Recent Bad Reviews

“  I went through an energy broker and signed up for a 27 month contract. Once the contract ended, I chose a new supplier through the same energy broker. Now three years later, I get a letter from a collection agency stating that i still owed them money. The bills were always paid though our local electric company so there is no way that we could not have paid through the end of the contract. Even if there was still money due, which there was not, we never received any letters or correspondence before the account was submitted to a collection agency. ”

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”

“  One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold atleast for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”