Reviews for Planet Energy

The best review categories for Planet Energy are the order experience, with an average of 1.5 stars, and their plans and pricing, with an average of 1.0 stars.

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Dropped as a customer due to changes in PA regulations?!
I was a Planet Energy (RiteRate) customer since 10-7-21 with a 12 month fixed electricity supply price of 8.29 cents per Kwh. On 6-23-22 I received a letter from PPL dated 6-15-22 stating that my current electric generation supplier would no longer providing me with electricity effective 6-20-22. I called Planet Energy & was told they were dropping customers due to PA regulations! Called the PUC to file complaint since I had a contract!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jennifer from Harrisburg, PA on June 23rd, 2022
Lies and deception
The prices at the beginning of the contract kept creeping up. With 6 months to go on my 6 year contract I was billed $150 for leaving early. I sent the payment to the company address in Miami on the day received. They said they never received it and within a week turned me over to a Bill Collection Agency. (First time in my life and not appreciated)
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Unhappy PA. from Carnegie, PA on March 20th, 2020