Veteran Energy -- Profile Analysis

We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

I was anxious to get my first bill from Veteran Energy because it seems that every electricity provider is somewhat different in how the monthly billing statement is presented. I've found most utility bills to be pretty confusing. It seems there are always at least some surprises in the beginning until you figure out all the line items which comprise your total charges. In other words, it's often hard to fully understand what you signed up for until you've already signed up. Not so with Veteran Energy. I happened to use about 1,100 kilowatt hours during my first month's billing cycle which made me automatically entitled to a generous credit under the plan I had signed up for. There were absolutely NO CATCHES WHATSOEVER. The bill was simple, concise, and honest with no "hidden charges" that I wasn't already expecting.I've already received top-notch customer support from team leader Roberto (ext. 13272) and Lynn (ext. 3276). Roberto originally signed me up after thoughtfully explaining how everything works and Lynn later went over my first bill with me and explained all the different payment options available and helped me set up automatic monthly drafts from my checking account. She even congratulated me on receiving my credit! Lynn and Roberto definitely went over and beyond and I'm already spoiled. I wish more companies had such high-caliber professionals providing customer support. I deeply respect that Veteran Energy makes generous contributions from their own profits to such a large number of wonderful organizations whose sole mission is to help America's veterans. Because my cousin - Kenneth - was killed in Vietnam in the early 1970's, I chose the Veterans of Foreign Wars (VFW) as my charity of choice.I believe one would be hard-pressed to find a better electricity provider than Veteran Energy. **==

I've been with Veteran Energy for about 7 months now and their pricing kills what I was paying before. Everything was so easily automated to set up and bill/draft - I did it all online quickly and didn't have to call anyone. I'll check the emailed invoice each month to make sure there are no red flags or extra charges and so far things have been perfect. Since I have never had an issue with the actual service or billing I haven't had to deal with their customer service so I can't comment on how that is.

Easy to enroll online, payments were easy to make, no issues with set up, billing and cancellation.

In a world where many are quick to complain but less likely to praise, my husband and I humbled but the experience with Veteran Energy. We were dealing with a nightmare of a situation with our previous electricity provider where we were left without power in freezing temps for 24 hours. We were unsure where to turn due to an internal error by the previous company. We were stressed, exhausted and frustrated to say the least. My husband researched and found that Veteran Energy provides a discount to military and veterans. Great bonus first off considering most rates per kWh and hidden fees we were able to find after digging into many of the rate plans found. After contacting them and speaking to Cameron we instantly felt we were in good hands. We had to place a call back at our request and spoke to Marcos and then his supervisor Roberto (for a positive reason). The integrity (yes we are saying this about a utility company), dignity, compassion, patience and dignity shown from start to finish left us truly humbled by our experience. We are truly thankful for the time, attention to detail and quickness of each member of the Veteran Energy team we spoke with. Each one of these representatives from Veteran Energy reminded us of what customer service truly is. They are a great asset to this company and represent the face of the company well. In a world where it seems most companies have forgotten what customer service is it was a breath of fresh air to have this experience with this company.Thank you to each one of you (Cameron, Marcos & Roberto) for the outstanding customer service we received and for making this such a personable experience! Thank you for restoring the trust and faith we had lost! We are so glad to be a new Veteran Energy customer!

I like Veterans Energy much more than TXU or Reliant. Unfortunately I may have to leave Veterans Energy.I am currently seeking proposals for installation of solar panels that will provide enough Kwh to meet my current average monthly consumption on an annual basis. The keyword being average, meaning that there would be months that I may consume more Kwh, and some months that I would consume less.I was greatly disappointed to learn that Veterans Energy does not provide an energy buy-back or a refund Kwh billing credit for (unused) energy created by solar systems that feeds back into the grid. This is also as much surprising as disappointing because Texas is a solar friendly state and most other electric providers do offer some type of program many of them dollar-for-dollar offsets.I doubt that they could get a program up and running before I proceed with my installation plans (within the next couple of months). That will leave me with a regretful decision of having to ultimately cancel service upon completion of the solar system installation, paying a cancellation fee, and having to seek a provider that does offer a compensation program. But most regretfully I will no longer be their customer and a part of helping veterans.If anyone from Veterans Energy is reading this, please let me know if you can do something. Veterans Energy a great company and I would really prefer to stay with you.

I just renewed my service contract with Veteran Energy. I shopped around a bit but didn't really want to leave Veteran as they have been excellent from the time I signed up a couple of years ago. Today I spoke with Dustin in Customer Care and he helped me come up with the best renewal plan considering the history of my usage. He was excellent!
I've had zero complaints about the company and can't really understand ratings less than (near-) perfect. I love their weekly usage emails. It allows me to see graphically what my usage habits are and make adjustments if I need to. I also like the fact that they give back to Veterans groups. Very satisfied!

...and it shows in the customer service. I just got off the phone with Diamond, who helped me choose and sign up for a new plan. Engaging young man, courteous, very knowledgeable. The weekly emails with my usage is excellent and a nice touch for customers. I've never had a delivery problem with my electricity, nor any billing conflicts. A far more customer-friendly than the company I used before. I highly recommend Veterans Energy.

Veterans Energy has been so good to me. Great rates and even better customer service. Need an extension? Dont worry! As long as you keep your promises you can get them. No other light company has ever been as kind. Charlie and co yall are the best!!

I've had nothing but pleasant experiences with their services. Prices are cheaper than most out there! Great customer service

Every time that i have a questions regarding my invoice or new plans, their customer service has been there for all my questions

I made this choice primarily on the idea that they give a little bit back. I have had nothing but great online and phone support the 3 or 4 times I have needed them. Rate wise they are on par & best of all, I got to choose this provider

You can't beat the great customer service and outstanding price plans. They are by far the best energy provider I've ever had...which covers over 40 years.

I have had an amazing experience with this company for nearly 8 years.

always available for questions and they work with you to resolve issues

They are very kind and always send an early notice. Thanks.

This is a great company.

I ended up as a Veteran Energy customer by default. I had signed on with Infinite Energy in October with a 10 month introductory rate plan. A few months later I was notified that Infinite had sold/moved its Texas accounts to Veterans Energy and existing contracts would be honored by VE. Once that took place I was welcomed as a new customer and I set up my online account. I use the website to check invoices and pay. Once a week I get a weekly usage report to help me manage my usage. On occasion I have received offers to purchase related energy products at discount prices, eg. smart thermostat. My contract is due to expire July 14 and a week ago I received an email offering me a new contract at a reasonable rate. After shopping around I decided to accept the dated offer. One issue that I did encounter was trying to look at other plans that VE was offering as a continuing customer. I could not find plans offered by logging into my account. If the plans are accessible there I could not find where they are hidden. The main VE website offers plans to new customers only. I am still interested in looking at an 18 or 24 month contract. I tried to call in today, Sunday June 6 only to learn that the office is closed today although the website indicated it was open from 6/5 on Saturday and Sunday.

We have had a positive experience with Veteran Energy, and no surprises on our electric bills. This is important to me since our home is total electric. Veteran Energy also has very good customer service.

I really thought I would be at a loss as to if and when I would be able to renew my services. After I reached a service Rep. he walked me through the process and Man it actually seemed Too Easy! He assured me that the plan I was offered was ideal for me and I felt his service was above and beyond his job. So here We are with everything taken care of and best of all No Service Interruption! Thank you hard working people for service I appreciated both your time and efforts to make this a pleasant experience.

Reliable, helpful & understanding.
I haven't been disappointed yet.

I was unhappy with my former experience with Veteran Energy but my latest experience is much, much better.

No surprises, good customer service, very competitive rates, no regrets.

Im extremely satisfied with Veterans Energy low rates!

I am totally satisfied with Veterans billing service. Always know how I am consuming. Good competitive price.

Easy to keep up with usage, payment option is easy

Competitive prices. Each week they show my usage and compare to the previous week.

Have had a good experience with veterans energy

I've a good experience with this company, highly recommended

I was with Infinite Energy when Veteran Energy bought the company. I was able to keep the same plan, and I have not encountered any problems!

Have been with Veterans Electric since moving to Texas almost 7 years ago. It was recommended to me by another veteran. Like the fact that it is just for veterans and owned by veterans or was. The rate a very good and electrical issues outages etc. are taken care of quickly, whenever possible, weather, circumstances allowing.

Very good experience. No problems. Did not get a quote for a promotional or specials so I don't know if the price is the same or better.

The change in my electric company was easy as I have no other choice in my area.

Very courteous, professional and friendly staff. Easy ordering. Very low rate. No power issues so far. Everything has been great.

Weve been with Veterans Energy for a long while. No problems. Very satisfied with their service. I recommend this company.

Prices, service .are the best

I've ALWAYS HAD GREAT SERVICE

Ease of doing business.

First call,3 years ago, talked to fellow Veteran. In for the Duration. No prob yet.

Good

Customer satisfaction. No problems, good service, still the best price.

Only had for a couple of months. No snags yet. Like getting my weekly usage report.

Absolutely no issues with this group.

I have had a great experience with Veteran Energy for over three years now.

Veteran Energy has delivered! They offer the best energy plans and customers will greatly benefit from their various plans.

I went from Veterans energy to the TXU for their free nights plan thinking it would save some money. Well my bill increased over double the price per month as soon as I was able to switch back I did.

ALL THINGS SEEM TO BE GOOD WITH VETERAN ENERGY EXCEPT THERE WAY OF BILLING, THEY TOOK OVER ANOTHER ELECTRIC COMPANY WE WERE USING LAST FALL AND WE HAVE BEEN WITH THEM 6 MONTHS AND THE DUE DATE HAS BEEN A DIFFERENT DAY EVERY TIME SO IT IS HARD TO MAKE YOUR BUDGET WORK WHEN DUE DATES ARE DIFFERENT EACH MONTH.
OTHER THAN THAT ALL SEEMS TO BE GOOD.

Have had Vet Energy for 3 years on a fixed rate. Pretty happy for the most part especially knowing they donate $$ to charities. Got thrown a "bone" fixed rate being my plan expires in a couple months. I found "several" other companies that have a much lower rate however, I decided to give them one more year. I'll reevaluate then a switch if they aren't more competitive.

The pricing and service was not bad but their customer service and sales team ended up cheating me by falsely signing me up renewing my contract and then later billing me for breaking of the contract. After 12 months my service was up; I received a sales call and I told them over the phone NO I did not want to renew the contract as I was in the process of moving overseas. Naturally I called to disconnect and I paid the final bill. I left overseas and did not give them a forwarding address because I was done with them. A year later I return to US and go to purchase a Home when all of a sudden I see my credit rating has negative hits on it from Veteran's Energy. They opened up 3 lines each for $348 which took my credit rating down over 150 points. I called and they told me that I had early termination fee which they charged because I renewed the contract and then canceled that same month. I told them I did not renew and then they said they outsource their sales team and cannot verify. They admitted that I was never late on payment nor delinquent on actual services just on the early cancellation fee plus late fees on top of that.

I got an email requesting that I renew my contract, which doesn't expire until Aug 2021 (It's June 2021 today). It said I had until July 3rd or 4th to lock it down. I clicked on the company name just to view my account. Two things: I could not see exactly when my stupid contract ended, so I ended up logging out. I sure as heck didn't renew my contract. I get an email from them within an hour of logging off congratulating me on my new contract, which I did not renew. It's impossible to see my current contract on their site. I've gone to every possible place possible.

I liked Veteran Energy when it was owned and operated by Veterans. It was personable and they knew your name. Success happens and they were purchased by a bigger group, but kept the name.
You could call and speak with someone who understood. The mailings or updates were thankful you were a veteran and more personal touches.
When the original company was bought out you were not really informed about it, then your billing date changed to the first of the month. If you were one second of one day after the first of the month you got letters immediately about cancellation notices just because you may have paid your bill previously on the 4th, 5th, of the month etc.
I was never overdue on my bills but they sure made it seem like I was a criminal and another number in the system.
Recently for renewal they want to charge you a fee for using less energy? Really? On a 1000kw plan: If you used less than 1000kw of energy you got a bill for $9.95 additional fee. Wow. So you might as well quit hitting 850Kw and tell the kids to "leave the lights on" so you can hit 1000kw's and avoid paying an extra $9.95 per month.
Once again - I liked it when it was more personable, they did not turn into "cancellation notice" overlords, and the customer service was more welcoming and appreciated the value of you as a customer, veteran, long time subscriber.
Their rates are average with others - so the options are up to you. They are no longer a "Veteran" energy company I feel, but a company with "Veteran" in the name and a few donations to charities.

Their service is basically non-existent. Their website is a JOKE nor does it follow standard industry practices (which is why it sucks so bad). I've never dealt with such a poor company nor will I again as soon as I arrange my switch.

During the peak of summer Veteran Energy more than DOUBLED MY RATE without making me aware, resulting in a one month electricity bill for my single family home of $795! When I called to try and correct the matter they went into a sales pitch for new plans and services but were unwilling to correct the price gouging of the previous month. Their explanation was that is was within their legal right to do so and is all they could do was sign me up for a new plan going forward.
They use their "Veteran" angle to make you believe they care about their customers but it is clear they do not.

Don't be fooled by their quoted rates, very deceiving. My energy cost shot up from the time I signed up with them, even though their quoted rates was lower then what I currently had at that time. Their funny pricing allows them to make it difficult for the consumer to figure out what price they will actually be paying. Toward the end of my service my rate went up from about 7 cent per kw to almost 16 cent per kw, when most other suppliers were offing 5 - 9 cent per kw. Don't be fooled by the name and defiantly don't be fooled by the quoted energy rate. I've been monitoring energy rates for a long time now and this company has been the most deceptive in their slick pricing as any.

Veteran Energy is terribly dishonest. My consumption for the month of September was extremely low 107 Kwh (I'm a student & only come home to sleep. I don't cook or watch tv, AC is always off).

My bill? $63.3. Yes, $63.63 for 107 kwh! (I have proof)

When I contacted them, they said my bill should be about $12 but I had the wrong plan. They "offered" to reduce the bill to $43.63 if I called to switch plans. I got two calls from them and was given two options, pay $150 to switch plans or else pay $60+ every month for a year.

Just left Veteran Energy today (at $150 cancellation fee).

Do yourself a favor, stay away!

Like many of you I was with Veteran Energy for over 3 years and was very happy with them until they bait and switched my renewals more than tripled my bills, don't be fooled by these crooks. Only thing I see is they rip veterans off! There name is just a ploy to trick veterans into higher contracts. They say they are not doing this, then why are so many vets complaining about it.enjoy it while you can but they will get you!

Sneaky sneaky sales people. Never again will I use them. Funny how the 5 stat post all sound similar. More commercial then actually reviews.

I did the online thing, and was told that I needed a $250 down payment. So I called, I had decent credit and spoke with one of their reps. I told them that I was a veteran, and I asked them if there was anything I could do about the down payment, I was shoved off on another couple of energy providers, both with no down but really high rates per kilowatt. So I wrote to the company. I did inform them that I would be leaving a very negative review, because as a veteran, I thought there would be something in it positive for veterans, and there was nothing in it. I found out that :The deposit is refundableThe deposit is dropped to $150 for veterans12 months of good payments with a prior electricity provider will cancel out the deposit.NONE of those options were offered NONE, nothing. So After shopping around, I resigned with TXU, at least, the devil you know.

I terminated my service with Veteran 10 days before my policy ended (well within the required 14 day window) but they billed me$150 for early termination. They are liars or stupid, I am not sure which, however Hades will freeze over before they get the $150 ransom or extortion money from me

Why did they transfer from infinite? What a real big headache. HERE TAKE MY MONEY I DONT WANT TO CLICK 100 LINKS and call people to get my account set up. Really annoying and not smooth transition what so ever.

WORST customer service ever. I was with Infinite Energy and they bought out Infinite Energy. Unfortunately, I was unaware since I had moved out of the home I had my service at. I called on 11/24 to cancel service with Infinite Energy (which I was still being billed for and there is nothing on my account that mentions "hey by the way you are moving to Veteran") and they cancelled my service without every mentioning that that same day Veterans was also taking over my account. So the communications between the two companies was lacking and the fact that they purchased a company and can't get their communication in line shows very limited organizational skills. Also, the take over plan was pathetic. Really, missed the mark on communication. I can't get over that part. Worst communication plan. Seriously, who sends one letter and that is all? WORST. Anyways, unbeknownst to me, while I was no longer with Infinite and paid my final bill, Veteran was charging me. Luckily the person who purchased my home started up service a week later but Veteran Energy will not waive the $27. I know it is just $27 but the fact that I had no idea they took over my account and I was being charged for energy I was not using shows their lack of customer service. When I called to work with them they would just put me on hold infinitely which would lead to me hanging up. They really do a disservice to the Veteran name. I will never use them and I will make sure to tell all my friends and family looking for energy that they should not be used. And all of this over $27. If they just would have been kind and worked with me, maybe I would have a better review but they are the LITERAL WORST!

Horrible service. Originally had autopay set up with infinite energy so I wouldn't have to think about it. Next thing I know I'm getting a late payment notice from veteran energy (thinking who is veteran energy). Try to sign up on their janky website to check it out but have to wait for a confirmation email. Never receive any of the emails. Next email I get is a disconnection notice. Try to sign up online again and get no confirmation email, the automated payment system over the phone isn't working, and no one is picking up the phone. I will be switching services whenever possible.

never knew that Value Based Brands bought out Veteran Energy US and changed the name to *USA. Have received no mail from them until today when I was told I was being disconnected due to no payment. Post office returned my payment to the old company today, as well.

Rates more than doubled. I received no disclosures, no privacy notices, nothing from the new Veteran Energy USA/Value Brands.

totally scamming

I'll add my experience to the other reviews on here. Infinite sold my account to Veterans. I went along with it. The first bill came and was the highest I have had in years. I paid the bill planning to change plans soon. The bank shows my payment was delivered to the PO Box 01/22. 01/26 I get a disconnect notice. Called and sat on hold for 20 minutes. When someone answered she said they had no record of my payment and advised me to sign up for auto pay or call my bank to see what happened to the payment. Pretty sure they are just behind on posting payments. Biggest frustration is that I asked about changing plans and she said I am under contract for two more months, but I know I didn't sign anything agreeing to that. Guess I'll wait the two months and run from this company.

Pathetic customer service. On hold for an hour and a half. That long to confirm to me whether my payment is received. I have informed them that I have the bank confirmation. She went ostensibly to check with the supervisor why it isn't showing in their records. I informed them that money from my bank account has been debited today. Should i check by evening when account reconciliation is done. I even offered to pay again by credit card. But she just hasn't returned. In a fake soft gentle voice she asked me to wait for two minutes ('okay', she said). Hasn't returned to the call. Even as I type this - 1 hour 32 minutes have lapsed since my call to them. Have posted screen shots of long wait on instagram. But they must be really shameless. My account moved to them from Infinite Energy. I don't want to be slapped with a fee for late payment despite my on-time payment with due date today. Their invouce came in late, even so my payment has been received on time. But their automated 'system' does not reflect it. And this customer service lady hasn't returned to my call. If you had a field where i could upload a screenshot photo would have done so. You can check on Instagram. #VeteranEnergy. Please steer clear of these guys if you can help it.

Not even sure there are veterans running it anymore. Got a disconnect notice after being 1 day late. I will not be renewing with them. Hope their company goes under. I will never do business with them again and I will never recommend them. In fact it will be the reverse, I will do everything i can to warn people away from them

I was auto switched from Infinite Energy to Veteran Energy without my consent. It wouldnt be a problem if I could actually sign up for an account on their shit website or pay the bill without having to sign in. Even their IVR (payment via phone) does not work. No company should be able to operate like this in this day and age like this. Im sick of deregulation in Texas. They're all terrible.

We moved into a duplex in October 2017 and signed up with Veteran Energy. Everything was going smoothly. We paid our bills early and over the amount due so there was a small credit on the account every month. We received a letter from Veteran Energy stating a new energy provider had purchased the company but that we didnt need to do anything different (we could still make payments through their portal, they would still provide energy to us, etc). We called Veteran Energy, and the representative confirmed to us that everything was fine, the new company would honor the existing rate and contract, and that we could still make payments through them. I made sure the contact information was up to date and everything. Fast forward to today. I open the app and see theyve refunded us the most recent payment. The representative I spoke to said they were cutting a check for the most recent payment to refund us. They had also made two transactions with the original deposit we paid to them. The representative said it had been transferred to the new company (keep in mind, they said nothing was going to change and that they would continue to service the account). I called the new company, now called Veteran Energy USA, and was on hold for 12+ minutes before the line went dead. I called back, and the same thing happened. I tried to sign up for the online account but kept getting a message that the account and email we were using for Veteran Energy werent valid. I tried to sign my fianc up for the online account, but it said we have to wait 24 hours for a confirmation email. My fianc got home, and when I explained what had happened, he told me to call them. While I was on hold, he found a disconnection notice in his email. Weve never made a late payment or skipped paying the bill! The woman on the phone was very nonchalant about all of this and didnt care to get a supervisor. Planning to speak with them tomorrow to request a refund of my deposit so I can go to a reputable energy company. Dont sign up with them!

Title says it all. No comm received from transition. Account no longer exists. Autopay gone. Disconnect notice received. NO ONE ANSWERS THEIR LINE. EVER. Sit on hold for 11 minutes then - silence...nothing follows. 20 calls over the past two days.

Was switched over from Infinite Energy. Have been trying to register but no e-mails have been received other than the one after payment was due saying Disconnect Notice! Really??? And on top of that potential need for deposit! Calling in only puts me on hold for about 12 minutes before the calls drop off line. Apparently a new company bought out the old Veteran Energy and is now operating under the same name. This new company has absolutely nothing to do with Veterans! Need to get off this breached contract and find a new provider!

I was with Veteran Energy for years and recently it seems like the company was bought out. I am having so much trouble just registering my account. I get email confirmation with no link to actually confirm the account and the phone reps are of no help and clearly foreign which sucks for American jobs for a company that is supposed to help American vets. I highly don't recommend this company and will be changing as soon as possible!

When this company changed hands, it got worse. I paid my bill 10 days before the billing date. Two weeks later I get a late notice. I checked my bank and the check cleared. When I called Veterans they gave me the run around about billing. Tiffany said they would mail a check, that hasn't happened. I went online and paid the balance again by credit card. DO NOT SIGN UP WITH THIS COMPANY. RATES ARE WORTHLESS IF YOU GET DOUBLE BILLED.

I'm forced to be a Veteran's Energy customer until the end of my contract because they acquired my former energy company. This company pads cost, their email domain is not registered so they are reported to my spam box in my email, their website uses very simple technology that screams that it could be easily hacked, their customer service reps are not friendly, and my billing is twice as much than with my former energy company.

Very long wait call time. Stayed on the line for hours.

Hope everyone who is using this service never has any problem, if not, good luck with their customer service department and their solution!

Got hung up on 21 times and noone willing to resolve issues. Can't even speak to a customer service manager. Hold times are like 2hrs plus. Still waiting for a manager to call me

I have used Veteran Energy for two years & never had any issues. Now, they've been bought out by a company whose website doesn't even function enough to let me use their payment portal. I was on autopay & never had an issue, but now I've received a disconnection notice because the company couldn't be bothered to tell me that autopay is no longer an option. They're trying to charge me $19.95 for a DNP notice fee. I paid by bill of $29.95 to them a couple of weeks ago, but they never credited my account so I don't have a clue where that money went. They're customer service takes an hour to get on the phone, then fails to resolve anything. I am exhausted from dealing with all these issues & cannot wait for my contract to end.

I never had a single issue with Veteran Energy for the 5+ years we were with them, until they switched hands to what can best be described as a joke of a company being run out of someones basement. I, too, was told that they were being bought out but that nothing would change. Except, apparently, everything. Like the billing PO Box, my account number, the fact they no longer accept electronic payment through my bank, their customer service, and their now janky website.

I didnt have a problem until January when I received notice I hadnt paid the bill that cleared my account two weeks prior. The email was so poorly written, that I thought it was a scam letter. I refused to click the link for fear of being hacked and thats when I found out EVERYTHING was different. Their customer service is a joke, and I get the impression they cant have more than a couple customer service people. Ive spoken to the same person EVERY. SINGLE. TIME. And yes, 12 minutes seems to be the max hold time before being dropped. My bank mailed my February payment, and it was set to be received many days before it was due. We then had the polar vortex blow through Texas so understandably my check hadnt cleared. But that didnt stop a company that is supposed to support veterans, in the midst of an energy crisis, unable to check their own mail...from sending me a disconnect notice. Calling is a joke. When I finally reached her she transferred me to some foreign call center...this was an absolute lesson in futility. I called her again, but wasnt able to reach her again until the evening. In the meantime, I received a retraction to my disconnect notice. I wanted to know where in the world my payment was. She said there was no record of it anywhere in their system, and to try back later that week. It cleared my account that night. Yet, she had no clue it was even received. This month I didnt even receive a bill until this morning, March 9th. They seem to come later and later every month. Being concerned about the lack of a bill, I had logged into my account yesterday, to find they had posted it...so I paid it online immediately. I still received a bill today pressuring me to give them my credit card so they can put my account on autopay. The way they run this company is so unprofessional and so lacking in structure, the last thing I would do is give them access to my credit card. Im stuck for another year, but as soon as Im able to Ill be switching companies. What a shame to see a decent company destroyed in a matter of months.

Double billed

Veteran Energy USA is owned by "Value Brands", sounds like walmart, but walmart is better... since being illegally switched with out warning, or my knowledge, they've harassed me, shut my power off because I was paying the old company (Veteran's Energy US, not USA.. see what they did?). They've confirmed my account is now closed and in good standing, 3 times, but keep coming back and demanding more $ that they say I still owe for back payments, even before they illegally switched my account, and for a bill incurred AFTER I switched to a new reputable company.

This company does not care about customers or veterans, it's a shell company to scam you.

I was with Informant Energy and they sold my contract to Veterans. Well my price per kilowatt went up 3 cents then tried to make payment arrangements during the freeze in Texas and they did not make them the agent whom I could barely understand said he put it on my account then I got a disconnect notice so had to borrow money to pay 2 months in full. Can not wait until my contract is up. Very dissatisfied!!?

I was with Informant Energy and they sold my contract to Veterans. Well my price per kilowatt went up 3 cents then tried to make payment arrangements during the freeze in Texas and they did not make them the agent whom I could barely understand said he put it on my account then I got a disconnect notice so had to borrow money to pay 2 months in full. Can not wait until my contract is up. Very dissatisfied!!?

I have been with Veteran Energy for 3 years until they switched to a new company and/or were bought by someone else. I have called every month WITH PROBLEMS regarding my bill since January when the new company took over with no help. I NEVER needed to call for the previous owner. This month the problem is: It is clearly on my bill a credit due but I was told to pay the full amount (which I did) and the next month statement will display my credit. Now my next bill does not show the credit and it is as simple as a -+ cancel each other out and they do not get it ALTHOUGH it says it on my bill the credit I was due.

We have had Veteran Energy for years now. We renewed a contract called the Nest last year. We were supposed to receive a Nest Thermostat as part of the promotion. It never came. We have called many times. They said the promotion is over and they are sorry. They said they are giving some away and we can enter to win. Absolutely unacceptable!! Who does business this way? They have done nothing to make ot right. We have done everything on our end of the agreement but they have failed to fulfill their end. Shame on them!

My service was transferred from Infinite Energy to Veterans. I never received a notice of transfer, my first communication was a disconnection notice and a late fee. I called and made a payment and requested to speak to someone to remove the late fee..... no one ever called back.
When the transfer took place they changed my billing cycle. I called to clarify how they were billing and the rep stated she could not answer that question....... I asked to speak to a manager she stated that she could offer a callback from a manager...... no one ever called back.
I tried again in Feb to understand how they were billing because it seemed I had a bill every 2 weeks from them. Again, rep could not explain their billing cycle and why my dates for billing from the previous month was significantly different.....I asked to speak to a manager....... she stated a manager was not available and they would call me back. No one called me back. I moved my service in February, I received a bill from Veterans for $150 for an early termination fee. I called to dispute the early termination fee, the rep was unable to assist and guess what......she stated she would have someone to call me back within 24-48 hours......the service is absolutely deplorable!!

My energy provider sold out to Veteran Energy. I got a disconnect notice from Veteran Energy with no idea they were the new provider. I had locked into a 3 year plan with Infinite Energy for a flat rate of $63.74 per month. Once Veteran's took over I got extra charges every month for going over the 1000Kwh plan. In my small apartment I never went over with Infinite Energy even in the summer months. Veteran Energy takes over in January when we seldom used the AC and never used the furnace and all the sudden I am supposedly using over 1000 Kwh. We contracted to buy a house with a closing date of March 1st I called on Feb. 27th to transfer service and was told they couldn't do that due to they didn't provide power to that subdivision, only 7 miles away. It seemed they just wanted out of the low rate I locked into a few years earlier. I told them I was closing on the my new home on March 1st and if they couldn't transfer service to disconnect service to my current address on March 8. I found a different provider to start service on my new home on March 1st and we moved to the new house on March 6th. After moving I was thinking Veteran Energy disconnected my service on March 8 the last day of the cycle. They did not disconnect my service. We kept the keys on the apartment until March 27, We turned in the keys that day because the lease wasn't up until the 28th. The apartment management after recieving keys change the power into their name on Monday the 29th. I got a bill forwarded to my new address for power from 3/9 to 4/9. So, I called Veterans to explain I had service canceled on 3/8. The representative was nice and said she would have a supervisor call me. I got a call from a young arrogant man who said he had reviewed the call from 2/27 and I had said I wanted power turned off on 3/8 but it wasn't clear that I actually wanted it turned off. He said I said I would call back. What I said was turn if off on 3/8 and if before then if I changed my mind on the date I would call back. But, that wasn't the way they heard it. I said alright I will pay the last bill but quit billing me. The supervisor said no, you will get another bill now because your cancelation date is today. I hung up. The next day I got an email saying my bill was now over a $370 due to early cancelation fees. I called back and got hold of a nice lady named Lisa and she looked into the situation and put in a work order to cancel the early termination fee since they said they couldn't transfer my service. I reminded her the power for the apartment was change to the apartment management company on 3/29 and didn't want to see another bill for that address. She said I wouldn't. I am hoping that is the case. Long story short, I don't advise using this company. They were over charging me for the few months I had them. I tried to follow up with Centerpoint about my actual power usage in the three months I was with Veteran Energy and they said they could tell me but I needed the meter number. I looked on the side of the apartment build where there was 30 meter and there was not indication which meter belonged to the units. I even ran into a Centerpoint Tech on site at the apartment complex before I moved out and asked him if he could tell which meter went to each apartment unit he said he had no way of telling. So, I couldn't verify my actual energy consumption. Good Riddance I don't have to use Veteran Energy.

I was with Infinite Energy happily for many years. I had no idea Veterans Energy took over my account. Unknown to me they didn't keep up with my autopay. Any other company (mortgage, auto loans) when my loan is switched I haven't had to re set-up this information. They sent notices showing my monthly usage and bill but no indication that my bill wasn't being paid. I now have $$$ in late fees and penalties. Very dishonest. My monthly bill has went up considerably. What I've previously paid in my highest usage month is now what I'm having to pay for my lowest usage months. Not believable since we put our home on Eco-mode in March and we were gone for 2 weeks during that month!!

Like everyone else here, I was ripped off by veteran energy! I used to pay $75 for my energy bill every month than Infinite energy sold my contract to veteran energy and my bill kept increasing for the next three months to $200 then $250 then to $270 and I called them saying I have never used this much energy ever in a 900sq ft apartment. It wasn't even possible for me to use that much energy especially in the mild Dallas winter weather. I went from using less than 800kWh each month to 2000kWh each month. I MEAN COME ON!! How is that even possible?!??! DO NOT USE THIS COMPANY!!! Their customer service sucks and basically told me that if nothing is wrong with the meter than it is my fault. I read other reviews and this same SCAM is happening to everyone. On top of this, they told me they were going to cancel my plan when I moved out and they never did. So now I have to beg for money back that they stole from me. The worst experience ever and they have stolen hundreds from me now with no hope of me getting it back.

This service does not even deserve 0 star. My contract with them was supposed to end on 04/29/2021 and I called then in the first/second week of April to confirm that my contract is not getting renewed after that date as my lease was getting over. The representative told me that I'm good to go and the service will be stopped on 4/29/2021. Later I get a bill for the month of May 2021. When I call the customer service, they tell me that the account is still open. The entire process of handling this issue with them is so frustrating and they are not at all helpful.

After billing issues, multiple issues with their website where I couldn't pay or get into my account, and rude customer service. I am happy to sayI left them.

They simply cheating the customer by taking reading for long days alternatively.. 29 days sometime 33 days other time.

Prices are okay, I was brought over as a customer of a company they acquired and its been down hill since. Customer service is so, impressively bad I don't even know where to begin. Beyond terrible. I was going to renew my plan with them for 12 more months because (as I said above) the rate was okay. I was told they had no one available to assist me for 48 hours and they would call me back. Okay, call me... They never did. Wow, what a shame they do business under the name Veteran. As a Veteran, I don't treat people this way especially my customers.

I would never recommend this company. Worse customer service and the most ridiculous way of doing business. If you have a hardship don't try to get a extension without having to pay for it. I had infinite before it was sold to veterans enery. Infinite was amazing and amazing customer service. I switched my light company after 3 months with veterans. I would not recommend this company to anyone.

I was with infinite energy until the company was bought by Veteran, nightmare, long term contract and prices went up and bad customer service, RUNNNNNN