Liberty Power -- Profile Analysis

This has been, by far, the best experience we have had with a commercial electricity supplier. They make sure you know before anything odd happens and i have the same rep contact me each time. I love their customer service and their pricing is awesome.

Just signed contract for 24 months - the experience was turn-key and price was fair.

First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independent Agent you signed with who works most likely for a poorly run direct marketing company.I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check does not constitute understanding. Be smart, use your head and there would be no need for boards like this one.

First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independant Agent you signed with who works most likely for a poorly run direct marketing company.I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check doesnt constitute understanding. Be smart, use your head and there would be no need for boards like this one.

Nice pricing, customer service was prompt and knowledgeable. only took a few minutes to enroll

We signed up with a door-to-door guy--he and his partner were very informative, personable, funny. He took lots of time and helped us look up our current provider and plan on my husband's phone. My only complaint is that he talked REALLY fast so there was lots of request for repeating--he always accommodated these requests and really wanted to be sure we understood everything.Liberty appeared to be a better deal and so far our bills have supported this. I see other reviews about really big bills and wonder if those people were on an average billing plan before and with Liberty they are not. I did get hit with a cancellation fee from my previous company but was NEVER told that Liberty would cover that cost. I did get hit with late fees associated with being on their auto-pay feature and when I called was told that it is just an unfortunate fact that even if the lateness is caused by the banking system, they still consider it late. I take exception to that policy and will take the advice of another reviewer and just pay the bill myself, early. Customer Service, while delivering the company line, was very professional and empathetic. It wasn't his fault that the company has a stupid policy. I have received my gift cards as promised and plenty of notification and instructions to take advantage of the rewards program--like other companies who offer such rewards programs (Credit Cards come to mind), it is a marketing/promo scheme for a variety of companies...I will use my reward dollars toward gift cards for places I already shop/eat. I only gave a 3 star for recommending the company because I am still in my first year with Liberty so have not experienced a summer yet. Also, I am not in the habit of "recommending" utility companies to people I know. That's kind of odd to me.

They are mediocre and I feel like there are better companies out their that can exceed in the level of performance this company has to offer because they dont really give you offers like other companies do

We signed up with a door-to-door guy--he and his partner were very informative, personable, funny. He took lots of time and helped us look up our current provider and plan on my husband's phone. My only complaint is that he talked REALLY fast so there was lots of request for repeating--he always accommodated these requests and really wanted to be sure we understood everything.Liberty appeared to be a better deal and so far our bills have supported this. I see other reviews about really big bills and wonder if those people were on an average billing plan before and with Liberty they are not. I did get hit with a cancellation fee from my previous company but was NEVER told that Liberty would cover that cost. I did get hit with late fees associated with being on their auto-pay feature and when I called was told that it is just an unfortunate fact that even if the lateness is caused by the banking system, they still consider it late. I take exception to that policy and will take the advice of another reviewer and just pay the bill myself, early. Customer Service, while delivering the company line, was very professional and empathetic. It wasn't his fault that the company has a stupid policy. I have received my gift cards as promised and plenty of notification and instructions to take advantage of the rewards program--like other companies who offer such rewards programs (Credit Cards come to mind), it is a marketing/promo scheme for a variety of companies...I will use my reward dollars toward gift cards for places I already shop/eat. I only gave a 3 star for recommending the company because I am still in my first year with Liberty so have not experienced a summer yet. Also, I am not in the habit of "recommending" utility companies to people I know. That's kind of odd to me.

Liberty Power is the most brain dead company I have ever dealt with. We constantly get late fees applied to our account for a variety of nothing to do with us reasons. We have a large facility and have two electric meters. They continually apply the payment from one account to the other account and slap a late fee on the "underpaid account". Just now they refused to refund a late fee even though we have a cancelled check proving it was paid on time. They said we already got credit for a late fee (for the reason above actually) so they cannot credit another even though we have proof.

They went to my house while I was extremely shitfaced and my roommates told me that it was a com ed lady saying that we didn't pay our bills. I was the one in charge of bills so it was my responsibility but I was positive I had paid all my bills on time. I was never aware it was a 2 year contract until after I had signed it so that caught me by surprise. I found this forum and was worried I'd be charged a termination fee but they told me since I was in a residential area that there was none but I'm worried there would be a surprise charge in the future..

As a third party verifier I'm the one that you get on the phone with and answer a few questions. I read these questions and I see how much more you're paying than you would be with your current supplier. We're not allowed to answer any questions but if I could I would say DON'T SIGN UP WITH THEM!!!!! They are truly a rip off. The representatives are people I would hang up on or slam my door because there's names like "John smith" are not their real name. They sound Indian yet their name is john???? And those could be the biggest scammers unless you know for a fact it's a legit company. Do your research. Ask a lot of questions and if they can't answer it straight forward then it's most likely a scam. And if they rush you to me. The third party verification. Then listen carefully to my questions. We give you the true answers.

Two representatives came in the house and began to speak with my father. The ask for our bill so they can see what we paid. They took a picture and called our company (reliant energy). That stupid rep broke our contract with Reliant!!! And we never signed anything or even gave them a yes!

Please listen to me! NEVER SIGN WITH THIS COMPANY!!! It is such a joke! Our bill went from around $50 a month to $280 a month! Even when you call and cancel they will just all of a sudden add themselves a couple months later and now you have them again with out even agreeing to it! Want a refund? Good luck! You can call and call yet they don't do anything for you! Now we also receive daily calls from them. Not about our refund, but them offering us plans. If you are on auto pay and have had them before don't trust the cancelation, be sure to check your bill months after.

This company comes into a locked community and starts knocking on doors. I dont know how they get into the building. I ask them how they get in and they say I work here. No you do not work for my complex. You work for Libery and you are not allowed to solicit here. I have called the police before on them. I thing they drop of people at complexes. Please stop. If we wanted your services we would call you!!!!. I will continue to call the police.

I get home from work with grocerys in hand a man in an orange vest is knocking on my neighbors door than stops me ask if i live here. Try to tell me we have been working on peoples elevtricity in the building. Trying to give people rebates asking to see my bill saying he can keep it at a fixed rate but not telling me id save anything by switching other than giving me a rebate. I told him hold on a minute as i get my groceries in the house he says take your time. Then proceeds to try and record the conversation and sign me up for 2 years. I told him wait one more second and j grab my phone telling him I was going to look up his business. He abruptly says I have other customers to help hands me a paper to contact liberty knocks on yet another neighbors door I come back out about to call the police for solicitation he sees me and walks out. There are quite a few elderly citizens in my building and they don't deserve this scam well no one does anyway if I see them again I will make sure I knock them square on the jaw and then call the police. The guy was extreme rude showing up at 5 pm. For anyone that says these people are a legit business they are obviously a paid cockroach working for them. Complete scum of the earth these people are.

**SCAM**Someone came to my house claiming to be with Encore. Encore had been to my home earlier that week to read the meter. I assumed this was a follow up because he said he was from there. He asked to see the meter and the bill. He proceeded to tell me I was being overcharged and they were working to resolve the issue. That is NOT what he did. He ILLEGALLY and FRAUDULENTLY tried to switch my utility service. I received 8 letters today from them, he ran my name 8 different ways to open that account. I have never even heard of this company and been with my utility company over 10 years, there's no way I would've changed like that. These people are out here running people credit and switching their service without their knowledge nor consent. This needs to be stopped!!! This company and their employees need to be prosecuted.

They changed the plan with informing me which changed my bill from $195/month to $750/month.
When I called customer service to resolve the issue, they would not even listen to me as I was ready to settle with higher rate than my previous contract. Both supervisor and manager acted like total jerks, no humility or customer care.
Worst utility experience during past 25 years.

A sales representative came to my house to tell me about oncor than proceeds to tell me about this company. Told me to think about switching to this company. Not really explaining that she's actually switch me. I thought she was showing me a comparison of the light company I'm with and this one. Pretended to show me video and it wasn't. I don't this light company. I want to stay with Green Mountain. Quit scamming people to come over to this company please. I like Green Mountain Energy. Don't come to my residence or call my phone. I will report this company if they come back to my home or call me. I want to cancel this account that I didn't want ASAP.

I'm being HARASSED on a daily basis by their phone solicitors (on a SPOOFED line, which indicates SCAMMERS)!! I've tried to explain to them that I am happy with my current provider and that I have researched Liberty and that they have numerous BAD reviews. The sales people just hang up on me and can't seem to remove me from their call list. I am sick and tired of the harassment!!! They haven't the common courtesy hear me out and remove me from the call list. If anyone is stupid enough to sign with this company, all the power to them. I don't understand why they have to harass people!!! (unless they are snake-belly low-lives).

horrible experience just two months after a switch took place. then early termination fees somewhere hidden in the sales pitch even thou sales rep was assuring me the opposite on the day of the switch. in ten years of using various providers I never had to worry about termination fees and i don't intend to pay any fees.

Rotten bothersome company. Do not deal with them.

I received a call a week before Christmas promising 2 $100.00 gift cards (I have 2 meters) then promised 2 $50.00 gift cards for the next year if I went with LP. I would receive paperwork in the mail to sign an agreement or have 72 hours to cancel. I received paperwork after about 6 days but nothing to sign and return.During this time I received 2 emails stating my current provider was cancelling me. I got on the phone to LP stating the issue twice. The second time I was told it would have to be turned over to a review board. I called a third time and talked to a supervisor who told me I made a verbal agreement over the phone. This supposed Cheryl Smith (very thick foreign accent) told me I needed to sign the paperwork, send it back for agreement or call within 72 hours to cancel. When I did receive the paperwork it stated I would receive a $20.00 rewards card after 3 months, a $30.00 card after 1 year and a $50.00 card after 2 years!! Big difference from what I was quoted! I am supposed to hear from the review board in the next few days and may ha e to pay an early cancellation fee for canceling. In the meantime I was reinstated with my original provider for no penalty charge. From what I read in the reviews everyone making the calls are named Smith with heavy foreign accents!!!! DONT GO THERE!!!!!

They come to your door with a so called "lower rate". My bill has double than that I was paying for with the previous company. Nothing has changed as far as utility usage in my home so why the bill so high. They have other fees that they dont discuss with you. Just save yourself the headache and do not agree to service. I am contacting previous utility company now to switch back. My bill is $474 the highest it has ever been. EVER!! Just energy is wayyyyy cheaper and im going back to them Id rather pay $230 anyday. Dont believe the scammers at your door!! Its not worth it!!.Then the rep over the phone was just an asshole when i inquired about why my bill was what it was. Im so pissed off im contacting the city about this along with bill comparison from other company. I will be posting for my neighbors warning them of the reps. I have already sent an email to the front office about them soliciting services and etc along with bill comparison.

This is the worst electricity company ever. The reps lie to you, nobody keeps their word and they overcharge you on your bill. Once you call In with A explanation they tell you someone will call you back with the adjusted bill and nobody ever does. I wouldn't recommend liberty power if they were the last electricity company on earth rather be in the dark. This is the most bs company ever!!!! I hate this company with A passion I will be switching services when I move. RIP offs!!!!

Sales rep lied to my face and said my $200.00 exit fee from the company I was currently with if I switched. It was never paid, I sent several emails to Liberty and they refuse to make it right. Now, 10 months later, I have a 200 dollar payment due to collections or else it ruins my good credit. Thanks Liberty Power, you suck!

Continues to call me to get me to sign up, i asked them to stop calling and was told no, they wont stop. What kind of company does this

A young hispanic male representative that looked about 18 years old came to my door one late night to try to convert me to this company. I agreed to it because I was already paying way too high prices with Pulse Power, which is by far the worst company ever! But this male rep was full of lies. He said the company would pay for the termination fee to switch over to them. He lied. They had no intentions of paying. Beware of this fraud knocking at your door at night to sell you fraudulent power and lies!!! I'm ready to switch back to the best prices of all for me: TXU.

Horrible experience just two months after a switch took place. then early termination fees somewhere hidden in the sales pitch even thou sales rep was assuring me the opposite on the day of the switch. in ten years of using various providers I never had to worry about termination fees and i don't intend to pay any fees.
Agent Name: Glenn

This company is big liar big cheater. They said they gonna pay my existing bill if I cancel early with the amount $150.
Now they are not paying they are saying they havent said such thing and they cant pay.
Please suggest anyone what we can do against this company.
Me and my neighbor three are evidence the same thing they said.
Im trying to connect to lawyer and sue them.

At first when I switched, the bill seemed normal. But NOW, it's extremely high! I'm paying almost $150 and I'm sitting in the dark (I don't turn my lights on now or even use much of anything anymore because the bill is so high) I'm sitting in my dark house using candles for light, cooking my meals out or eating out. I'm fanning myself with cardboard for air. No television/radio. But yet ....but yet... I'm paying almost $150.00 ! This doesn't make any sense! I was really ripped off by this scam company! They lied to me, and lied to me on the phone each time I call, and they're also rude to me! This is a rip off scam company indeed!!!

I signed a 3 yr. contract and all was fine until we had to move and tried desperately to get liberty to hold the acct. until our other house was built no luck I spend dozens of emails and phone calls no luck. So they closed the acct. and sent me an early termination bill 200.00 now I am not wanting to stay with this co. because they weren't understanding. Nor do I trust them to give me a good price. So I am stuck with this negative review

You will pay the same amount or more on your monthly power bill. You will never receive the promotions offer upon signing. Ive been with is company for almost a year and my bill is about $70- $100 more than with my prior company. My first bill was very impressive then I realized it was prorated. I was promised up to a $100 in gift cards. Ive received NOTHING!!!

This company entered me into an agreement without my authorization and increased my bill From 150 to $272 yet are unable to explain the charges! And now they have a switch hold on my account so I cannot switch over to another company Until I pay them the $272 plus the $100 Cancellation fee.

I just got a call out of the blue from Liberty Power. Everything they were saying sounded really great, but I didn't want to make a decision without my wife's input. I wouldn't hear the end of it if I made a poor decision and ended up costing our household extra money. When I told them this an agent allegedly named "Daniel" flew off of the handle and said he would make sure I paid higher monthly electricity bills and that I had wasted a thousand seconds of his time when I could have simply hung up. I was stunned. You would have thought I pushed him into a mud puddle. Stay far away from this company. Very bizarre.

i live in a one bedroom unit in Massachusetts and my electricity bill with Liberty went up to $191 - this is pathetic. an exploitation of renters and others across the state.

They came up to my parents house talking about lower prices and made my mom signed a paper not knowing it was for them to change her without her permission..... they lied to her!!!!

Signed up with promotion offered but once bill arrived not honored. Call to speak with someone about promotion offered which conversation was recorded by me ,no resolution as of today.

I NEVER agreed to switch. I NEVER signed one document. I told the sales rep I was not interested in switching providers. A few days later I get a cancelation from my current energy provider. They switched me over without authorization. Do not trust these people. Fraudulent company.

Had an agent show up to my door, and catch out attention with a 8.6 cent kilowatt. Then proceeded to tell us that liberty power would pay our early cancellation with TXU energy, then on monday I got my last bill with TXU and theyre charging us the $150 cancellation fee. I call liberty power and the agent on the phone tells me THEY DO NO SUCH THING and that the agent lied to us!!! Im beyond annoyed and angry. I dont have 465 dollars to dish out for my last bill with TXU and if we wanna cancel with liberty power theyre charging us 200 dollars!!

Sales person came to my house, promised low rates, cash bonus, previous provider termination fee payed by them. None of this was true. Less than a month from signup I want to go back to my previous provider because I dont want to pay termination fees, liberty wants to charge me their own termination fees. Its a scam

Sales person came to my house, promised low rates, cash bonus, previous provider termination fee payed by them. None of this was true. Less than a month from signup I want to go back to my previous provider because I dont want to pay termination fees, liberty wants to charge me their own termination fees. Its a scam

Biggest lairs in this nation

Rip off over charge and lied about low price . Dont recommend it .

7,000 light bill for one month!!! When Texas got hit hard by winter storms, they hit us even harder!

Long story short: A salesman for this company came knocking on my door and spun a story that Oncor through the current power company that my husband and I could are with was charging us too much. Said to this salesman twice that we didn't want to change. He assures that we could stay with our current power company and that there would be no changing of power companies and I asked him twice and he still assured me.Behold, we get a notice from our current power company that we cancelled services from them, which we did not. No words can express how upset I became that I had been tricked and had to re-enroll back to our current power company. Even though we got a better plan with the re-enrollment, I am definitely angry about the deception that Liberty Power used. I would recommend that anyone who gets a visit from a Liberty Power salesperson to say No and keep saying No.

Customer service was terrible , no help. The sales rep lied and did not tell the truth about the services. I was charged more and they did not pay my old cancelation fee.

Called saying they were oncor then proceeded to try to force me to try to change to their company without saying that's what they were doing until the very end when they off handedly said oh and your bill will now be coming from us.

I had a call telling me I overpaid in my electric bill and that they needed me to verify the National Grid account info so they can apply the $100 gift card and savings. Next thing you know, you are being told that Liberty Power will be your supplier. I put the brakes in it and said I needed to look into it. I didnt want to switch suppliers. Next thing you know, the friendly guy became a monster yelling at me that I agreed and just wasted twenty minutes of his time. I told him I was a single parent and responsible for my household and that I never make decisions quickly without looking it it. He tried to say just give the go ahead and we will send you the gift card and you can review, but you would have cancel within three days. I told him he said it would be cheaper at $0.11 per kWh, but I am being charged $0.07 per kWh with my current supplier. I said without giving me the time to review anything and I wasnt feeling comfortable, I would need to decline as the phone call started and ended very differently. The guy wouldnt stop yelling at me so I hung up on him.

Ive been in the hospital due to extensive injuries from a wreck and I come home to my power out. I called and was informed that there is nothing they can do unless they receive a full payment although I wasnt able to use services and have been in the hospital. This company lied about paying past bills with my old company and forcefully switched my services not to mention walking around our apartments at 2 and 3 in the morning trying to make sales. This is completely disgusting and Id advise anyone not to work with them!

I'm a Reliant customer and they illegally switched my service from Reliant to Liberty Power using a previous resident's name from 3 years ago! Tried calling their customer service but their automated system keeps you in a loop without speaking to anyone. They sent 2 bills under the former owner's name in which I contacted them to let them know about it and forwarded those bills via regular snail mail. I reported this fraud to Reliant in which they investigated and subsequently reported that LP insisted it WAS authorized to switch the service! TOTAL HOGWASH! I'm also a solar user so all the extra electricity went back to THEM without credit because they don't offer a buy-back program like Reliant does. So for 2 weeks I lost those buy-back credits because during the summertime my panels produce more electricity than I need for night-time usage. HORRIBLE COMPANY - DON'T DO BUSINESS WITH THEM!!

Their rates are through the roof, their customer service is just as horrible. After requesting to extend my due date by ONE day they said yes then they cut my electricity off anyways in the middle of Texas heat. I have a two year old who is sitting in the heat because their representatives in competency.

Big time scammers! Bait & switch. Exorbitant prices. Horrible experience.

A door to door salesman went to my brother in laws house which is next door to where my husband and I live. They switched the service over to this company without my husbands authorization. I will be looking to proceed legally against this company.

I called to cancel my service and the representative was speaking to me in a very rude way. I let it go several times in our conversation until I finally got angry and asked him to stop being so rude and that all I wanted was to get the amount of my final bill and where to send my proof of moving to so I would not get charged the cancellation fee. The representative still kept being rude and when i asked to speak to a manager, he hung up on me. I called again and when another representative answered, I asked to speak to a manager and he kept telling me that he was the manager. His name is Andres and he also was being very rude. He was supposed to have sent an email so I could send my documentation and still no email. I can't even speak to a manager. This company does not care about it's customers. They are very rude. Do not do business with this company.

They refuse to send the bills email or mail. They have cut power 3 times twice with payment. Absolutely the biggest crooks in power do not use this company Absolutely horrible . They should have a negative rating

I bought a camper and an acre, trying to live off grid, retire etc. It's only a 110 camper, my bill for my usage was $45.73. my bill was $173 due to bs surcharges, fees, taxes for city, co, taxes for nothing, service fees, all of it was rape! Something needs done. Mr Tesla wanted free power for all. How dare they rape us on our bills. Old, sick, disabled, broke all suffer for the greedy fat asses who steal from us!!