Billing Reviews

“  I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.

Overall-I'd definitely refer them! ”

“  Just a warning...pay close attention to when your contract expires. They have predatory billing practices.

I didn't realize that my term had expired. But I wasn't that concerned because it would just be fair market prices (I thought). My rates had quadrupled before I realized there was a problem. I did try to talk to customer service to be made whole they offered me an insult and Said it was the best they could do. The service itself we never had a problem with, but they are a bad faith company. Be careful. ”

“  I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed. ”

“  we had no issues switching or issues with billing so never had to call customer service ”