Recent Bad Reviews

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”

“  I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get. ”

“  The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something. ”

“  Been trying to get the gas on in new apartment. Keep calling never get set time. They are more then happy to leave a house without gas that has kids in it as young as 2 mouths. Don't work with other companies in the area to be able to have the gas turned on. You think both companies work together on this issue yet they don't. ”

“  Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again. ”

“  This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional. ”