Customer Reviews for Direct Energy

Switching to Direct Energy was very easy. The plan and pricing was straightforward and there were no "gotcha's"

Been with this company for 3 years. They are great, I do not know

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why everyone doesn't give them 5 stars.

Decreased my bill by $30.-40. Leaves me more money at the end of the month.

I signed up for Direct Energy. I got Direct Energy. It works. Why are you asking for a review of something that involves NOTHING?

What do you expect from non-interacting bodies? You sign up. It works. END of story.

Our bill dropped considerbly, despite the holiday lights and baking.

Switching to Direct Energy has saved us a great deal of money.

Very satisfied with supplier

I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me.

I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received.

Easy to sign up.

Direct Energy had the best price for my needs and they provided all they promised.

Never a problem. Real deal. No scams!

Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless.

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A pleased customer

Great price, no cancellation fees

Straight forward

Direct Energy offered the best rates, and a seamless transition from my previous generation supplier.

A smooth transition to change to Direct Energy

I couldn't respond to your request because you asked way before I got my new bill. With my old electric server my bill was over $500. Now this month my bill was $355, a big change. It should be even lower, but with Bidenomics and everything going up anyways, I don't know if I can cut my usage or if it's this incredible inflation. Time will tell.

My prior energy provider offered a "come on" value for switching to them. They had a bonus plus low rates. What I was not notified of was that after three months the rate escalated dramatically. It was a "fixed" rate but after the into period it fixed at more than twice the original. I, unfortunately, did not catch this for several months thru the summer. When I did catch it there was no mercy from their customer service people so I found Direct Energy and they are living up to their agreement

Quick response time and easy to use web page.

It was simple and easy. Look for best price with average contract length and no penalties for early discontinue.

Tamra was our customer account representative. She was beyond helpful in such a professional and kind way.

Very good for 2 yrs. now what for next 2 yrs?

This company has the best price and is easy to sign with no early termination fee

It looks like a nice service and distribution.

Never any problems.

I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up.

Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Direct Energy for both Gas and Electric, is allowing me to stay in my home. When you are on a fixed income, this is monumental. Thank you, Direct Energy.

I signed up for Direct Energy as my electrical power supplier. All went super well until my term came to an end. Typically, you just find the least expensive provider and sign up and you can automatically switch, not with Direct Energy. I had to call in to cancel and apparently it will take 1 to 2 billing cycles until it goes through. So now I can't shop for a better price because they haven't "released" me. Just isn't a great way to do business.

Easy enough to order. Rates are good.

Was supposed to get a gift card for a review and NEVER got the gift card.

I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price.

My contract was up with direct energy and I decided not to renew. They have been calling me non stop for two months. I block the number and they call from another number. I cannot get them to stop calling.

My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower rates. However Direct Energy charged me a $99 cancellation fee after only a little over 1 month service.

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I responded to their email to rate their service and explained how upset I was to be charged the cancellation fee as the representative had told me it was not usually enforced.

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I have just received another email from Direct Energy stating the are voiding the fee for me. I greatly appreciate this since I am on a limited income. Thank you so much for this!!!!

When DE's cost per KWH exceeded the local West Penn Power cost, we decided check on our contract. I called the DE office and spoke with a representative, and after reviewing the options concluded we would not renew.

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However, our subsequent bill contained a continuation of the DE charges at the "current" going rate, which was an increase of 64% above the initial contract. That's right: a 64% increase. When we called to stop DE service, the DE rep told us that they could not end service in "mid billing cycle," hence we needed to stay with them for another month at the absurdly inflated price. However, we then spoke with a West Penn Power representative who told us that we did NOT need to stay with DE, given that we had no contract. She recommended calling DE back, reiterating that we have no contract, and inquiring about a termination fee. In a second call to DE, the same DE rep person was unable to connect us with a supervisor to attempt resolution.

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So, who's right? West Penn Power, or a phone rep for Direct Energy? DE claims it has the right to end a contract at any time --but that appears to be a one-way ticket, usable only by the company. And one has to wonder, how can billing (a simple IT task) not be stopped at any time, mid-cycle or not?

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If the mother ship (West Penn Power) says that a customer does not need to continue service with DE without having a contract, that seems like a policy that every subsidiary should honor. DE apparently does not reflect the customer service level that WPP assumes it does.

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If you go with one of DE's plans, be sure to keep track of every bill and every notice, don't hesitate to shop around for better deals, and be sure you don't get shorted by the tiny print if you decide to end service. Theirs is not the only game in town.

I signed up for Direct Energy online and called to confirm the rate. My account at my distribution company was changed in 4 days. When I received the Direct Energy confirmation in the mail my rate was 1 cent higher. I called and immediately cancelled the Direct Energy plan. They were my supplier for 4 days. I immediately got a new generator and it took my distribution company a week to add the new company. Dont trust them, they lie about their rates.

I switched to Direct Energy in January of 2022. The original offer had no cancellation fees. Low and behold, after using Direct Energy for a few months and getting billed from Direct Energy and from my Electric supplier, I decided to switch companies. Low and behold, hidden on the e-contract, there was a cancellation fee blurb that I did not catch.

When moving and switching appliances, they did not switch my service. There was no communication. I was informed false information and when called out, they refuse to make things right by offering the rate that was told. Plus was hung up on by a representative. Terrible customer service and rude representatives.

I have had direct energy for years and every time it came time for a renewal rate was more than a new customer. No loyalty whatsoever towards the customer. This last episode was the last straw. I am one year into a 36 month contract and am moving. Since I will get a new account number because it is a new build direct energy has told me I would have to enroll again as a new customer and they would not transfer my current rate.terrible the way they treat existing customers.I will never use them again nor would I recommend them to anyone

I have had direct energy for years and every time it came time for a renewal rate was more than a new customer. No loyalty whatsoever towards the customer. This last episode was the last straw. I am one year into a 36 month contract and am moving. Since I will get a new account number because it is a new build direct energy has told me I would have to enroll again as a new customer and they would not transfer my current rate.terrible the way they treat existing customers.I will never use them again nor would I recommend them to anyone

I have been receiving several unsolicited phone calls from this company (sometimes as many as 4 times a day) I have repeatedly asked to have my number removed from their call list and told them that I am on the do not call list. Still every day I get calls from a very arrogant young man with a heavy accent (middle eastern) who is quite rude. Today when I once again got a call, I asked for the name of the company he works for so that I could report these calls he very arrogantly said "go ahead, go ahead" . I am so tired of these obnoxious callers that I feel the need to speak out. The number they always call from is from Havertown, PA 610-860-0734. (I would not be surprised to learn that the number is cloned.) I can guarantee you that I will never change any of my accounts to Direct Energy!

I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW.

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Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged.

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DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY.

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If they offered me a rate at half of everyone else, I still wouldn't use them.

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DO NOT USE THIS COMPANY.

They were fine until the contract was up. Decided not to renew when I realized customer service was in South America. When I got my last bill with them they put the energy charge way up. It increase about one third.