Recent Bad Reviews

“  I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!! ”

“  I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!! ”

“  I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity. ”

“  Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company. ”

“  I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again. ”

“  I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy! ”

“  I locked in on a rate with YEP Energy in August, 2021 for a 3 year term. When I received my first bill, there were a lot of fees that increased my bill amounts which also included a variable rate increase they did not include in my contract rates. I started a complaint in the BBB about their fees to hold them accountable for the extra fees and variable rates. This is where they took a couple of lines out of my BBB complaints and used that against me to reduce my contract length from 3 years to 1 year as they saw fit.

I did not notice the expiration dates until 2 months before the end of my first year of service with them was complete and noticed the renewal notices (for twice the amount I originally locked in at). Upon investigation, I realized that they changed my contracted term without my approval.

Upon my discovery of the reduced contract length, I began calling and communicating with their customer service which refused to reinstate the original contract term. I filed a complaint with the PUC who investigated the matter and is currently holding them accountable for the 3 year term. I'm still waiting for them to reinstate my original contract term. Be careful with this company. You might think you are getting a good rate, but they lack understanding with their customers, and they will bully you once they have you in their contract. They do demonstrate good customer service to resolve misunderstandings and may even drive you to challenge them in court or with the Public Utility Commission. ”

“  What a scam! They will not make any reasonable effort to let you know your contract is expiring, except snail mail. They also will not inform you they switched you to a totally different plan. They will do whatever it takes to make as much money off you as they can. They are highly unethical and certain dont give a darn about customer loyalty. Run away! ”