Charge/Fee Reviews


Problems with Fees and Charges (860 reviews)



Easy and fast experience with great rates

(5 / 5)

  With upcoming rate changes with PPL, it was time to look for a better rate. Energy Harbor has a great rate, excellent term length, and no fees.

Mike
May 24th, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
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Energy Harbor


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Super easy

(5 / 5)

  The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up.

Set
April 28th, 2023

Hello Set. We are so glad to know you have had such great experience with us! Thank you, in the first place, for choosing us as your trusted electricity supplier. We are thrilled having you as a part of our family, and we will continue providing you with the best services of the market. We value your business with Direct Energy, and we want to continue serving you for a long time to come! Have a great weekend! - Marta / Digital Care

Direct Energy Responds April 28th, 2023
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Direct Energy


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satisfied

(5 / 5)

  Energy costs have skyrocketed! But we felt happy to sign on for a rate that we can live with, and it's a fixed rate for 20 months, without extra fees to be charged for various things other companies charge for.

PA Customer
March 29th, 2023

Thank you!

Energy Harbor Responds April 5th, 2023
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Energy Harbor


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Easy Enrollment and great fixedprice

(5 / 5)

  I did my research and found Energy Harbor to be the best fit for my rental properties with it being a fixed rate for 4 years with no cancellation fees or sign up fees.

Lori
January 27th, 2023

Thanks!

Energy Harbor Responds February 1st, 2023
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Energy Harbor


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Easy, fast, longest term

(5 / 5)

  Energy harbor continues to be the lowest rate with the longest term available for my area. Very easy to enroll, with no hassle. No need to even contact me to confirm, just immediately changed the rate!
Locked in for a long time and zero fees!!
So happy with their rates considering the way everyone elses are sky rocketing

Sue
January 22nd, 2023

Thank you for being a loyal customer!

Energy Harbor Responds January 26th, 2023
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Energy Harbor


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Great experience

(5 / 5)

  The agent came to my door in Rushmore clothes. He went through my bill with me and let me know about Rushmore's 3 year product. The process was easy and professional. No hidden fees, and when I spoke to their customer service agent, she was very cheerful and helpful.

Steve
October 6th, 2022

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Rushmore Energy


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No problems for 13 years...knock on wood.

(5 / 5)

  I've had Direct Energy at my apartment for nearly 13 years and have had no problems whatsoever with them. I had a contract with them when they were Houston-based, but when a Canadian firm bought them out, they refunded my $250.00 deposit with credits during the summer of 2012 and have been month to month since. My rates have been ok, around 11 cents/kwh, maybe 14 during the summer add Centerpoint carrying charges and taxes and it comes to around 21 cents/kwh on a monthly basis. They try to get me to go for "free nights" but there's no such thing as free electricity. All in all, Direct Energy is one of the best deals out there, with very little interruptions and great service.

Scotty C.
July 7th, 2022

Hello Scotty. We are super honored and grateful to have your trust and loyalty for nearly 13 years! That is so fabulous, there are not enough words to express how happy this makes us! We will work as hard as we can to continue as your trusted electricity supplier for many more years. Thank you for choosing Direct Energy. We love serving you! All the best! - Marta / Digital Care

Direct Energy Responds July 7th, 2022
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Direct Energy


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