Disconnect Fees and Problems (380 reviews)
Best customer service experience
“ Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady ”
October 15th, 2019
Not the usual electricity company
“ I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy ”
September 21st, 2018
Customer for 6 years, do your research. Learn.
Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire. ”
September 15th, 2017