Recent Bad Reviews

“  Ended up doubling my electric bill ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”

“  Spent 3 hours on hold getting transferred from one agent to another and then back to the start just to provide the same information about my account and get no further clarity on why I'm being charged extra. Finally got someone who could look at my account only to be told that the letter I received contained incorrect information and there was no way to waive the extra charges so I wasted all my time. ”

“  A very lovely young woman came to our door and led us to believe we were signing a "petition" of sorts to help "our community" obtain lower rates for our gas and electric usage. When I checked my e-mail, I realized that I had SIGNED a CONTRACT to change utility suppliers! My husband and I SHOULD have known better! We live in an HOA with mainly senior citizens, as are we, shame on this "nice", smooth-talking woman. She repeatedly assured us that she "did NOT represent any utility ! Her badge stated "I am not a utility employee", and THAT is true, BUT PAG&E , which is at the top of her badge IS a utility company - "Pennsylvania Gas and Electric" located in DALLAS,TX ! Don't be taken in like we were. We were able to cancel the contract - this "customer service" was excellent -which we did within hours. ”

“  I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"

It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message.

Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate.

I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best".

And of course I will be shopping again - but never again with APG.

AVOID ”

“  Even if you barely use the gas the fees will bleed you dry as well ”

“  I went through an energy broker and signed up for a 27 month contract. Once the contract ended, I chose a new supplier through the same energy broker. Now three years later, I get a letter from a collection agency stating that i still owed them money. The bills were always paid though our local electric company so there is no way that we could not have paid through the end of the contract. Even if there was still money due, which there was not, we never received any letters or correspondence before the account was submitted to a collection agency. ”