Recent Bad Reviews

“  They rates increase astronomically once the plan expires. Consider this when signing up! ”

“  Was offered a variable rate but told don't worry, we wouldn't want to lose your business, so we will be competitive and cheaper than what AEP charges. WRONG! And if the rate is high, was told to call them (Major Energy) and we will help you out. WRONG! When I called back to speak to the person who signed me up, was told no such employee existed. The supplier portion on my bill is 70% more than I would have paid had I stayed with AEP. I should have known better than to fall for the sales pitch. Don't believe their lies!! ”

“  Even if you change carriers before the introductory plan ends, there is a month or two for transition to take effect (which is horrible in itself). Rate more than doubled during that interim. Not worth 3 mos of low rate. ”

“  We are in a well developed area. We have SI many outages. Like right now, 3 in 10 days. They never fix the problem correctly only temporarily. ”

“  I am nearing the end of one year with these grifters. I pay my bills through my bank every month. My bank shows proof of payment to Xoom on the 1st of every month. That is on average 10 days before Xoom says it is due. But, every month I am charge a $10 late fee for late payment". Their explanation? It takes them up to two weeks to process payments from a bank. Then they demand $200 if you try and cancel due to being overcharged. Xoom is a grift plain and simple and any jury in the state would agree. Also know our Georgia Public Service Commission wont respond to complaints about Xoom. Been using different gas suppliers over 30 years in Georgia and Xoom is the first to get away with such a blatant grift. ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”

“  Spent 3 hours on hold getting transferred from one agent to another and then back to the start just to provide the same information about my account and get no further clarity on why I'm being charged extra. Finally got someone who could look at my account only to be told that the letter I received contained incorrect information and there was no way to waive the extra charges so I wasted all my time. ”

“  A very lovely young woman came to our door and led us to believe we were signing a "petition" of sorts to help "our community" obtain lower rates for our gas and electric usage. When I checked my e-mail, I realized that I had SIGNED a CONTRACT to change utility suppliers! My husband and I SHOULD have known better! We live in an HOA with mainly senior citizens, as are we, shame on this "nice", smooth-talking woman. She repeatedly assured us that she "did NOT represent any utility ! Her badge stated "I am not a utility employee", and THAT is true, BUT PAG&E , which is at the top of her badge IS a utility company - "Pennsylvania Gas and Electric" located in DALLAS,TX ! Don't be taken in like we were. We were able to cancel the contract - this "customer service" was excellent -which we did within hours. ”