Charge/Fee Reviews

“  This is my experience with Ambit -- I had a 12 month contract with them, and a 12 month lease on my apartment. I called and paid what I owe on Dec 17th and was out the door. I asked them to cancel the service (as there were only 3 days left on my contract). Somehow they have no record of me canceling the service, yet gladly took the payment I made on the 17th over the phone. 5 Months later, with absolutely no communication (no e-mail, phone call etc) They sent me to collections on a 30 dollar balance that had late fees up to 80 dollars. They had automatically rolled me into a "month to month" plan, even though I had already moved and used zero energy. No one there is willing to help -- I paid the amount. But this is what I'm telling you to do if you use Ambit.1.) Lawyer up! Just in case they try to pull a fast one on you2.) If you're moving, make sure they actually close your account, and some random person in their service department doesn't just say they did, when they really didn't. 3.) Don't let them automatically roll you into a month to month4.) Just because you pay "everything" you owe, doesn't mean there isn't another pending charge they haven't told you about.Other than that -- I didn't have much issue with the actual energy provided ”

“  I had YEP energy for a couple of years and for the most part everything seemed to be OK. Their plans and pricing was competitive. The account was for a property that I was trying to sell so my usage was very low. I noticed that my bill jumped one month and when I went to investigate I found that they hit me with a disconnect/reconnect fee. When I called to discuss why that was I was told that they had every right to charge me that fee if I did not pay within 26 days of the invoice date. Keep in mind this has never been an issue before. When I paid the fee and decided to move on they re-issued another disconnect/reconnect fee for a 7 day period. These guys are crooks. Do yourself a favor and find another company. They will do everything within their power to inflate your bill with charges that are not warranted. ”

“  I can not wait till my year contract is up with this energy company. I have never been ripped off as much as I have with them. I travel A LOT. So, I never have time to look at bills. I have never seen a company that charges $20 to send a reminder notice. I don't ask for reminder notice! Then they turn the power off on Fridays which leads you to request priority connection. Who wants to go the entire weekend with no power? No one! They have lots of hidden fees and I live in a 1 bedroom apartment and barely at home but my bill is always $150 and up. This month it is $198! Let this nightmare be over! ”

“  My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service. ”