Disconnect Reviews

“  I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I ever can get a hold of them is when they disconnect my power. I myself work 16 to 17 hours a day always out of town for work their suppose to email me my bill but never got a email once just paid a 231.11 bill and their still charging trying to charge me another 285.00 because I've had no service with them in two months called customer service they told me my power would be on in 2 to 4 hours but still no power talked to a supervisor and he told me to call back tomorrow because my account was suspended but yet they still took my money and said my power would be on but again it's not, so pretty much they've stolen my money or robbed me whichever way you wanna see it as, so no I would not recommend this power company to anyone, be smart on who you give your account number to because you'll get scammed just like I did ”

“  I have had Green Mountain Energy service for 2 years and 3 months. At the establishment of my account I requested to be placed on their budget billing. For the duration of my account with them, I have ALWAYS paid my bill in full on or before the due date. At the end of the first 12 months, I was surprised with a bill that was 4 times my expected budget bill (at Christmas time). In spite of my perfect payment record, they refused to extend the due date, although I had never been warned, other than in fine print, that the budget bill would be reconciled at the end of the term. Okay, so I paid that by the due date to prevent disconnection. My mistake was beginning another term with them. They did adjust the amount of the budget plan so that it was more reflective of my usage. Fast forward another 12 months and this time at the end of the term, I received a CREDIT bill showing a credit of $254. Of course, based on prior experience, my assumption was that due to the budget billing adjustment and my conservation efforts that I had actually paid for more than I used. I did call them to see if that was an accurate assumption and was surprised to find out that no, there had been an operations error in their system and that corrected bills would be sent out within two weeks. In two weeks, I received a bill that was close to my expected budget payment. However, one week later, I received an additional bill that was twice my expected budget bill. It was due one week after the first bill. After spending 45 minutes on the phone with customer service and a supervisor, despite this having been a Green Mountain error and despite my perfect payment history, they refused to spread the additional amount due out and would only offer a two week extension. Obviously, that means I am stuck either paying a double bill this month or next month. They said that because I was already benefiting from budget billing that their system would not allow them to place me on any sort of a payment plan for the additional amount billed. In other words, they offer no flexibility in payments, regardless of your history with them or the fact that their own error created a financial hardship for "valued" customers. I will be paying off my balance and switching companies as soon as possible. I know that other companies offer green electric products and better customer experiences. I recommend that you think twice about choosing Green Mountain as your provider, and if you do, think even harder and read every bit of fine print before you choose to request "budget" billing with them. ”

“  I had YEP energy for a couple of years and for the most part everything seemed to be OK. Their plans and pricing was competitive. The account was for a property that I was trying to sell so my usage was very low. I noticed that my bill jumped one month and when I went to investigate I found that they hit me with a disconnect/reconnect fee. When I called to discuss why that was I was told that they had every right to charge me that fee if I did not pay within 26 days of the invoice date. Keep in mind this has never been an issue before. When I paid the fee and decided to move on they re-issued another disconnect/reconnect fee for a 7 day period. These guys are crooks. Do yourself a favor and find another company. They will do everything within their power to inflate your bill with charges that are not warranted. ”