Recent Bad Reviews

“  Yet to receive a bill. Had trouble switching as I had two residences on my Eversource bill and that seemed to be an issue yr people could not solve. ”

“  The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice. ”

“  I own three properties which I changed my supplier online for all three properties to Major Energy on the same day. Instead of having the same start date they were all different, spanning over two months. I never received my rebate as promised even though I sent in an application for one of my properties. I eventually switched two of the properties to a different supplier, but because I was 15 days over my contracted date on the one property they charged me more then double, because it was billed as their variable rate. It cost me more for the 15 days with Major Energy then it cost my new supplier, AEP for a month. I called them they did not offer to change the last 15 days to my original contracted rate or want to work something out with me. So I switched over my last property I had with them back to ppl. Despite not receiving my rebates, I wish the company would have worked with me on the price gauging with my last bill. I wouldn't recommend them in the future. ”

“  horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”

“  Several months ago I 'switched' my power supplier to your company- so far the switch has not happened. What is the point of putting me to the inconvenience of switching power providers when you do not follow through? The latest bill a few weeks ago STILL HAS not made the switch! ”

“  I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate. ”

“  My contract expired and they didnt feel the need to contact me in any way, no text, no email, no call. They constantly text me when my bill is available or do but never sent a renewal contract. They just switched my plan without my knowledge and started charging me 20% more than before. It is a shady business practice and only a short term gain but now has lost them a customer for life. Why practice business that way? Its unnacceptable to treat customers that way. I immediately switched to a different company and wont be back ”