Disconnect Reviews


Disconnect Fees and Problems (404 reviews)



Horrible company scam artists

(1.6 / 5)

  They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH unless you speak Spanish!! If not they are going to read a script and not offer any assistance!! I've had to go all the way up to corporate about this issue! I have a disabled parent in my home and they do not care at all! I'm switching companies TODAY and direct energy and they entire spanish speaking customer service crew can kiss my entire ass!

Lizz
July 18th, 2018

We can understand the strain that can be caused by being without electricity service, Lizz.lewis. I apologize for any inconveniences these temporary energy interruptions caused you or your family. If the outage was related to non-payments or account cancellations, the disconnection would have been authorized on our end. For all other instances, the outage would be arranged by the utility company. For example, if there was inclement weather or technicians completing repair work on electrical lines in the area.

Our agents are trained to provide the best customer care possible and the customer experience should not be impacted by the agent location. If you have any concerns that you would like us to escalate please know you may reach out to us through email at dedigitalcare@directenergy.com. Thank you for your time. -Eleanor

Direct Energy Responds August 20th, 2018
Direct Energy Logo

Direct Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

.14 c and .17c month to month trap

(1.6 / 5)

  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else.

Ira S
May 30th, 2018

Ira, my name is Jennifer Lewis, Office of the President at StarTex Power. I would genuinely appreciate the opportunity to review your accounts and address your concerns. Could you please be so kind as to contact me at jennifer.lewis@startexpower.com? I look forward to hearing from you.

Constellation Responds May 8th, 2012
Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Still billing me at my old address after I moved

(1.6 / 5)

  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are

Sven
May 30th, 2018

We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271

Constellation Responds July 24th, 2018
Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Poor customer service; mistakes in billing- not worth the small percent discount

(1.6 / 5)

  received the largest electric bill of my 10 years at this residence. I noticed it was due to an egregious supply charge tacked on by Tri-Eagle. I called customer service while at work and doing a hundred other things- first time left on hold 20 minutes- then 10 minutes with the first rep Rosa who disconnected me right when getting to my issues. second call Angela- 12 minutes- she could not help as it was funneled to incorrect department- transferred back to main menu 15 minute wait- at this point gave up. I have too much work to do. called back half hour later. goes right to a message stating please enter your call back number. which I did. 2 hours and no call back.

Poor Service low price though
April 10th, 2017

TriEagle Energy Logo

TriEagle Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions