Recent Bad Reviews

“  on the phone for another 44 minutes on hold so far. Call them daily and almost impossible to get a live person. once you do they always have to send you to another department. Service pole rotted off, tried to get them to shut the power off. Paid them $110 in advance. Suppose to show up in three business days, a week later still never showed up. ended up putting live wire on new pole myself. 4 months later still trying to get my $110 back. Thats just one example. Called to get service turned on, had to call them 4 different times to actually get it on. Now tried to pay a balance, but have to wait until the bill comes out a month from now., service was shut off yesterday. What a joke. And can't even tell me the consumption or estimated bill. I think they put you on hold hoping you hang up, and usually I finally do. Wish I had other options. About to go off grid completely. ”

“  They cannot accept ACH payments unless you use their proprietary site. Still cant find out how to set this up. ”

“  This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with. ”

“  Was in kroger today minding my own business and this guys says hello I say it back and he tried to get me to acknowledge switching my aes for this company without reading anything. He kept saying scroll to the bottom NOPE I READ THINGS... It said by saying yes you acknowledge to switch over to this company. So I tell him I will not until I get home to read it he then gets an attitude and says we'll it expires in 5 mins so you can't. No thank you I do not sign things without reading it bit nice try . ”

“  We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so. ”

“  I was confronted by a salesman in Walmart and without telling me what all is involved he had me switched to their service and didnt even tell me that it is more expensive than my current provider. ”

“  Lies and false sales pitches. Dated July 5th, 2024. A salesmen [Cody] arrives on my doorstep giving his pitch for Just Energy free weekends plan. Explained that it wasnt just free but also a credit against the other 115 hours of the week. Lies it is only a credit against itself the remainder is full price no exceptions. Also claimed no free nights plan. Also lies, there is one from 9pm-7am. Also lied about there being no early termination if I was unsatisfied for any reason. Of course he signed me up for 36 months and to leave is minimum $175. Do not join Just Energy! You will not save any money and will find it to be an expensive lesson. The customer support was at the least Honest and was well aware that the plan was terrible and advised me seek out better providers for my situation. ”