a security on my credit report to be notified if anyone looks at it. This requires them to get the name of a person at the credit bureau who calls me to get my permission, then I call the creditor to proceed with a credit check, or the credit bureau can call them; either way. This is what all companies have been doing. StarTex CS has no idea what to do, clearly stated that in our conversation, while I explained and said get your supervisor. He announced that his super was on the phone listening. Then the CS wants me to call the credit bureau because he doesn't know what to do but use another phone to call Credit Bureau, then tell them it's ok. I say, that's not how it works for me since I don't have another phone and no clue who to call back on a random call center. The dude says, "I am the best source for knowledge here". At which point I proceeded to say with authority, "You ARE NOT the best source of knowledge or you would KNOW what to do here and clearly you don't". I hung up when he kept insisting he was the best source. Delusional. And his super never stepped up to stop him. I guess he agrees and supports his stupid CS. ”

“  I switched to Source in April 2013. I was thrilled at the lower rate. Everything was fine until I got my first bill, which was due more than a week earlier than what I thought I had set up. I'm disabled. I do not receive my income until the 5th of the month. When I called them about it, they said they only give a 14 day time period to pay the bill. They never said that to me when I was signing up and discussing that I needed my billing due date to be the 5th of each month. It took a lot of haggling to get my original agreement implemented, and then they acted like they had really done me a big favor. So, that lasted from May to August billings, and when I go to pay my bill on the 5th, I discover I have a late fee for being past due.... because they have suddenly upped my due date to the 3rd of the month, without any notice. Then suddenly after 21 years of disability under the State of Texas, the state changes disability providers, and gives all of us on disability a 14 day notice of the change, and that our checks for the month of September will not be direct deposited, and will be reduced by as much as 75% of our disability income for the month. So I call all my creditors and are able to make arrangements with all of them for a delayed payment until the next month without any late payment fees or disconnections... all except Source. I have 21 major health problems and one of them is fatal. Source to this moment has refused to grant me an extension to my next due date, Oct. 3. They are at this moment cutting my electricity off as of September 22, 2013. I am a 63 year old woman who lives alone. This act of non-humanity in extenuating circumstance beyond my control is nothing short of evil. For a brand new company, their lack of simple humanness is incredulous. I will be changing back to Reliant, my former electric company of many years come April 2014 when my contract is up. With "customer service" like this, who needs it? You'd think a new company would have much better business savvy to not only attract customers with better rates, but actually be a top notch company in customer service to retain them. Basic law of life, if they don't treat you in a compassionate manner in business, they don't need your business. They will not be getting mine back. I have candles. What little food I have will ruin. At least I'll still be able to take hot baths... my water heater is gas... and my gas company told me on the first call and explanation of my predicament, "no problem, and we'll waiver a late fee". You could learn something from this Source. Otherwise, word will get around quickly about how lousy a company you are, low rates or not. ”

“  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls. ”

“  I was approved for LIHEAP this winter, the check ($1000) was sent on 12/13/21 deposited on 1/14/2022 and never credited to my account.A copy of the processed check was emailed to the address they provided but when my casemanagercalled they said it was the wrong one. He has gotten nothing but a runaround after several calls, they can't find the check record in their system, or the acccount even though the previous bills have all been paid. So there is a large sum of money they can not find that came from a federal source, I do not understand why the finance deptartment cannot track it. ”