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FirstEnergy Solutions was founded in 1997 in Akron, Ohio, and is the competitive subsidiary of FirstEnergy Corp., a Fortune 200 company with long-standing presences in Ohio, Pennsylvania, and New Jersey.

FirstEnergy Corp. is one of the nation's largest investor-owned electric utilities, and the unregulated affiliate of Ohio Edison, Toledo Edison, The Illuminating Company, Penelec, Met-Ed, Penn Power, West Penn Power, Jersey Central Power & Light (JCP&L), Mon Power and Potomac Edison. They supply electricity to millions of customers in Illinois, Maryland, Michigan, New Jersey, Ohio and Pennsylvania, and manage the energy and procurement needs for over 120,000 businesses.


Our Grading of FirstEnergy Solutions

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FirstEnergy Solutions Plan Summary

Total Plans

4

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Customer Reviews of FirstEnergy Solutions

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Most Recent FirstEnergy Solutions Reviews  


Easy and the right price
I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy. LJB from Warren OH

Customer service
The customer service people are very friendly. I've never had a problem with my bill or service. Melody from Akron OH



4-5 Star Reviews: 2 (50%)



Easy and the right price

I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.

LJB from Ohio
February 11th, 2020

Billing & Account Management
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 1 (25%)



To many companys

I don't like all these company's calling me and wanting me to take there electric. As of now I am paying for 3 bills plus Met-Ed. All I want is one company. My bill went from $50.00 to $93.00 , what is going on with this.

Margaret Bierbower from New Oxford, Pennsylvania
February 8th, 2020

Billing & Account Management
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2-3 Star Reviews: 1 (25%)



Poor Initial Hook up. Poor customer service reps.

Bought a boat storage building up by Lake Erie. After initial contact with FirstEnergy it took over a week to get the service turned on from an existing meter. Terrible service. Very poor customer service. This would not happen in southern Ohio.

Fishing Fan from Ohio
January 24th, 2019

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1-2 Star Reviews: 1 (25%)



Poor Initial Hook up. Poor customer service reps.

Bought a boat storage building up by Lake Erie. After initial contact with FirstEnergy it took over a week to get the service turned on from an existing meter. Terrible service. Very poor customer service. This would not happen in southern Ohio.

Fishing Fan from Ohio
January 24th, 2019

Billing & Account Management
Customer Service
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FirstEnergy Solutions News  


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FirstEnergy Solutions FAQs  


What is the cheapest plan that FirstEnergy Solutions has?


The cheapest plan FirstEnergy Solutions has is FES Power Plan 36, with rates starting at 7.39¢. This is a 36 month plan. You can find details for that plan here.

Where can I order FirstEnergy Solutions electricity?


FirstEnergy Solutions has electricity plans in Ohio, and Pennsylvania

Where can I order FirstEnergy Solutions natural gas?


FirstEnergy Solutions does not have any natural gas plans

What do customers think about FirstEnergy Solutions?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average FirstEnergy Solutions customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended FirstEnergy Solutions Plans  


All FirstEnergy Solutions Plans  


Plan Name
Company
/
Rating
Length
Price
FES Power Plan 36
36 months
7.39¢ per kWh

888-996-8328
Price:
7.390 cents per kWh
Term Length:
36 months
Early Termination Fee:
$50.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
FES Power Plan 12
12 months
7.49¢ per kWh

888-996-8328
Price:
7.490 cents per kWh
Term Length:
12 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
FES Power Plan 24
24 months
7.49¢ per kWh

888-996-8328
Price:
7.490 cents per kWh
Term Length:
24 months
Early Termination Fee:
$50.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
FES Power Plan 18
18 months
7.39¢ per kWh

888-996-8328
Price:
7.390 cents per kWh
Term Length:
18 months
Early Termination Fee:
$50.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info