Recent Bad Reviews


Recent Complaints and Negative Reviews (568 reviews)



Nightmare when switching to Xoom!

(2 / 5)

  Their system when switching is full of pitfalls and errors. I had to call 4x and finally ask to speak to a supervisor to get my service switched when the upcoming deadline was approaching before my rate with my previous provider went up dramatically. Xoom said they were having technical issues switching customers, and even though the customer service reps were friendly, I might as well have been talking to a tree because nothing ever happened to fix the problem until I escalated. Xoom jeopardized my switchover and potentially was about to cost me major amounts of money. Its one thing to advertise lower pricing, but there must be the technical and service abilities to support customers who want to switch. Very bad experienc.

Mike
August 15th, 2021

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XOOM Energy


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Too expensive

(2 / 5)

  Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !

Mark
June 29th, 2021

We are sorry to hear about your negative experience with us, and appreciate your feedback.

Green Mountain Energy Responds July 1st, 2021
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Green Mountain Energy


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Customer service

(2 / 5)

  Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.

Coco
May 6th, 2021

Hello. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please contact us at (866) 587-8674. so that we can look into this for you.

Thank you, Alexandria, Social Media Advisor

Just Energy Responds May 7th, 2021
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Just Energy


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They call me EVERY day

(2 / 5)

  I get a call every day from a telemarketing company asking me to switch to Great American Power. They call so often that I actually recognize them by name. But it seems that they do not care that I asked them to stop calling. I even called Great American Power's customer service department to have my number removed from their telemarking list. But I continue to get the calls. Every time they call, I hate Great American Power even more. If you are reading these reviews Great American Power, please tell your telemarketing company to stop calling the same number every day. What a waste of time.

Exasperated in Pittsburgh
April 23rd, 2021

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Great American Power


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Confusing Cancellation

(2 / 5)

  I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT!

Frustrated Customer
March 22nd, 2021

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Ambit Energy


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