Disconnect Reviews

“  My power was shut off. After a couple of hours on phone with Centerpoint, found out spark had requested the disconnect. Spark processed a service move for my address. I wasn't moving and didn't request it. Spark isn't available after hours so I was just out of luck. I eventually reached a less than cordial customer service supervisor that stated - 'they had made a mistake, but I should get power back in a few hours'... Unconcerned and argumentative about problems the power loss had caused me. ”

“  I am disabled vet. I was in the hospital for for heart issues, called customer service in June 2021 cause had disconnect notice. Rep said don't worry your power due to covet would not be turned off until July. 23. Got disconnect notice for July 7th, called customers service they stated listening to call after being on phone for over an hour and they said rep never said that, I might be old but I know the conversation I had with rep last month. All calls are routed out of the US so they don't hardly understand English, I have heart issues and have to have power and begged the rep just for 2 more weeks and I was denied. DO NOT DO BUSINESS WITH COMPANY!!!! ”

“  Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice?
And Lilly Social media advisor we do not need an apology nor do we want to see it

someone needs to seriously investigate their business practices

1 star is way too much credit they need Negative 5 stars ”