4 Choice Energy Customer Reviews

The best review categories for 4 Choice Energy are their plans and pricing, with an average of 1.1 stars, and their billing & account management system, with an average of 1.1 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Recent Good Review from Mark and Emily

Great Customer Service

Not sure what the rest of the reviews are about. I've spoken with Samantha for a few months now regarding a few issues with my agreement. Another company had called, said they were Choice, not true. So my plan with the actual Choice Energy was canceled. Samantha call to make sure I was aware, and spoke with me about ways to avoid that.
The rate isn't the lowest, but they went the extra mile with me on several occasions in the 6months
i have been involved.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark And Emily from Lebanon, PA on November 11th, 2019

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Customer Service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark And Emily from Lebanon, PA on November 11th, 2019

Most Recent 1 Star Reviews

20 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

BEWARE

Despite my repeated requests for them to stop calling me, they continue to harass me with daily phone solicitations.

Plans & Pricing
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Account Management
Likely to recommend

— Jim from Philadelphia, PA on September 22nd, 2022

SCAM COMPANY - DO NOT USE

This company should be reported for ethics violations. They called and lied to me saying I had them as a provider and were simply looking to see if I wanted to "renew" with them. That was their first lie. Then, they said they would be putting me at a "fixed variable rate" which isn't even a real thing if you think about it. I told the snake oil salesman that he was offering a variable rate and then he denied it and then asked for me to agree to a series of items on a recorded line which was different than what he was saying. I didn't answer the questions the way he wanted so he lied to me again and then played them back. Deceptive sales call. Would love for them to play the recorded call in court to expose their fraudulent conduct. Will be challenging their cancellation fee in court.

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Mike from Moscow, PA on June 27th, 2022

Fraudulent business practices

A Choice rep, Dorathea, phoned me on Feb. 17, 2022 and insisted (I specifically asked more than once) that Choice Energy was my current energy supplier, and that I was paying well more than I needed because my previous contract had expired. I wasn't able to log into my MetEd account to confirm because, although I hadn't attempted to log in previously, I was not-so-coincidentally locked out of the account for failed login attempts that I hadn't made. However, because she had my account numbers, rates, previous bill amounts, etc., I took Dorathea at her word that she represented my supplier at that time. I obviously shouldn't have bought into it.During our call, she assured me that I could cancel at no cost at any time within 30 days, and that if I had any issues at all, I could call Dorathea back on her direct line and she'd take care of it. She must have repeated that line about 10 times. Turns out her "direct line" was actually the main customer service line, and Dorathea was nowhere to be found. What's more is that the 30-day cancellation doesn't exist AT ALL. Instead, I was told today that the policy is 3 days (which makes no sense since it takes weeks for it to affect your bill), and I'm now on the hook for an est. $240 early cancellation fees.This is the most unethical experience I've ever had, and I am simply appalled at the misrepresentation and blatant lies. This is just despicable.What's more is the "discount rate" Dorathea was selling me (1000HWH for $107 per month) was actually well above the rates my actual supplier (AEP, as it turned out) was providing us before this fraud occurred.Also, I doublechecked and my profile settings within my electric company (MetEd/First Energy) indicate that I did not give permission for my phone number or usage data to be released to any third parties.

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Account Management
Likely to recommend

— Jessi G. from Milford, PA on March 11th, 2022

Scam

I didn't even know I had this company. they only bill you once every 2 months so the bill is really high. I got charged for overages. I don't even know what plan I was on. I canceled and now have to pay a cancellation fee which will be on my next bill so that bill will be overly outrageous. NEVER use this company, they rip people off. Beware!

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Likely to recommend

— Anonymous from Dover, PA on November 17th, 2021

RIP OFF!

This provider slammed my wife into thinking we were getting a good rate, when they were only offering the good rate for 30 days. After that, the rate turned out to be almost double of what they were originally offering. Just switched today. Glad to be rid of them

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Likely to recommend

— Ed A from Philadelphia, PA on November 9th, 2021

Stop calling me

I don't remember if I used them in the past, but they call at least 3 times per day from different numbers. I've told them to remove me from their list and stop calling. Their rates aren't the lowest. How do I report them??

Plans & Pricing
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Account Management
Likely to recommend

— RH from Bensalem, PA on July 19th, 2021

Hang Up Immediately

Sales Rep for 4 Choice Energy is a fast talking, dishonest, scam artist who preys on hard working people. When I told the guy I wanted to stick with Penelec he insisted that I had been enrolled in 4 Choice for 2 years and that he just wanted to renew my service. I contacted customer service and spoke with Pam. I told her that I never signed anything for 4 Choice Energy to change me over and I wanted her to play the recording where I told the salesman that I wanted to stick with my default carrier. She told me that they just save the very end of the phone call and the company does not need a signature verification to to change the customer over to 4 Choice Energy. I had to relocate 4 months into the contract and got slammed with a $200 cancellation fee.

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Likely to recommend

— Kah from Pleasantville, PA on May 9th, 2021

Literally crooks

These people will do anything to get ahold of your information and enroll you without consent. Quite a few places refer to it as "Slamming". They charge astronomical rates and try to rope you in. Literally awful lowlifes.