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Nice,talk with the sales person,was not told that its 180.00 cancellation fee, so you gave me very little discount, i dont think so, please inform the contract to the people thats taking advantage of people that are on disability like me to scratch the bottom of my pockets and make ends meet, 180.00 no that's for my personal needs, your on my scam list,and you waited two hours before the other company eas to take over to key us know, you have to know that they're ate phone calls that we sit and wait for hours on hold ,another way to have us by the b
.... thanks but no thanks ex customer from Atwater Ca ”
“ I had a young gentalman come to my door and talk to me about this service caused by the wild fire and it would assure me that my gas price wouldn't go above 29.99$ every month. My bill has been double! Thinking about swewing this place I am not gonna pay callenelation fees see y'all in court! ”
“ This company is a scam. They told us we will save money but instead we just paid double. They never told us about a contract and now they are charging us $160 for cancellation!!! ”
“ This company came to me door and assured me that if I move I could easily cancel this service with PECO. My husband was transferred and we moved out of state. I called SFE gas company and they denied this stating I would get billed for cancellation fees. I sent them a verification document where I moved and they still insist that extra fees for cancelling before contract ended (4yrs) would apply. CAUTION --Do not use or recommend this company ”
“ I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting. ”
“ I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting. ”
“ Had a lady knock on my door and explain options to lock in my electricity rate, overall good experience and hopefully will save some money ”
“ Locked in to one monthly fee for my natural gas which cover me up to 750 therms per year which in California ias about all I use. ”
“ Had a sales rep knock on my door and explain to me about fixed rates which I wasn't aware are an option so I signed up to protect myself. ”
“ Some one knocked on my door and explained why locking in a fixed rate is good over time so I signed up with SFE energy. ”
“ all my dealings with this company have been nothing but dishonest. a man showed up at my door on a fri evening after dark wearing a peco hat and jacket. he said he was with peco and that peco was changing their energy supplier to sfe. he said i needed to sign a form to continue receiving services. he then stated that for some reason my paperwork was missing my account no. and he asked for an old bill so he could complete the form. he made a telephone call on his phone and then asked me to read from a card that said sfe is an energy provider. last he said peco would plant a tree to thank me for my time. my mistake for not reading the form. it was dark, i was tired, and i believed the guy was from peco. turns out he completely misrepresented who he was with and why he had come. unbeknownst to me, i had signed a 3 yr contract to switch my gas and electric to sfe. i called their customer support and was told by 2 reps that the service had not yet been switched and that all cancellation fees would be waived. that was not the case. i received a bill from sfe for $90 for cancellation of the electric portion and so another call to customer support. this time i was told i would also receive a $90 bill for the gas cancellation and i would be taken to collections if i did not pay. i called yet again and was told by another rep that management had tried to call me and that they were unable to reach me--i have no missed calls on my phone. last, i submitted a negative review on sfe's site and they did not post the review. management is now to call tomorrow. no legitimate company with any integrity would operate like this. and after googling sfe, i can see that their door to door sales force has been preying on the inexperienced, elderly, etc for yrs. amazingly, sfe allows the misrepresentation to continue and then charges exorbitant cancellation fees when the scam is figured out. ”
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