Billing Reviews


Billing Problems and Complaints (607 reviews)



Best Pricing for Our Usage

(3.6 / 5)

  I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending.

Bob
March 31st, 2014

Thanks so much for the feedback Bob and thank you for your business!

TriEagle Energy Responds July 17th, 2014
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TriEagle Energy


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Competitive pricing for new customers

(3.6 / 5)

  When you first sign up with YEP, you can get a great deal - but once it's time to renew your contract, they'll roll you over onto a month to month. Be sure to compare their renewal offer with the going rate that other providers are charging, as they were a little more expensive than others and it saved me a couple hundred by switching away from them with a 6 month lock in elsewhere. Also, you cannot update your payment information online, you have to call into their customer support. Their customer support isn't friendly, but they will update your information and I never had a billing issue. I see no reason not to use them, so long as they give you a competitive rate and you pay your bill on time, every time.

Thomas
October 2nd, 2013

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Y.E.P.


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Initial sign up

(3.4 / 5)

  Will wait until I start getting the service and see the first couple billing statements to see if your company is on the up and up.

ps. billing and account rating of one star only means I have not been billed yet but your system doesn't allow me to bypass that question.

vince
April 22nd, 2023

Thank you.
We are confident that you'll be happy with your billing as well!

Energy Harbor Responds May 2nd, 2023
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Energy Harbor


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Everything's great, except for how reliable it is.

(3.4 / 5)

  The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Jon
June 28th, 2021

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AEP Energy


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