Charge/Fee Reviews

“  These guys have the best customer service. After I called with what i thought was an error on my bill, they talked with me and explained the TDSP fees. I never knew. Anyway, Johnny was kind enough to take me through it. thanks for the low rate and the respect. ”

“  I had a good experience. I switched online, went smoothly. Whenever I called them, they answer within a few mins. Originally they didn't accept credit cards, now they do. In my 12 months, not one bill or payment was misplaced. They don't have any junk or minimum usage fees, just a $4.95 base charge + taxes. They do have a non-standard cancellation policy - $20 x monthe remaining on contract vs $150-$200 norm. You will lose if you cancel within the first four months but come out ahead vs other companies. My contract expires in a month, I am looking at 2-3 companies that are very slightly but leaning towards renewing with them.I gave them a 4-star for billing and account management since it is hard looking at usage trends (you have to look at PDFs of individual bills). ”

“  From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy. ”