Billing Reviews

“  My fault, but didn't realize when the 2 month promotional rate expired they would charge considerably higher on the MTM than anything they had listed at PowerToChoose. Req'd paperless billing and autopay and the monthly email doesn't state usage and current rate, just net due and due date. I was neglectful and didn't sign on to the website to see my full statement w/the exorbitant rate.Was generally happier w/GEXA and am now giving Kinetic a try. ”

“  I haven't received my first bill with this supplier yet as I just signed up so I can't speak to any billing issues. The young lady that came to my home was professional, knowledgeable, and very nice. I received my information packets for my gas and electric plan with your company. The young lady left out the part where I'm STUCK in a TWO YEAR, fixed rate contract with early termination fees!!! I don't like deceptive practices and I am going to find out how to report this. ”

“  Billing is very sketchy
No help from customer service on billing-4 calls with 4 different stories
Pay close attention to your billing-they will say a payment cancelled will be credited back from where it was paid from then tell you it was credited toward your next bill but with the adjustment line on your billing the numbers will never add up
Pay close attention to your bill and always check the adjustments line above your current balance
For this reason I WOULD NOT recommend this service ”

“  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls. ”