Recent Bad Reviews

“  I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead. ”

“  They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!? ”

“  Spend four months figuring out why my bill is so high just to find they've been charging me double the average for my area all year. ”

“  I signed up for a plan on Powertochoose. I researched for weeks and this one was the best. When I got my first bill, they didn't have that plan anymore. Plus my bill was wayy too high! They put me on a plan that I didn't even choose. I asked to get another plan that was advertised on their site. They said that was for only new customers only. I AM A NEW CUSTOMER. False advertisement all around. I gave them another chance and I took the plan that the agent suggested. My bill was too high for 2 months in a row. I got another plan and my bill was 250 at the highest from my previous plan but now my plan is over $300. I don't know if there is a problem with their reading my meter but I aint never used 2200 KW h. If you sign up for them get a screenshot of the plan you sign up for and hold them to the fire. If i had known I needed to do that, I would. Now they wont let me out because I got talked into a 5 year plan saying it was their best deal! ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  When setting up the account I had thought I had setup automatic payments, but I was wrong. I have been back and fourth between homes so I missed the billing.

With no physical notice notice my gas was shut off. They shoved a notice in my door stating that it was shut off (maybe do this before you shut it off?). I called, but the office was closed, so I paid my bill in full immediately using their automated service. Called the next day... but it takes them two full days to turn your service back on after bill is paid in full, and even longer if you do not call to follow up. Does not mater if this is your source of heat, hot water, anything. They do not care. ”

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”