Charge/Fee Reviews

“  My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service. ”

“  Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure! ”