Disconnect Reviews

“  The billing and account management department at Stream Energy is pathetic. We have received a disconnection notice even though our account is paid in full, and what's worse is that the fax number(s) that they've provided for us to send proof of the posted checks are off line. This company is turning out to be some sort of scam and they have been reported to the PUC and to local news media watchdogs. Be careful with these scam artists! ”

“  I am normally a super laid back person but the customer service at this place takes the cake for the all time worst experience.
I paid my bill within the time of the due date and called the company to inform them that I used my online bill pay to pay the payment and gave them the transaction# and check# Can you believe they were still going to disconnect my electric? I am a single mother with out a job since May of 2009 and I have a special needs child that needs breathing treatments and we need electricity. They said they had heard this sad story before and wouldn't make an exception in my case. The odd thing was I had already made the payment and it had already cleared my bank, I wasn't sure what they didn't get about that.
Anyhow I am stuck in my contract until Jan of 2011, and they will charge 175.00 to get of the contract.I hope I get a job so I can pay this and say goodbye to this Rotten company.
I hope this helps anyone that is thinking about going with this company. ”

“  Signed on with US Energy Savings, with a fixed rate, and the first bill was wonderful, much lower than my previous provider. The next bill wasn't recognized, because it now said Just Energy, so I put it in my junk mail pile. When my lights were disconnected, I learned that Just Energy WAS my electric provider. I saw bills that increased monthly from $300 to $400 to $500 to $600, and cancelled. My final bill with the cancellation is now over $1200--over $800 of that is the cancellation fee. I am a single woman on partial hours and I just feel ROBBED by Just Energy. ”

“  New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements ”