Energy Texas -- Profile Analysis

Straight forward pricing with helpful customer service.

The phone service is exceptional in helping solve problems and inquiries into account status and switching at last second to a different unit number for the same rate you originally shopped for.

They have the lowest priced plan, and on top of that, their customer service is excellent. I feel right at home with them.

good services

I was able to establish service & all online. When I had a question, customer service was able to help in one call. This has been the BEST experience with an electric company I have ever had!!

So far its been a great experience, excellent price per kilowatt and very low bills!! Just what we was looking for. I only gave customer service 4 stars because we havent had any contact with them.

great customers service and professionalism

I did not know what I was looking for only that I needed electricity. It did not take long to find rates, conditions, and information on green suppliers on the Texas Electricity Ratings website. After reading about all of providers in my area I made a decision and so far I am pleased with my provider.

I have bounced around electric companies for years. Never been happy till now. After one free month because I signed up for paperless billing, I finally received a bill. Half the amount I was expecting. I am so happy with this company.

Energy Texas is easy to work with. They have straight forward pricing and great rates. They DO NOT have ridiculous terms that require a minimum usage to get the great rate. They even give you a discount if you reduce your usage during high demand. The gravy on top is that it all of the energy is from renewable sources.

Customer service hours not compatible with other service providers. Wasn't told in advance of the good promo I was to receive.

Energy Texas is fast, and simple to sign up. Immediate response. Easy to pay. Website is exceptional. Easy to find whatever you need to know. Rates are now good.

Easy to sign up, simplified account management, understandable billing.

I was searching for energy plans, came across Energy Texas, they not only offered affordable plan but also first month was free plus there are other bill credits.

So far our bill has been lower than what we were paying. It is nice to be able to budget our bill with our plan.

excellent service

Getting multiple Welcome eMails spread out over the last months made me a bit uneasy. Also, 3 payment notification for zero dollars. Thanks for eventually sending an apology.
Computer/automated eMail system at TX Energy is a bit communication happy.

Initially, I had a few questions when I signed up and the customer support really helped me. I was able to lock in a great rate.

So far, I love this provider! Great rates, great plans, Great customer support Rep (Edy), Liberal non-expiring Solar Buy-Back, Fun Texas-centric attitude. I can't imagine why all this would change but, should it, I'll update my review.

Its very good.

Great Service

So far so good. Time will tell.

The easiest transfer, best price, totally satisfied with service and communication.

Best energy company I've ever had, easy to communicate with, pricing won hands down over their competitors.

Very easy to make the switch to Energy Texas, clear and exact communication. No hidden gotcha's either. Great customer portal, options and usable information.

They have delivered a great price and plan. I am grateful for them.

Left my previous supplier for this o e to save some money. So far so good.

Great !!!yolanda

We could not be happier with Energy Texas.

I needed to switch providers in order to save money. I researched and located Energy Texas and received a lower price. I was able to do everything on line. The switch was effortless and the interface with the company has been easy, all handled on line.

First bill wasn't recieved in time to pay on time ,haven't got second bill yet

The sign up process for this service was fast and easy.

This is nonsense. Electricity was disconnected. I have been dealing with them (Energy Texas) since 6/6 to remove an early termination fee since I transferred my Services to a new address in May , I did not cancel. Spoke to someone on 6/6. She claimed to not have my initial address where I had service but finally found it as she wanted me to provide proof that I moved - this didnt make sense since I had service with them at both addresses. I received 2 more bills with different amounts with different due dates. I emailed them, waited for a response for 2 days, didnt here from anyone w and finally heard back after a 2nd email was sent. It was finally adjusted last week and I paid the bill right way. It wasnt even due until today. My electricity was cut off today. Centerline told me it was because of non pAyment and I needed to call Energy Texas. Energy Texas is now saying it was a transfer issue and that it why it was disconnected. I moved in May, why is this a transfer issue in June. This is just ridiculous.

I have had Energy Texas for 2 months. Both times the bill has been late for me to pay on time and they have conveniently "lost" one of my payments and shut of my power without warning. I told them they did not loose the payment because they cashed the check I have a copy of the deposited check. I just happened to come home for lunch to find the power out but it is over 100 degrees in June I could have come home to a dead pet. They clearly do not have it together. Would not recommend.

Requested change of service location when I moved. Received acknowledgment that service location was changed. Due to auto pay I never thought anymore about it until I received a bill for electrical service from my apartment management office. After review, I found that bill still showed old service location. Called customer service and they verified that they had not changed my service location but verified that they had told me the change had been made. I was told the new service location would be made tomorrow and that the payments I had made on service at my old location would be refunded. I asked and was told I would receive email confirmation of the change and the refund by the end of the day. I also requested to speak to a supervisor and was told that one would call me in a few minutes . End of the day came and no email acknowledgment received nor the requested call from a supervisor. Very disappointed in Energy Texas customer service!

Too expensive, Too expensive, Too expensive

Doubled my electric bill in the first month and then again the second month so I switched. Thinking of suing.

I mailed my first payment on the 10th, and it was due on the 17th. On the 18th, I got an email from them saying my payment was late. I checked my bank and my check cleared on the 17th. I contacted them, and they said my payment was late because they didn't process it until the 18th. That is just plain BS, they had to have received my check before the due date in order for it clear. Got my next bill and they had charged me a late fee! This company's game plan is to rip people off.

As stated above i am a disabled combat veteran, who is on a pension and get paid at the first of every month. Energy texas bills on the 28th of every month and charges me a late fee every month. when i called to see if i could change the due date 4 days i was told no, no way, not happening.
when i explained my situation, i was told no again. when i asked if they were ok with continuing to charge me late fees, the answer was yes. this is a greed driven company who is not willing to change a due date , but are very willling to continue to make extra money off of disabled veterans or anyone who is on a pension and gets paid on the 1st of the month. when i asked about breaking the contract of course they want an extra $150 go figure. i have sent emails and no reply. Texas Veterans save your time and money and find a different company to do business with, even if it costs a little more.

I wanted to go with Energy Texas as a result of the poor experience I've had with other utility providers. Energy Texas was completely incompetent. I was unable to transfer my service to them.

If you saving up for points make sure your account stays opened cause if not if you submit your points and close account they won't give you nothing. Sorry company happy to take money and you do what they say to get points and all cause before you get the card you close account they not gonna give you your money

I switched to Energy Texas because of the their solar electricity buy back program. As of 5/1/2023, they changed it from 7.8cents/kwh to 1.6cents/kwh --- literally robbing our solar credit. Totally scam! Phishing with bait!

signed a 36 month solar buy back contract, only for them to switch the buyback from 1:1 to RTW. BTW, did I mention that the announcement of their change was a buried in the form of a general newsletter, so I missed the opportunity to switch to another company without penalty. Really sad that solar customers are being taken advantage of...this is nothing but greedy.

I only went to energy texas due to their buy back program. I was very happy they first few months. Then they changed their solar "program" and this month I sent them over 250kw more than last month, but my credit dropped over 60% from the previous month. Called in to see if they could fix it. Nope. Its a program not the contract that changed. So if I'm unhappy i have to pay $500 to cancel the contract. There's a reason I hadn't heard of this company before. And now I know! Shady company. Do not do business with these smoke and mirrors theives

Don't look. Just run. Fancy website, terrible customer service, one-way communication, won't go the extra step to admit their wrongs. Signed a 3 year fixed solar plan with them earlier this year. What interest me was the fixed buyback plan they offered when having net exports at the end of the year. They changed their energy buyback plan (which in the contract was an option) just over a month ago to a variable market rate. Called them today after I had called weeks ago, left a voicemail, and never got a call back. Had questions over a bill increase. Was informed that they sent out emails over this buyback change. Was informed that I read this email. However after scouring through every folder in my emails...I never received this email. An email that waived an ETF in the event that I wanted to go with another energy provider. Upset that I never received this email, and never received a phone call back in a timely manner that could have opened options to waive this ETF. Unless upper leadership wants to remedy a situation, I'm now stuck with this energy provider for 3 years or pay a hefty ETF fee since I am dissatisfied with their buyback policies/decision changes.

bills were paid on time. followed up with bank to confirm bills were paid and date texas electricity received bills. all was good. Paid each time on the due date of bill. received disconnect notices on a Friday and the notice was written up on the same day as the due date of the bill... which was paid. 1st time did not get disconnected but we got a notice. 2nd time they sent disconnect notice again and disconnect power on Monday. They were paid. I called and they told me can take up to 10 days to process payments. I said to them so if a bill is due on the 11th you really need a payment on the 1st so you will not disconnect us. He said yes. So their billing is false so they can charge you a disconnect fee and a reconnect fee. They received payment on the due date so they should mark as paid. Can't help it if their accounting takes up to 10 business days to process. Not my issue it is theirs. I work from home and power got disconnect on a Monday I had to pay with a credit card so they would turn on the power. They still have not processed the check payment and it has been over 2 weeks. We cancelled with them and moved to another company. They sent us a bill stating we owe them for the disconnect and reconnect bill plus the early disconnection. Not paying for this. They screwed up not us. Would have stayed with them if their billing was done properly. Person I talked to said wire transfers and checks take up to 10 days to process even if was paid on the due date which means they will disconnect you even though they have your payment in hand. Account should be marked paid not how long it takes for them to process payments from banks.

If you have a Solar PV System, stay away. They sold me on a good Solar Buyback plan that paid the same back to me as I paid, minus the Centerpoint charges and their monthly fee, then they changed it after only a few months on their plan. Yes, they gave me 30 days notice to leave the plan without penalty, but that was while I was still on the equal buyback option. After it actually changed and I saw what it did to my bill, I wanted to leave, but it was too late without the penalty. They should have let us see what a bill would look like with the new plan. In one month, when my bill should have been less because I produced more electricity, my bill went up about $66. There are better options and I can't leave without paying a $250 penalty. I lost respect for what I thought was going to be a great company.