Customer Reviews for Direct Energy

Switching to Direct Energy was very easy. The plan and pricing was straightforward and there were no "gotcha's"

Been with this company for 3 years. They are great, I do not know

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why everyone doesn't give them 5 stars.

Decreased my bill by $30.-40. Leaves me more money at the end of the month.

I signed up for Direct Energy. I got Direct Energy. It works. Why are you asking for a review of something that involves NOTHING?

What do you expect from non-interacting bodies? You sign up. It works. END of story.

Our bill dropped considerbly, despite the holiday lights and baking.

A smooth transition to change to Direct Energy

I couldn't respond to your request because you asked way before I got my new bill. With my old electric server my bill was over $500. Now this month my bill was $355, a big change. It should be even lower, but with Bidenomics and everything going up anyways, I don't know if I can cut my usage or if it's this incredible inflation. Time will tell.

My prior energy provider offered a "come on" value for switching to them. They had a bonus plus low rates. What I was not notified of was that after three months the rate escalated dramatically. It was a "fixed" rate but after the into period it fixed at more than twice the original. I, unfortunately, did not catch this for several months thru the summer. When I did catch it there was no mercy from their customer service people so I found Direct Energy and they are living up to their agreement

I signed up for Direct Energy as my electrical power supplier. All went super well until my term came to an end. Typically, you just find the least expensive provider and sign up and you can automatically switch, not with Direct Energy. I had to call in to cancel and apparently it will take 1 to 2 billing cycles until it goes through. So now I can't shop for a better price because they haven't "released" me. Just isn't a great way to do business.

When DE's cost per KWH exceeded the local West Penn Power cost, we decided check on our contract. I called the DE office and spoke with a representative, and after reviewing the options concluded we would not renew.

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However, our subsequent bill contained a continuation of the DE charges at the "current" going rate, which was an increase of 64% above the initial contract. That's right: a 64% increase. When we called to stop DE service, the DE rep told us that they could not end service in "mid billing cycle," hence we needed to stay with them for another month at the absurdly inflated price. However, we then spoke with a West Penn Power representative who told us that we did NOT need to stay with DE, given that we had no contract. She recommended calling DE back, reiterating that we have no contract, and inquiring about a termination fee. In a second call to DE, the same DE rep person was unable to connect us with a supervisor to attempt resolution.

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So, who's right? West Penn Power, or a phone rep for Direct Energy? DE claims it has the right to end a contract at any time --but that appears to be a one-way ticket, usable only by the company. And one has to wonder, how can billing (a simple IT task) not be stopped at any time, mid-cycle or not?

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If the mother ship (West Penn Power) says that a customer does not need to continue service with DE without having a contract, that seems like a policy that every subsidiary should honor. DE apparently does not reflect the customer service level that WPP assumes it does.

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If you go with one of DE's plans, be sure to keep track of every bill and every notice, don't hesitate to shop around for better deals, and be sure you don't get shorted by the tiny print if you decide to end service. Theirs is not the only game in town.