Disconnect Reviews

“  I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. ”

“  I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this. ”