Recent Bad Reviews

“  My natural gas defaulted to Provision as the provider. It's one of the most expensive plans on the market. My bill was $100 more than it was last winter, similar weather conditions, and LESS USAGE. I highly recommend everyone shop around and choose their own provider. ”

“  Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”

“  Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. ”

“  Have had my house 20 plus years always do Fixed, but somehow I ordered fixed but they signed me Variable, and i didn't catch it until six months in, wondering why my bill was averaging $50 a month higher, turns out they never honored the .079 cent rate instead jacked it up every month to 22 cent per kwh !!!! when the normal PECO rate was from 9 cents to 11 cents. Crazy Price Gouging!!! ”

“  One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold atleast for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  They did not notify me that the cost of my power was going by 212% after my last billing period concluded. They spam me with electronic and physical mail for their rewards website which is loaded with crappy deals and privacy data harvesting cookies.

They claim that you must contact them directly before transferring service to another supply company which is a poorly obfuscated scam tactic.

Ive rotate supply companies as needed the last 5 years because I understand energy supply costs are dynamic and providers typically raise their price when their costs go up but this is the first company of the 5-6 that Ived used I that operate scam tactics. STAY AWAY. ”

“  The did a bait and switch, drawing me in with a promotional rate of 2.78. After, it went up to 17.12 where consumers cost is 3.27. When you realize what they did and go to cancel, it takes 2 billing cycles which pretty much means, 3 more months of their price gauging fees. I will stay away from this company like the plague. ”