Recent Bad Reviews

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  When setting up the account I had thought I had setup automatic payments, but I was wrong. I have been back and fourth between homes so I missed the billing.

With no physical notice notice my gas was shut off. They shoved a notice in my door stating that it was shut off (maybe do this before you shut it off?). I called, but the office was closed, so I paid my bill in full immediately using their automated service. Called the next day... but it takes them two full days to turn your service back on after bill is paid in full, and even longer if you do not call to follow up. Does not mater if this is your source of heat, hot water, anything. They do not care. ”

“  What else is there to say? Prices are extortion level high, customer service is horrible, I have all these third part energy providers who say they contract through peco calling me at all hours trying to offer me "deals" that often end up making my bill more expensive... Like Smart Energy, Just Energy... I was supposedly getting "unlimited" energy for 199 a month, according to the one lady I spoke to, and now suddenly my "budget" billing amount is back up to 600$ a month??? Ain't no way. These people are crooks who charge you whatever cuz they know they can get away with it. Worst energy company ever. ”

“  We were approached in Sams Club and the lady basically forced us to sign up. She pulled my phone out of my hand and had me tell her the numbers to put in to dial the number so that we could call customer service to our energy provider. We didnt even give her permission yet that we wanted to switch and she immediately called them after speaking with them. She assured us that we were going to save a whole bunch of money and we were going to get a gift card from Sams Club. None of these were true. We got to the checkout and our gift card never arrived. Checking the comments I see that is a common theme. We got our first bill and it was double what we normally pay. Our bill usually runs about $250. Our first bill ran over $500. The next bill was nearly $600 and every bill since then has been right around five and $600 consistently when it used to run right around $250 There has been absolutely no savings. When we went to cancel the person on the phone was pushy and insisted on keeping us from canceling. She even offered us a discount. Then when my husband remained firm with her and said to cancel she said that it was going to take at least three to four billing cycles to process the change. It didnt take that long to put them on our bill. If you see one of these people in Sams Club run the other way do not talk to these people. They are scammers. I dont know what can be done legally, but they are breaking the law they have to be. It is shameful what they are doing to some of these people that cant afford a huge bill like that not that we can. ”

“  I had a 36 month fixed contract that they cancelled after 7 months. They offered a rate that was over 40% higher per CCF. This was a FIXED natural gas contract yet the excuse was market rates. ”

“  My contract is up at the end of April. I called them 4/9 to not renew the contract. They said they don't have a way to do that, and I have to call back closer to end of April. Explained that I just don't want to renew my contract once term is over at the end of April. Again, they don't have a way to do that, they could try to put in this request, but not sure if it will be accepted. Told me I have to call back closer to the end of April. They are basically hoping I forget to call back so they can auto-renew my contract. Very shady business practice and not to be trusted!! ”