The best review categories for Cirro Energy are their customer service, rated at 2.2 out of 5, and their billing & account management system, rated at 2.2 of 5.
  — Tired Of Tone-Deaf Companies
Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure
  Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy,... 

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Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure

 
Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts.
On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved.
Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract!
Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms!
I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer!
And still the Texas PUC closed it out!
Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself.
So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers? 
Cirro Energy responds October 29th, 2018:
Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1701 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?


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  — CirroNoMore
I paid way to much for my electricity with Cirro
 When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges... 

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I paid way to much for my electricity with Cirro

 When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill. 
Cirro Energy responds October 19th, 2018:
Customer satisfaction is very important to us. We apologize for your billing issues. We would love to speak with you to see if there's anything we can do to resolve this problem for you. Please email feedback@cirroenergy.com with your account #, REF# 1700, and contact information so we may look into this further.


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  — Consider This 75
Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout
 Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy and both companies stated they would honor all rema... 

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Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout

 Nature of complaint: Contract Issues
Problem description:
Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st.
It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors.
Desired Outcome:
Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise).
They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!! 
Cirro Energy responds September 28th, 2018:
Your business is important to us, and we would greatly appreciate the opportunity to look into this issue. Please give us a call at 1-800-692-4776 to speak with one of our customer service representatives or email us your name/address/account number and this issue to service@cirroenergy.com so we may locate the account and further investigate. Thanks!


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Customer Review Summary

5 Star Reviews
 
8%
4 Star Reviews
 
13%
3 Star Reviews
 
6%
2 Star Reviews
 
12%
1 Star Reviews
 
61%
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  — True Texas Woman From The Beach Area.
They purchased my account from another company..been with them for the last 3 years
 My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...bu... 

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They purchased my account from another company..been with them for the last 3 years

 My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all. 

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36 Month Home Power Plan


7.49¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.49¢
Rate @ 1,000 kWh :  7.49¢
Rate @ 500 kWh :  7.49¢




  — Dkc
ordering experience was a nightmare

 It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner a... 

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ordering experience was a nightmare

 It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message. 

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Cirro Energy

Our analysis of Cirro Energy

Cirro Energy provides energy to over 150000 customers in Texas, and has expanded to offer electricity plans in New York and Pennsylvania.

  — Duane
Cirro
 I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost fr... 

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Cirro

 I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider. 

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LifeEnergy 24


7.19¢
per kWh
24
month term
more info

LifeEnergy 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $149
Monthly Recurring Charge :  $9.99

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.19¢
Rate @ 1,000 kWh :  7.19¢
Rate @ 500 kWh :  7.19¢




Pennsylvania Energy Ratings

score for Cirro Energy:


( 2.8 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — David In The Fort
Terrible customer service and scam with all their extra charges
 Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility... 

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Terrible customer service and scam with all their extra charges

 Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility Commission as they had my monthly bills and payments all messed up and just kept piling on extra charges thinking I owed them money. Their customer service is pitiful and treat you like "money payment" and could care less about a customer. Only reason I have renewed is their rates but you have to call in for best renewal rates. 

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Cirro Energy sells energy in:

  — Heather
What a joke
 We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anythin... 

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What a joke

 We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??????? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now???? Him - There's nothing I can do.

By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract. 
Cirro Energy responds October 29th, 2018:
Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1503-2 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?


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  — David
They sell you a fantastic plan and as soon as you get on it they change it!
 Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They... 

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They sell you a fantastic plan and as soon as you get on it they change it!

 Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They lie and tell you anything to sigh you up and then switch and bait you.  

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  — Krysten P.
Poor billing and customer service practices
 Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and repre... 

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Poor billing and customer service practices

 Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and representative stated power had been shut off due to non-payment. When we explained that we had paid, even showing proof that the money had come out of our account, customer service still stated they did not see a payment. We received no notice ahead of time of delinquincy (which we weren't) and no notice of warning of shut off). We paid the bill a SECOND time while on the phone, via debit card, and they sent a work order to Centerpoint to turn the power back on. However, because it was after 6 pm (or 5:30, depending on who you asked) there was no guarantee that the power would be back on that evening. Multiple different customer service agents told us multiple things about whether the work order was priority or not, whether Centerpoint had 2 hours or 24 hours to turn power back on, etc. They could not even tell whether Centerpoint had received the work order (Centerpoint stated for the entire evening that it was not received). The lack of communication between the two companies, and the disparate information coming from alll of the agents, was astounding and disappointing, and we will be looking for another power company as soon as possible. 

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  — Tg
Do Not Use Cirro
 I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask q... 

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Do Not Use Cirro

 I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask questions. I was going to sign up for web exclusive. The rep said she could do it for me so I did. (Don't believe them because they will mess you up.) I thought everything was set up for March 13. On March 12th I found out that my contract was cancelled. I called and spoke to someone. I was having a bad day. The rep said a mistake was made and it was cancelled because the utilities commission thought there were 3 TXU accounts. So I asked about signing on line to get the Web exclusive. I wanted the $50 credit for the first bill. As the guy was talking he gave me a different plan and I wasn't paying attention. I received an email that stated I had the web exclusive plan. To make a long story short, I was signed up to a different plan. Part of it is my fault for not paying attention but I got the email that said it was the web exclusive. When I spoke to Cirro about it, the supervisor didn't want my email. He said the voice conversation said I agreed to the smart secure 12 plan not the web exclusive. (I think he didn't allow me to hear the whole thing because I know I mentioned the $50 credit.) You would think because of the misunderstanding, I would be given some kind of discount. Now no discount and a higher KWh. I should have stayed with Ambit. I(Since I see the low reviews for Cirro, I am going to drop them when contract is up.) 

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  — Unhappy Customer
Use your power to choose!!
 website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time. I've been with them for years but... 

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Use your power to choose!!

 website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time.
I've been with them for years but it's all about making money, not service. From now on I will choose a provide who values SERVICE...isn't that really all they have to sell? They don't produce power, they don't own the distribution lines...it's ONLY service...choose wisely! After having my electricity turned off due to the website not working and then getting a busy signal when I called the 800 line (after being disconnected) I'm moving on. 

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NextEra Saver 6


6.89¢
per kWh
6
month term
more info

NextEra Saver 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10x months remaining
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement
Environmental Disclosure Label

Pricing
Rate @ 2,000 kWh :  6.89¢
Rate @ 1,000 kWh :  6.89¢
Rate @ 500 kWh :  6.89¢




  — JB
Cirro Jacking Up Prices

 After paying 7.4 cents for the last two years, Cirro raised my billing by 2.5 cents per kw! That's a $90 upcharge for the bill. No notification, perio... 

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Cirro Jacking Up Prices

 After paying 7.4 cents for the last two years, Cirro raised my billing by 2.5 cents per kw! That's a $90 upcharge for the bill. No notification, period. And then while checking out my billing online, I see that they have jacked it up another penny per kw again for the next bill.That's a $115 upcharge from my previous rate. THIS IS OUTRAGEOUS!. 

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  — MD
Don't use Cirro Energy
 I have been a wonderful customer for over 2 years. But if you need any plan shorter than 12 months you are majorly screwed and they don't mind it one ... 

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Don't use Cirro Energy

 I have been a wonderful customer for over 2 years. But if you need any plan shorter than 12 months you are majorly screwed and they don't mind it one bit. More in their pocket and the 2 years of being a great customer means nothing. If they can screw you, they will screw you. Simple as that. 

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  — Pat
Money not being paid to correct accounts!
 We have had Cirro for many, many years! I have been paying for two different properties with one check for YEARS. I have had NO problems when my payme... 

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Money not being paid to correct accounts!

 We have had Cirro for many, many years! I have been paying for two different properties with one check for YEARS. I have had NO problems when my payment went to Dallas. Since October,2017, they have messed up the payments. I write on checks which property goes with which amount. Plain an simple. Right? Wrong. They have messed up our two properties Oct. Nov.Dec.an now Jan. I have talked 1to 1 1/2 hours on phone Oct, Nov., Dec. an this month. I also sent them what checks were wrote. How much monies went to each property. I also wrote the date they ran the checks thru! We are paid in Full for both properties, but they keep putting money to other Accounts!!! They keep sending out Cancel notices, which if happens they will be sued an pay expenses! We are paid in FULL for both, if they would just READ CHECK! Since this happened I guess good came from the mess. We switched an will be paying 3 cent LESS a kilowatt. An only a 4.50 extra fee. Wont be paying as much an less Agrivation! YES! I would not recommend, has done a Loyal Customer that paid in Full an on Time wrong!! 

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  — Lucy
Very poor Service
 Very poor service. They got my address wrong ,wrong meter than they turn my lights off. REALLY ! 

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Very poor Service

 Very poor service. They got my address wrong ,wrong meter than they turn my lights off. REALLY ! 

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Online Lock-6


6.30¢
per kWh
6
month term
more info

Online Lock-6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  6.30¢
Rate @ 1,000 kWh :  6.30¢
Rate @ 500 kWh :  6.30¢




  — Jeff Summers
3 Years Loyalty Means NOTHING

 I have had service for three years with Cirro, and the auto-renewal did not work, and I was not notified of the kwh doubling in December. SO, I had a... 

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3 Years Loyalty Means NOTHING

 I have had service for three years with Cirro, and the auto-renewal did not work, and I was not notified of the kwh doubling in December. SO, I had a $949 electric bill instead of the normal $450 one. I just switched all my rentals and home to TXU, their customer service SUCKS! I will never use them again, and will recommend all my tenants stay away from them. Pretty sad, when customer service is what attracted me to them in 2015. I asked for credit of the overcharge, and would renew their contract.....NOPE - and the supervisor was also NOPE. NEVER AGAIN. HATE Cirro!!!!!!!!!!!!!!!!!!! 

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  — Reaz
Worst provider !! Dont use
 Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in Aug... 

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Worst provider !! Dont use

 Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything. 

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  — Good Product
No problems
 We have CIRRO for years now and have been pleased thus far. 

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No problems

 We have CIRRO for years now and have been pleased thus far. 

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  — M. Gross
Reliable and Good Pricing
 Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been plea... 

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Reliable and Good Pricing

 Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider! 

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Online Lock 24


9.00¢
per kWh
24
month term
more info

Online Lock 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.00¢
Rate @ 1,000 kWh :  9.00¢
Rate @ 500 kWh :  9.00¢




  — Ramesh
Not worth

 bad customer service. they will not let you cancel your service. 

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Not worth

 bad customer service. they will not let you cancel your service. 

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  — Adriana
The Worst Energy Company
 This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continue... 

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The Worst Energy Company

 This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continued to charge us for days after the storm hit when we had no electricity and we called to shut it off! Shame on you! 

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  — MJ
Unethical company
 I have been with Cirro for many years. I just got my bill and they raised my rate by 36%!!!! They claim they notified me they were going to do this, b... 

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Unethical company

 I have been with Cirro for many years. I just got my bill and they raised my rate by 36%!!!! They claim they notified me they were going to do this, but I never saw anything. They refused to correct the bill. I asked to speak to the CEO and they said they didn't know who he was! 

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  — Larry O
STAY AWAY!
 These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear ... 

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STAY AWAY!

 These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear designed to generate off erroneous late fees . Every issue is instantly the fault of a '3rd' party. 

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Find Electricity Plans in Pennsylvania:


  — Terrible Company, Say Away
not trust worthy
 I was cirro energy customer 2010 and 2015. They had a web site upgrade during feb or march in 2015. During the web site change, my credit card paymen... 

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not trust worthy

 I was cirro energy customer 2010 and 2015. They had a web site upgrade during feb or march in 2015. During the web site change, my credit card payment did not go through. I manually pay the bill later. Their miserable payment system did not treat my payment (late a little because they web site) and refer this to debt collecting agent. They also keep changing the debt collecting agent. I think I may already pay the same amount twice, they still don't treat my payment as full. So you are going to be a customer, you need to keep your paper payment at hand no matter how long. I sure did not. That's why I may have to pay third time to avoid debt collection, which shout not happen at all. 

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12 Month Home Power Plan


7.99¢
per kWh
12
month term
more info

12 Month Home Power Plan


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.99¢
Rate @ 1,000 kWh :  7.99¢
Rate @ 500 kWh :  7.99¢




  — Larry
SCAM to collect extra cash flow via late fees

 Amazing, i was with Source for 2 plus years. Had been on average monthly billing / auto-pay for 2 years. This racket hijacks the account with allegedl... 

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SCAM to collect extra cash flow via late fees

 Amazing, i was with Source for 2 plus years. Had been on average monthly billing / auto-pay for 2 years. This racket hijacks the account with allegedly only the info as to to where to send a bill.

Firs bill get is via snail mail (late) , double monthly bill for past 24 months and a LATE fee. Allegedly, no info was transferred over , really, you pick up tens of thousands of customers with no history ... really.

I am betting the officers are laughing out loud at how they did a switch and then added late fess to all those that had auto-pay each month. Bet they are already planning how to spend increased bonus and hundreds of thousands if not millions in late fees. 

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  — Tom T
Billing is a nightmare
 Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I ... 

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Billing is a nightmare

 Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year. 

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  — Poor Business Practice At Cirro
No renewal notice and rates sky rocketed (from $200 to $500 for one month!!)
 No renewal notice. At least Stream Energy sends you a notice in advance and offers you another plan and allows you time to change carriers or elect an... 

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No renewal notice and rates sky rocketed (from $200 to $500 for one month!!)

 No renewal notice. At least Stream Energy sends you a notice in advance and offers you another plan and allows you time to change carriers or elect another plan. 

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  — T.Cowart
Fraudulent Billing - Debt Collection Agencies
 I canceled my account with Cirro two years and paid it in full. Cirro even confirmed this over the phone and sent me a invoice titled Final Bill. In ... 

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Fraudulent Billing - Debt Collection Agencies

 I canceled my account with Cirro two years and paid it in full. Cirro even confirmed this over the phone and sent me a invoice titled Final Bill. In the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency. Do yourself a favor and stay away from Cirro Energy! 

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NextEra Saver 12


7.70¢
per kWh
12
month term
more info

NextEra Saver 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10x months remaining
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement
Environmental Disclosure Label

Pricing
Rate @ 2,000 kWh :  7.70¢
Rate @ 1,000 kWh :  7.70¢
Rate @ 500 kWh :  7.70¢




  — Leslie McCain
Worst Customer Service in the billing department EVER experienced

 I have one year left on my foolish 2yr contract and I am considering paying the penalty to leave. The long and the short of it is I had auto-pay set u... 

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Worst Customer Service in the billing department EVER experienced

 I have one year left on my foolish 2yr contract and I am considering paying the penalty to leave. The long and the short of it is I had auto-pay set up through my debit card...which was hacked TWICE. Each time I called and laboriously explained what had happened and I need to pay the account but would be getting a new card in the mail. You just know when the lights are home but "nobody's home" when you get a representative that obviously dislikes their job....and this happened each time I called. By the 5th call they refused to accept my debit card any more but would accept my bank account number...but I had to input it myself on the website which I had to beg to speak to a supervisor to explain they had me locked out of the website. Finally a supervisor begrudgingly unlocked the website long enough for me to input my account information. As my next due date approached I kept watching my bank account and the payment had not been withdrawn. so once again I called the service dept. I started off asking for a supervisor and the young lady refused to connect me. I tried to explain the situation to her and she said not worry the payment would come out on the due date. I explained that "today" is the due date and she assured me it would come out. 2 days pass... I called back and spoke to a relatively nice man and he informed me my payment did not go through because there wasn't enough money in my account...which was ludicrous. He did let me speak to a supervisor who apologized to me every other word but told me I was blocked for bank card or back account ...so I asked to please verify the number that was input...Sorry he couldn't see the number just the last 3 digits. I had to go to the website and verify it, but I protested I am locked out and cannot verify. After my desperation was finally clear to him he released the account for that one payment but told me I was now going to have to pay my account in person at Walmart or Kroger...so I begged to be released from my contract. I told him it was obvious they really didn't want me as a client so please release me...no can do he said...If you are thinking of Cirro...just say no!!!! 

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  — Roger Silver
Poor Billing Service
 As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "w... 

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Poor Billing Service

 As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle. 

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  — Bill H
Don't do it
 Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never hap... 

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Don't do it

 Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never happen. I was put on hold for 25 minutes today after I asked for a manager.
Would not waive cancellation fee so I could go elsewhere, yet they cannot provide billing platform I had when they acquired my account. 

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  — Dennis
Don't go with Cirro...
 I submitted the request on 5/25 for a switch effective 5/31. I received confirmation e-mails from Cirro and Texas Electricity Ratings. As of 6/7 the s... 

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Don't go with Cirro...

 I submitted the request on 5/25 for a switch effective 5/31. I received confirmation e-mails from Cirro and Texas Electricity Ratings. As of 6/7 the switch in providers had not occurred and I could not create/access my new Cirro account. I called Cirro and was told there was an error i the system and my switch did not go through. Rep could not seem to understand my frustration and why the switch failure was not my fault. He asked me to re-submit request. I advised it was not my fault and I would not, he would affect the switch. He confirmed via telephone voice recording the switch to Cirro. I subsequently received confirmation from former provider of my selection to remain. I also received confirmation from Cirro of the switch. I have written Cirro Customer Service twice. Finally, on 6/27 my account was switched to Cirro. As a result of Cirro's failure to execute my former provider billed me for an additional month.
I am wholly unsatisfied with Cirro and their ability to provide adequate customer service. 

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12 month fixed


7.12¢
per kWh
12
month term
more info

12 month fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $75
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.12¢
Rate @ 1,000 kWh :  7.12¢
Rate @ 500 kWh :  7.12¢




  — Dianna E
Worst experience EVER

 Do not be taken in my their door to door guys. They sounds great. However I had to call the company, luckily, for a second meter that the rep promised... 

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Worst experience EVER

 Do not be taken in my their door to door guys. They sounds great. However I had to call the company, luckily, for a second meter that the rep promised to fix and just dropped. They would not honor what their sales rep promised or even get close to his promise. I spent two hours on the phone to finally get a promise for a supervisor to call me. No one has and its two days later. I changed my first meter and am so glad TXU called me and actually beat their rate by 2 cents a kWh for both meters and got it transferred back. Be very careful when dealing with these little energy companies. The big ones can beat their rates and have been around a long time. 

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  — Chloe
The worst!!
 I'm so happy i dont have to deal with this company anymore!! Alot of hidden fees and the bills are outrageous. When you call they are no help and have... 

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The worst!!

 I'm so happy i dont have to deal with this company anymore!! Alot of hidden fees and the bills are outrageous. When you call they are no help and have no respect for their customers!! I would never recommend Cirro, NEVER!! I just went back to Bounce Energy and got my first bill in the mail. I cant believe i ever left them. Do not get Cirro!! Please do you research before committing yourself to such a horrible company! 

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  — CMK
I am done with cirro Energy
 I would never recommend this company to anyone.First year it is average but if you renew 2nd time it was awful . So expensive. Before the first tim... 

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I am done with cirro Energy

 I would never recommend this company to anyone.First year it is average but if you renew 2nd time it was awful . So expensive. Before the first time contract end they send lots of email for reminder, after that I renew for three months they did not send any emails before contract end. I got surprised when I saw the bill. I ask the costumer service they told me your contract end and it starts monthly plans.My usage less but I paid more $25 dollars . 

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  — Long Time Customer Treated Like Garbage
Zero energy - how appropriate!
 This company must not have a phone, because after being a loyal customer for years, they shut off my power without notice. I had my account set up on... 

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Zero energy - how appropriate!

 This company must not have a phone, because after being a loyal customer for years, they shut off my power without notice. I had my account set up on credit card auto pay, and after I lost my card I forgot to update the number. 2 weeks after the due date for the payment, they shut off my power without notice. No phone call, no email, and just an innocuous looking piece of paper that looked exactly like the notice they would send to report that my credit card had been charged. CIRRO ENERGY IS THE WORST POWER COMPANY IN THE WORLD! DO NOT USE THEM! 

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Find Electricity Plans in Pennsylvania:


  — Karen Coyne
Poor Customer Service
 OnCor made a mistake when changing my meter and transposed numberss resulting in my getting someone else's electic bill. Cirro would not budge in hel... 

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Poor Customer Service

 OnCor made a mistake when changing my meter and transposed numberss resulting in my getting someone else's electic bill. Cirro would not budge in helping make a payment just telling me I had to pay the entire bill.$500 for a 1 bedroom aprtment when my bills have never been over $200 and mostly beneath that. They (Cirro & Oncor) even admitted the situation was not my fault. (After to speaking with Oncor to be sure I was telling the truth) Had to forgo an airline ticket to see my dying father so I could pay their bill or be disconnected;l What a way to treat a long time customer of 10 plus years who has always paid her bill ontime and in full. Very poor service!!!! (Oh, and try not to have your customers on hold for 15-20 minutes) When you get the correction from Oncor you better give me the full credit back including the $10 you charge to send out a disconnect notice. I'm going to be sure everyone knows how poorly you treat people. 

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12 Month Fixed


8.80¢
per kWh
12
month term
more info

12 Month Fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.80¢
Rate @ 1,000 kWh :  8.80¢
Rate @ 500 kWh :  8.80¢




  — New2Lewisville
WORST Utility Co. EVER

 This is a horrible company.. they charge a stupid $10 fee to send you a disconnect notice even if you're 1-day late on paying your bill for the month.... 

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WORST Utility Co. EVER

 This is a horrible company.. they charge a stupid $10 fee to send you a disconnect notice even if you're 1-day late on paying your bill for the month. This $10 fee is in addition to the late fee(averages $4, dependent on the total balance) and the regular monthly charges. There's NO grace period from when you're bill is due to when they issue this stupid disconnect notice and charge a whopping $10 to mail you something that likely costs less than $1 to print and send via USPS. Then, they told me I'd be charged $200 to cancel the service even if I cancel 1-day before the contract expires..... smh RIP-OFF, don't sign up! TRUST ME 

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  — Disgruntled In Katy
I'm finished with Cirro
 Cirro Energy is not the company it once was. I liked them when I first signed up, but things have gone downhill. The problems began when I moved to a ... 

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I'm finished with Cirro

 Cirro Energy is not the company it once was. I liked them when I first signed up, but things have gone downhill. The problems began when I moved to a new residence. I transferred my service to the new home, and endured endless problems with billing. The previous owner of the home also used Cirro, but didn't properly cancel the service like they should have. Cirro then tried to get me to pay their bill, even after I sent them documents showing the precise date that I took over ownership of the house. Worse still, their customer service department repeatedly gave me inconsistent answers to questions and could not resolve my problem. They made promises, then failed to keep them. I am finished with them as an energy provider and plan to find someplace better. 

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  — Happy Customer
I love cirro
 I love cirro,!!! Cheap bills!! Only criticism is that that on or charges are more than my bill sometimes! But over all no problems!! 

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I love cirro

 I love cirro,!!! Cheap bills!! Only criticism is that that on or charges are more than my bill sometimes! But over all no problems!! 

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  — R
Hidden charges come back later
 Transferred service to another company and, at the time, was assured all was paid up. Over a year later, I start getting calls from a collection agen... 

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Hidden charges come back later

 Transferred service to another company and, at the time, was assured all was paid up. Over a year later, I start getting calls from a collection agency. Turns out Cirro had additional charges they neglected to tell me about. Now it's too late to go back and challenge. Poor customer service. STAY AWAY FROM CIRRO!!! 

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Green Online Lock-24


7.45¢
per kWh
24
month term
more info

Green Online Lock-24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.45¢
Rate @ 1,000 kWh :  7.45¢
Rate @ 500 kWh :  7.45¢




  — Bettie
Customer Service & On Line Bill Pay

 I payed my sons bill on line on July 18, 2016 with my Master Card. The payment was deducted from my bank account on the 18th of July. I received an e... 

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Customer Service & On Line Bill Pay

 I payed my sons bill on line on July 18, 2016 with my Master Card. The payment was deducted from my bank account on the 18th of July. I received an e mail from Cirro with payment confirmation on 19, 16. His power was turned off on Wed. July 20th. Even though I had all payment confirmed data they could not locate payment. To get service restored I had to pay the bill again and pay a reconnect fee.
There is a serious problem in their payment Dept. Their Customer Service people are very nice , however their payment Dept. leaves a lot to to be done. I spent over one hour on the phone with customer service to be told I must pay the Bill again to get service restored. You can make your call if you want to do service with this company. 

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  — Johnny
Pay your bills on time like most normal legit people & everything will be just fine.
 Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit ... 

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Pay your bills on time like most normal legit people & everything will be just fine.

 Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit. 

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  — Scott
Reviews are spot on
 WOW, a lot of reviews are spot on! Cirro has been the worst provider I have ever had in my 27 years of paying the electric bill. I happened to find t... 

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Reviews are spot on

 WOW, a lot of reviews are spot on! Cirro has been the worst provider I have ever had in my 27 years of paying the electric bill. I happened to find this web site as I was searching for a new provider.

Go with anyone but Cirro. I have been paying more per KWh and terrible customer service. If you miss the due date they charge 10 dollars plus a late fee.

They will cut you electric service off within 24 days of the end of billing cycle. I missed one month payment, do to my oversight. Before I got the next months bill they had already disconnected power. Unbelievable!!!!

If you are late with a payment expect to be gouged with a "disconnect notice fee" yes a 10 dollar notice for letting you know you are passed due plus!!!! the usual percentage for being late. I understand the need for timely payments but to send an email to you they charge ten dollars!!!! 

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  — Michelle
DONT USE
 DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I calle... 

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DONT USE

 DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I called monday afternoon to set up service. The rep talked me into setting up service on thursday the 26th because they have until midnight to turn on power. I wanted to make sure that we had power on day of move in and she said she couldnt guarentee unless I scheduled for the day before. So I did. Our closing date got pushed out as of wednesday evening to Tuesday May 31st. I immidiately called them to reschedule turn on and they said that they could not reschedule, I spoke to multiple people including a Manager named Carlos. They said that I would be billed for set up, and for 48 hours of use before shut off. I explained to them that the sellers will still be living in this house. They basically said that wasnt their problem. So now I am paying for turn on, the sellers electric bill for 48 hours and then the sellers will have to call and have their electric turned back on for 48 hours before they move out. They did not care that I refused to sign a new contract with a new set up date. I will make sure that everyone I know and my realtor knows to not use this company. Their are other companies thay are comparable. 

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Price Protection Plan 36


8.09¢
per kWh
36
month term
more info

Price Protection Plan 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.09¢
Rate @ 1,000 kWh :  8.09¢
Rate @ 500 kWh :  8.09¢




  — Lori
Terrible online experience

 I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billi... 

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Terrible online experience

 I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billing with another card. I tried to do so repeatedly online. I would get confirmation that it was all set up and "good to go" and then a month and a half later, I would get a late notice fee. Then when i tried to pay online each month, it kept making me pay late fees even when i wasn't late. I asked multiple customer service reps for help, but the answer was always no. I switched companies because of the difficulty I had with Cirro's online auto pay system. Ridiculous! 

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  — Berena Tijerina
Unhappy
 They very good light company when you pay your bill on time. The bad part is after so many disconnection notices they quick not to give you a payment plan. 

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Unhappy

 They very good light company when you pay your bill on time. The bad part is after so many disconnection notices they quick not to give you a payment plan. 

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  — Terry Anderson
Poor Service and Failure to followup and crediting my account
 They lost my payment back in October and they threaten to cutoff my electricity. To avoid this I may a payment on my credit card. After several phon... 

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Poor Service and Failure to followup and crediting my account

 They lost my payment back in October and they threaten to cutoff my electricity. To avoid this I may a payment on my credit card. After several phone calls over a month, they found the payment and stated they posted it to my account. However they had charged me with late fees and disconnect fees. after again complaining, they call and stated I was right and they would credit my account for the additional fees and credit my account plus an additional $25 dollars. The means I am to receive a refund which they agreed. Guess what no refund and when I just wen out and checked my account, I was not credited my double payment. Now they claim I owe them. What a company. I will be writing a letter to the PUC to resolve this issue. 

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  — Barry W Brown
Worst business practices in the industry
 Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish ser... 

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Worst business practices in the industry

 Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.

To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)

My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food. 

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Find Electricity Plans in Pennsylvania:


  — Ms/ Robertson
Very difficult to talk to. Superviser not always available
 Never calls you when the plan expires and You forfet when it is just mentioned as part of the bill. I need a personal call to avoid big increases. 

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Very difficult to talk to. Superviser not always available

 Never calls you when the plan expires and You forfet when it is just mentioned as part of the bill. I need a personal call to avoid big increases. 

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Online Premier - 6


7.45¢
per kWh
6
month term
more info

Online Premier - 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.45¢
Rate @ 1,000 kWh :  7.45¢
Rate @ 500 kWh :  7.45¢




  — Russ
If you want loyalty... get a dawg!

 So my 2-year fixed price agreement ended in August. I take responsibility for not seeing the email that Cirro DID actually send out... between spam a... 

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If you want loyalty... get a dawg!

 So my 2-year fixed price agreement ended in August.

I take responsibility for not seeing the email that Cirro DID actually send out... between spam and 100's of emails a day, stuff happens.

Wat I don't understand about these companies is that when a contract lapses, and you basically gouge your (former!) customers with crazy month-to-month rates, how many customers are going to hang around?

And then, as the final "adieu, so long", they slap a "Disconnect Recovery Charge" of $25 on the last bill. And THAT's the piece that gets posts like this, along with whatever I can accomplish on Social Media with a few spare minutes during my day.

So, to summarize, I would recommend that () everyone checks when their contracts expire, and (b) check our powertochose.org. Don't hassle yourself with any kind of loyalty to any of these companies... make sure that they know how to do business, and go with the cheapest one out there!

Have a great day!

russ 

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  — Cynthia
Does not keep accurate records of renewal date and not holding to agreement
 I renewed with Cirro this summer. Understanding my new rate of 8.3kwh. I have received 3 bills and all hate the higher rate. Every c/s rep I spoke to ... 

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Does not keep accurate records of renewal date and not holding to agreement

 I renewed with Cirro this summer. Understanding my new rate of 8.3kwh. I have received 3 bills and all hate the higher rate. Every c/s rep I spoke to provides a different answer. Once my contract is over I will definitely switch and never use this company again. I may swith before if continue to have problems. 

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  — Terry Anderson
Late Payment Posting
 I have paid my account thru online bank payment system. Everything was good until the last two months. The bank indicates they submitted the payment... 

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Late Payment Posting

 I have paid my account thru online bank payment system. Everything was good until the last two months. The bank indicates they submitted the payment for it to be received on time. This work great for 4 months, now all of a sudden they do not pot the payment until two weeks later and after it is due. Poor record keeping in my opinion. 

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  — Lanita Bradshaw
very happy with cirro
 I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company 

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very happy with cirro

 I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company 

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Just Green 24


9.29¢
per kWh
24
month term
more info

Just Green 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.29¢
Rate @ 1,000 kWh :  9.29¢
Rate @ 500 kWh :  9.29¢




  — Alyssa George
Not good anymore

 Like others we have been with Cirro for 5 years and have never had any trouble until 3 months ago when I had to contact customer service due to a bill... 

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Not good anymore

 Like others we have been with Cirro for 5 years and have never had any trouble until 3 months ago when I had to contact customer service due to a billing problem. The worst customer service process! Have to enter your account number and address to get to a service rep only to have to give it to them all over again. The service reps have their hands tied and can't help so you have to wait for a supervisor. It took them 2 months to remove a late fee and over 2.5 hours of phone calls...ridiculous. Move on to a different company...they may have good rates but too much competition out there to settle for bad customer service. 

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  — Paul
Worst Customer Service I've Experienced
 I renewed August 5, 2015 over the phone at 9.9 cents/kwh and they do not have any record of it. I got my bill for September and it is now at the rate... 

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Worst Customer Service I've Experienced

 I renewed August 5, 2015 over the phone at 9.9 cents/kwh and they do not have any record of it. I got my bill for September and it is now at the rate of 16 cents/kwh because they said they have no record of me renewing the contract. This is the 3rd major problem we've had in the last 3 years. I'm switching providers today. I would recommend you go to another provider as soon as you are able. 

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  — Naomi
Listen to the warnings
 I chose Cirro years ago and have been with them almost five years. I have had endless problems and head aches starting two years ago. I held onto the ... 

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Listen to the warnings

 I chose Cirro years ago and have been with them almost five years. I have had endless problems and head aches starting two years ago. I held onto the fact that they were a great company for us before. However, they have gotten ridiculous. It started when they changed the bill date to five days before my monthly payday. I am on a very limited income. I didn't even notice until a few months in when my bill was slightly higher. I asked them to change it, but by then they said they could not because of my payment history. So every month there was a late fee. Then they started handing out disconnect notices two days after the due date permanently charging me the late fee and a disconnection notice. I might add that my bill went up to $160-170 dollars on a plan for a space less than 500 sqft. I don't even have the energy to go through all the twisted things they have done to make extra money at their customers' expense. I will say, I have had up to $190 bill with them and I didn't have a washer or dryer or anything that might use up that kind of electricity. I had another account on another property at the same time 2 bedroom with four people used their $126. A/C all day and night. Three years ago, I would not have thought twice about recommending them. Now my recommendation to those who talk about being with them for several years and happy...just wait. 

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  — Ram
renewal not received - excessive month-to-month rates
 no renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but pas... 

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renewal not received - excessive month-to-month rates

 no renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service.. 

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Eagle 12


8.92¢
per kWh
12
month term
more info

Eagle 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.92¢
Rate @ 1,000 kWh :  8.92¢
Rate @ 500 kWh :  8.92¢




  — Mike
Billing and late charges

 Cirro has some very questionable practices when posting payments to customer accounts. We pay our bill through our bank and we schedule for it to be p... 

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Billing and late charges

 Cirro has some very questionable practices when posting payments to customer accounts.
We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.
Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English. 

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  — Ben
Run Away
 I wanted to make sure that I got my bill paid on time so I paid my bill excluding $20.00. My thought process was that I would go by the bank an put 20... 

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Run Away

 I wanted to make sure that I got my bill paid on time so I paid my bill excluding $20.00. My thought process was that I would go by the bank an put 20.00 into by bill account and add that amount to the payment the following day. Well of course I forgot and got busy so I did not do that. weeks later I came home to no lights. I called and got the after hours answering service who then informed me that I was cut of for non payment. I then explained that I had paid and told him the date and amount of the payment from my bank statement. He then informed me that I was disconnected because I was $20.00 short on the payment. I told the guy that I had never heard of a company doing that before. He then told me that he had someone who only owed $5.00 and they were cut off. Well that 20.00 ended up costing me a whole lot more after re-connection fees and food replacement. I bought out of my contract and went with another provider after that. 

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  — Lisa
Horrible experience
 Worse customer service. Lost our online payment multiple times, overcharged us, and they're customer service reps never took notes on all the calls w... 

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Horrible experience

 Worse customer service. Lost our online payment multiple times, overcharged us, and they're customer service reps never took notes on all the calls we had to make to them, so each call we had to start over. 

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  — Sasi Ravella
customer server is horrible and they charge more
 Terrible customer service, I've been with them from past 5 years, back those days, its a different company (Kinetic energy) and their customer service... 

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customer server is horrible and they charge more

 Terrible customer service, I've been with them from past 5 years, back those days, its a different company (Kinetic energy) and their customer service is really good. Don't know what happened to these guys from the past 3 years its getting worse and worse! we need to blame their customer service hiring policy!
1. I've requested a move of my service in online! and after a week I called them to confirm and they told me the order got canceled (they didn't gave me the reason), again I placed the order through them on phone and they promised me the services will available at new address by the time I move in.
2. I moved in to my new location and called them back for confirmation and they told me they don't see any order for that! every time when I called its a back to square one story. And one guy name Carlos told me he will not transfer my call to his supervisor, when I requested him and the reason he gave me is, I'm not their customer (though I paid monthly bill that afternoon)
3. I spoke with half a dozen people there and every one will put me on hold for more than 30 mins before finally transfer the call to other department! its never ending story.

I fed up with these guys and closed my account and transferred to new provider.

Friends, Cirro is not like old cirro! please move on! they charge more and customer server is horrible. 

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  — Ivonne Carr
Your Offensive Commercial
 What were you guys thinking when you produced the men boxing exchanging blows to the testicles commercial? Every woman I know is appalled and cringes ... 

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Your Offensive Commercial

 What were you guys thinking when you produced the men boxing exchanging blows to the testicles commercial? Every woman I know is appalled and cringes despite not even having a pair. Please yank that commercial, it is beyond poor taste. Thank you. 

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24 Month Green Home Power Plan


7.99¢
per kWh
24
month term
more info

24 Month Green Home Power Plan


Plan Info
Term Length :  24 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.99¢
Rate @ 1,000 kWh :  7.99¢
Rate @ 500 kWh :  7.99¢




  — David
Bad Billing Management

 Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for ne... 

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Bad Billing Management

 Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company. 

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  — Lisa M
The reviews here are accurate; wish I had looked here first!
 Thank goodness my contract has ended with this "company". I only wish I had reviewed this website first and avoided the hassle. First and ... 

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The reviews here are accurate; wish I had looked here first!

 Thank goodness my contract has ended with this "company". I only wish I had reviewed this website first and avoided the hassle. First and foremost, the people who write about not being able to talk to anyone in Customer Service is VERY ACCURATE. I cannot tell you the HOURS I spent on the phone with agents who had no clue what was going on, and there was NEVER a supervisor available. I frequently spoke with agents in Longview, TX and it sounded like there was always a party going on in the background rather than a business. I was told different things on the phone everytime I called, but no one ever wanted to put anything in writing. I now know it was because they were lying non-stop so they could deny what they said later. The biggest problem in my scenario is that I have a RESIDENTIAL agreement with them, but I was charged 12 months COMMERCIAL delivery charges because they said it was Oncor's decision. The building where I reside was at one time a church with a parsonage. They can see it is only residential now. I was the one who had to do all the leg work and conduct follow thru with Oncor. In the meantime, Cirro just kept pointing the finger at Oncor and robbing me commercial rates. So I have a "residential" agreement, but am really being charged commercial rates. Hmmm....can you say fraud? And even after I pointed all this out to them, they still sent me another residential agreement? Next letter is to Public Utility Commission. Everyone makes mistakes, but a real business has someone there to talk to to work thru problems and then honors what they tell you they will do on the phone. 

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  — Tariq Jaber
don't use this thief company
 I been using this company since 5 years ago every years I renew my contract it's no issue but the last year before when the contract its finish the ch... 

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don't use this thief company

 I been using this company since 5 years ago every years I renew my contract it's no issue but the last year before when the contract its finish the charge me last 3 month double Brice 

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  — Ken Shelton
Horrible Customer Service
 They changed me from a competitive rate to an almost double rate without warning stating that my plan was now a flexible plan and the rates of electri... 

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Horrible Customer Service

 They changed me from a competitive rate to an almost double rate without warning stating that my plan was now a flexible plan and the rates of electricity were higher, while still offering a much lower rate on a flexible rate plan on their website. I ran into some financial problems and called to see if some arrangements could be made and they were extremely unhelpful and unsympathetic even though I had been an on time paying customer for years. I have had it, and am switching services and so they sent me a final bill for January that is over $200 dollars higher than my December bill, and I wasn't even home most of January. DO NOT CHOOSE THIS COMPANY! 

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Vista 12 Month Fixed


8.79¢
per kWh
12
month term
more info

Vista 12 Month Fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.79¢
Rate @ 1,000 kWh :  8.79¢
Rate @ 500 kWh :  8.79¢




  — Susan
A Nightmare

 When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account ... 

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A Nightmare

 When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone. 

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  — Mark Davis
mdavis
 have been with cirror energy for a few months and they will not work with you when you get behind. Even if you pay half your bill . They will send you... 

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mdavis

 have been with cirror energy for a few months and they will not work with you when you get behind. Even
if you pay half your bill . They will send you a shut off and you will not get it until about 2 days before your
services are shut off . The only thing that will save you is to agree to switch hold which prevents you from going to another company.This company is not nice when it comes to customer service.I would stay away from them if all at possible. 

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  — Feed Up
No More
 As a preamble, I have been a Cirro customer for years and have an excellent credit rating. Cirro's bill has a due date of the end of the month and i... 

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No More

 As a preamble, I have been a Cirro customer for years and have an excellent credit rating. Cirro's bill has a due date of the end of the month and if it is paid one day late, you receive a cutoff notice and additional late charges. Over the years, this bill has been missed just because we normally don't pay bills at the end of the month. We requested that the due date be changed to the first of the month.

Seems like a simple request that should make everyone happy. They would get paid on schedule and we would not over look the bill. After being refused twice by their front line customer service. I requested a supervisor, who agreed to change the due day. Within a hour I got a call that this could not be done despite the supervisor's agreement, because of my poor payment history. Never mind that they have always been paid within a few days of their due date and I have been a customer more than 6 years.

So the only question now, is do I quit now or way 6 months until my contract is up. 

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  — Tracy Evatt
Cirro System Conversion Problems
 I've been very happy with Cirro Energy for several years. My contract was up for renewal in November, so I tried to renew in October. The site wouldn'... 

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Cirro System Conversion Problems

 I've been very happy with Cirro Energy for several years. My contract was up for renewal in November, so I tried to renew in October. The site wouldn't work, so the CSR told me to wait about two weeks until the system conversion was done. I renewed on October 18, 2014, and received a confirming e-mail. As of December 1, my contract shows to have expired, my renewal seems to have never happened, and now I am being billed at the market rate. I was just on hold for 30 minutes, only to be told they would have to put my account in investigation mode, and it would take another billing cycle for them to call me back. So far, the NRG sale has Cirro totally screwed up..... 

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Eagle 36


8.44¢
per kWh
36
month term
more info

Eagle 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.44¢
Rate @ 1,000 kWh :  8.44¢
Rate @ 500 kWh :  8.44¢




  — Tommy
One of the worst

 Horrible Customer Service. To make a long story short I was calling to set up new service and the customer rep actually told me she was to busy and d... 

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One of the worst

 Horrible Customer Service. To make a long story short I was calling to set up new service and the customer rep actually told me she was to busy and didnt have time to go over their cheapest plan rate available. She said they have lots of different plans and could give me the plan they are trying to push to everyone but did not have time to go through each plan and figure out which one has the lowest rate. Unbelievable. I manage about 100 homes and 3 business and changing my provider for all of them. Upper management really needs to figure out who there best customers are and stop jerking them around. I will never recommend anyone to cirro. I will go out of my way to make sure everyone knows how poor of a company they run. 

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  — Zack
Terrible customer service
 I have been a Cirro customer for many many years and was dropped from a low KWPH plan to a month to month plan that almost doubled my KWPH without not... 

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Terrible customer service

 I have been a Cirro customer for many many years and was dropped from a low KWPH plan to a month to month plan that almost doubled my KWPH without notice. There was no email, no phone call but apparently they said they mailed a notice to me. To top it off after I called they just blamed me for not renewing and were not helpful in offering me a special rate to retain me as a customer. Even speaking with a supervisor offered no help. Their attitude seemed to be sorry, it was your fault and we really don't care if you go somewhere else or not. So be it. 

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  — BC
This business combination is a fiasco
 Signed a three year contract July 2013. Sold to NRG mid-2014. Cancelled my level billing plan and sent letter telling me I could re-up for level bil... 

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This business combination is a fiasco

 Signed a three year contract July 2013. Sold to NRG mid-2014. Cancelled my level billing plan and sent letter telling me I could re-up for level billing after first bill printed. Four phone calls, "our system is down", "transition not complete, call back", unresponsive supervisors, promises to call back not fulfilled. Now I'm "past due" because last statement had two different amounts due on the same date. Can put you back on level billing after you pay that. Oh, and level billing is based on usage since buyout....we can't use your past year usage....And we're in the high usage part of the year. But, cannot get out of contract without penalties.
Big company dishonesty and lack of interest in customer service. 

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  — Mr Gerk
Cirro Warnings
 I had a great experience with Simple Energy. Cirro bought them and this was a decent experience until they were purchased by another bigger electric... 

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Cirro Warnings

 I had a great experience with Simple Energy. Cirro bought them and this was a decent experience until they were purchased by another bigger electric company. I locked in a year and then lock in rates were not attractive for this year...so left to market rate. Bills more than doubled. Previous summer I used more energy and bill was...half the price. About 15 cents a kilowatt hour. I called and asked why they did not charge me the current market rate..why this inflated value -- no answer. (Silence on their end). When I asked what their best - lowest lock in rate/contract was. They cited me a horrible rate -- worse than what was available online through their website. When I called them out on it..they said yes -- we have that. They prompted replied with a worse offer as a counter to the "best deal". When I replied with why they did not give me the Lowest rate initially -- they failed to respond. They eventually replied -- would you like to sign up for the 2 year (bad rate they first shared with me). I told them they failed to address why they took advantage of me in the month to month plan, and then would not share with me the lowest rate when requested -- and that I would be switching companies. A week later -- my online profile with that company was deleted...I will have to most likely wait for the bill in the mail and pay it manually.. I was never rude with them. Never paid late. I just wanted to know why I would pay much more than the market rate.. then if it was worth locking in..what could they offer me. I feel the change in management has led them to some foul practices. I would not..would not use them. There are better rates with better service. I signed up with Bounce for month to month...promo rate is 5.6cents. I called them about the market rate.and they said it varies..but did not expect it to vary too much from 8-10 cents in the next month. I have never left a utility complaint before ..but I wanted others to hear this -- it may save you a $300 bill. 

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  — Sarah Reznicek
Worst expreience in my life!! These fraudulent crooks need to be sued and shut down!!
 My confirmation email for service had a date of October 1st. Paid my deposit on the 2nd and services were to be connected on the 2nd...so I was told.... 

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Worst expreience in my life!! These fraudulent crooks need to be sued and shut down!!

 My confirmation email for service had a date of October 1st. Paid my deposit on the 2nd and services were to be connected on the 2nd...so I was told. The 3rd, still no power. I had been on hold with these jokers for 2 days, hours at a time, told several different stories. By this time it's Friday and there is nothing they can do for us until Monday. I informed them I have an 8 week old infant and a child that needs a nebulizer, still can't help us. Told them to return our deposit and we will find a company that will do what they say and has their crap together...they say 10 to 45 business days to return our deposit! WTF! You can take my momey in 10 seconds, but can't return it for 45 days. We are broke now, can't afford another deposit to get a competent company to provide such a necessary service...not to mention a house full of spoiled food...yet another expense...spent 3 days in a 1 bedroom apartment with my mother and 3 kids...more money...experienced a medical emergency and recovering in the middle of all this...no sympathy, no help! This is the worst company I have ever dealt with and am still in shock that this is even happening or that they can even do this to people!! SHAME ON THEM!! 

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Green Online Premier 6


7.80¢
per kWh
6
month term
more info

Green Online Premier 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.80¢
Rate @ 1,000 kWh :  7.80¢
Rate @ 500 kWh :  7.80¢




  — Lilly
WORST WORST WORST!!! Company ever. PLEASE RUN!

 When you move, they don't close your accounts. They will sign you up on a contract and cancel your contract without your knowledge.Then you will go mo... 

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WORST WORST WORST!!! Company ever. PLEASE RUN!

 When you move, they don't close your accounts. They will sign you up on a contract and cancel your contract without your knowledge.Then you will go month to month paying at a really high rate. Outrageously high electricity bills I have ever paid in my whole entire life! $800 worth of electricity bills for a 2 bedroom apartment. 

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  — MC
Is anyone having trouble with their bill?
 All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back... 

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Is anyone having trouble with their bill?

 All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock. 

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  — MB
HATE!!!!!!
 worst company ever!!!!!! went out of contract and am paying .20KWH 

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HATE!!!!!!

 worst company ever!!!!!! went out of contract and am paying .20KWH 

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  — Carlton Cummins
Worst company ever
 I tried to switch to them and they switched me early so I am still trying to get the billing straight. Thank goodness I was able to get out before I ... 

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Worst company ever

 I tried to switch to them and they switched me early so I am still trying to get the billing straight. Thank goodness I was able to get out before I was stuck with them. 

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Online Lock-12


7.80¢
per kWh
12
month term
more info

Online Lock-12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.80¢
Rate @ 1,000 kWh :  7.80¢
Rate @ 500 kWh :  7.80¢




  — Lacey
Worst Customer Service

 I cant wait until my contract is up with Cirro, I have never had worse customer service. After months of trying to get them to take care of recurring ... 

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Worst Customer Service

 I cant wait until my contract is up with Cirro, I have never had worse customer service. After months of trying to get them to take care of recurring payment problems, they still turned our power off at 6:30 am with no way of being able to turn it on until after 9, on top of leaving me on hold for over an hour. Once I finally got a hold of someone she would not listen to the problem. I felt I got nowhere on fixing my concerns. 

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  — Millie Boyett
Time to Renew Contract
 I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs du... 

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Time to Renew Contract

 I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers. 

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  — Andy
Don't do business with Cirro
 This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Sin... 

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Don't do business with Cirro

 This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760. 

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  — Loren
No issues with this company
 I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was p... 

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No issues with this company

 I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was paying 9.6 and now it went up to 11.0c. Looking at the reviews of other companies, I realized that paying the difference will be worth it. Other companies require you to use certain kw if not you get charged for it, others change the plan without letting you know even under a contract. I have never had to ask for an extension for paying my bill and I hope I will never have to, but Cirro doesn't charge you a late fee until 4 days after your bill is due, other companies will not give you even a day. I think after reading horrible stories I will stick with Cirro Energy. 

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Green Online Lock-6


8.60¢
per kWh
6
month term
more info

Green Online Lock-6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.60¢
Rate @ 1,000 kWh :  8.60¢
Rate @ 500 kWh :  8.60¢




  — Bob
NRG buys them, then raises prices

 I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the... 

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NRG buys them, then raises prices

 I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway...... 

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  — Matthew
No power over Labor Day
 They turned my power off over Labor Day Weekend. No remorse, no regard to the fact it was a three-day weekend. I will admit I was at fault...missed th... 

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No power over Labor Day

 They turned my power off over Labor Day Weekend. No remorse, no regard to the fact it was a three-day weekend. I will admit I was at fault...missed the payment deadline by two days. My bad. But Labor Day Weekend? Really folks...and someone told me, I have not confirmed this, but apparently they can't even do that sort of thing if the temperature is over 80degrees. Either way...if you can't help a person out like that then no thanks. 

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  — Rene Mensink
Sen your bill to debt collector before the due date !
 After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and bef... 

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Sen your bill to debt collector before the due date !

 After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector 

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  — Bugged
Say NO to Cirro
 Company Service is non-existent. If you call before 9:00 a.m. or after 6:00 p.m. (i.e. when you can call because you work!!), all you get is a call c... 

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Say NO to Cirro

 Company Service is non-existent. If you call before 9:00 a.m. or after 6:00 p.m. (i.e. when you can call because you work!!), all you get is a call center that can offer no customer service, reads from a script and insists there is no supervisor on duty to assist, after incompetence is clear with the rep you are talking to. If you set up auto-pay and there is a problem with the card because it expired, or you had to cancel because of fraudulent activity in connection with the card, they don't notify you - they disconnect without proper notification of intent to disconnect. Sick of their lack of service!!!!!! 

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  — Mike Smith
Avoid like the swine flu
 I would never recommend this company to anyone. If you have an issue good luck working with their worthless customer service department. Please do n... 

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Avoid like the swine flu

 I would never recommend this company to anyone. If you have an issue good luck working with their worthless customer service department. Please do not sign up with them regardless of the pricing. 

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Just Green 36


9.09¢
per kWh
36
month term
more info

Just Green 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.09¢
Rate @ 1,000 kWh :  9.09¢
Rate @ 500 kWh :  9.09¢




  — Christie Alford
christie

 They turned my power off and said I didnt make a payment. I had, after I paid it over the phone, I found they had cashed my check. I called back to ... 

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christie

 They turned my power off and said I didnt make a payment. I had, after I paid it over the phone, I found they had cashed my check. I called back to say you double charged me and I want a refund. The email was a joke. Client services stink. The response was you have a payment due in two weeks so we'll keep the payment. Then said my 25 dollar creit would go towards shut off fee. I wasnt late so why should I pay this! Im swithing. Never going back! 

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  — Levi
RUN AWAY
 I Rate Cirro Energy very low on account and billing because you need to read the fine print ten times, or possibly call a lawyer and he might be able ... 

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RUN AWAY

 I Rate Cirro Energy very low on account and billing because you need to read the fine print ten times, or possibly call a lawyer and he might be able to help you. My biggest problem with Cirro Energy is they have Cirro customer service. As of right now I would never recommend Cirro Energy to anyone. RUN AWAY. 

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  — Jan Dineen
What have I gotten myself into?
 Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that cus... 

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What have I gotten myself into?

 Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that customer service was closed today. (Monday) I asked why? The lady said she didn't know, she was just helping out. This is insane. My rate is higher than I agreed to. They have the rate printed in super small print on the bill. Can't wait to dump this rip-off company. I am only locked in till June 10. I wish there was an electric company that I could walk in, ask questions and pay my bill. I am so aggravated! 

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  — BlondeBird
Love Cirro
 I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of t... 

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Love Cirro

 I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around. 

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Electric 24 Month Standard Fixed Rate


8.43¢
per kWh
24
month term
more info

Electric 24 Month Standard Fixed Rate


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.43¢
Rate @ 1,000 kWh :  8.43¢
Rate @ 500 kWh :  8.43¢




  — Tonyia Canales
Cirro Saves Me Money

 I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today a... 

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Cirro Saves Me Money

 I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical. 

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  — Philip
Meh
 Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewin... 

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Meh

 Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere. 

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  — Carole Atwell
Liars, Crooks, barely legal,
 We have several accounts with them and set up yet another with them. They did not notify current electric company and got double billed. Also starte... 

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Liars, Crooks, barely legal,

 We have several accounts with them and set up yet another with them. They did not notify current electric
company and got double billed. Also started billing for a security light that does not exist. Transferred
credit to wrong account and disconnected the other account. We told them we did not want it reconnected
They said OK but billed again with a reconnect fee. Power not reconnected. Then told this is in suspension and they kept billing and adding reconnect fees. They say this is all legal and have to
wait for another reconnect to disconnect and pay more fees. it will be worth it to pay the penalty on
all the accounts and never have to deal with them again. Hours every month trying to straighten out
the mess and every representative telling me something different. Unable to talk to a supervisor.
wish they could be stopped.  

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  — Mike
Cirro Liars & Thieves
 There so called extensions are deferred payments that they double yes double your bill I just payed them 80 2 weeks ago now I have a 123 dollar bill t... 

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Cirro Liars & Thieves

 There so called extensions are deferred payments that they double yes double your bill I just payed them 80 2 weeks ago now I have a 123 dollar bill there saying because of my deferred payment I said deferred I thought it was an extension no one explained this & I also owe for this month 143 wtf what was the "extension for this was just for last Month I owed u guys there over charging me & tricked me 

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Online Premier - 12


8.40¢
per kWh
12
month term
more info

Online Premier - 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.40¢
Rate @ 1,000 kWh :  8.40¢
Rate @ 500 kWh :  8.40¢




  — Sam
awful Billing and customer service

 This tired company will double charge your account and then refuse to give you back the money they stole. I do not recommend this company to anyone. ... 

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awful Billing and customer service

 This tired company will double charge your account and then refuse to give you back the money they stole. I do not recommend this company to anyone. I've had their service for three years and each successive year issues with them have become more numerous. Save yourself a few headaches and go somewhere else. I have never felt the urge to leave a negative review about any company, but this place inspired he yo doll out to warm others of the BS you will experience as their customer. 

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  — Sean
good and fair company
 i switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery... 

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good and fair company

 i switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery and ive never paid any hidden feas. i am currently in my second year and still no regrets. 

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  — Meredith
TERRIBLE SERVICE!!!!
 The customer service for this company is a complete joke. I had automated billing and when my card expired I called them a month in advance to notify ... 

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TERRIBLE SERVICE!!!!

 The customer service for this company is a complete joke. I had automated billing and when my card expired I called them a month in advance to notify them of my change in payment with my new card. They did not make record of this change so I called back the next month and gave them the new payment information again, then it happened the next month and the next!!! Then when I submited my final payment they charged it to the wrong card AGAIN and sent me to a collections agency. This is the worst run company ever, I willl never recommend their services to anyone. 

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  — Robin
Just fine
 Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us... 

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Just fine

 Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all. 

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  — RA
Solid company but gouges with fees
 My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 m... 

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Solid company but gouges with fees

 My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.

It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers. 

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Price Protection Plan 24


8.29¢
per kWh
24
month term
more info

Price Protection Plan 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.29¢
Rate @ 1,000 kWh :  8.29¢
Rate @ 500 kWh :  8.29¢




  — KEISHA
Wish i could get out!!!!

 I am a new customer of Cirro and i ALREADY hate their service. First of all my lights have been cut off twice, due to non payment. the first payment,c... 

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Wish i could get out!!!!

 I am a new customer of Cirro and i ALREADY hate their service. First of all my lights have been cut off twice, due to non payment. the first payment,came in, the day they cut light off ( how convient for them) The second time my service was interrupted, I had a death in the family and was off paying a payment plan that was set up because the first check that was sent to them was lost, but after making the payment i found out they did receive the payment just posted it to a wrong acct. I hope that they resolve all their issues and i hope that i can get my over payment back. i don't need them to just credit my account. Alod they are making me research the history although i have did my part. Cirro I REALLY HATE YOUR SERVICE...PLEASE LET ME OUT!!!! 

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  — K P
payment and customer services
 I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, du... 

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payment and customer services

 I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. . 

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  — Sharon
Horrible Customer Service
 I recently moved to Texas and signed up with Cirro Energy. Terrible customer service and payments are trouble. I had to fax in proof that I had been... 

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Horrible Customer Service

 I recently moved to Texas and signed up with Cirro Energy. Terrible customer service and payments are trouble. I had to fax in proof that I had been making my payments so they could give me credit. I called to transfer service at 8 AM and they said that I had to call back after 10 AM becuase before that was considered after hours service. I cancelled my service. 

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  — Betty
Great Customer Service! After hours Customer Service Awesome
 Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be ... 

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Great Customer Service! After hours Customer Service Awesome

 Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :) 

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Online Premier - 24


8.70¢
per kWh
24
month term
more info

Online Premier - 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.70¢
Rate @ 1,000 kWh :  8.70¢
Rate @ 500 kWh :  8.70¢




  — Trista
Beware of Cirro - payment processing nightmare!!

 Everything was good until Cirro had an issue on their end posting our credit card payment. We got confirmation our payments went through, but accordin... 

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Beware of Cirro - payment processing nightmare!!

 Everything was good until Cirro had an issue on their end posting our credit card payment. We got confirmation our payments went through, but according to Cirro they didn't. And with absolutely no advance notification our power is shut off on Friday, with my daughter's birthday party and guests arriving today(saturday)It is ridiculous that because of an error on Cirro's end that I sit in a hot house with spoiled food and the saddest 13 year old birthday girl. No supervisors work on weekend, so good luck trying to talk to someone who can help. Beware! 

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  — Wendy Douglas
Good thus far for us! Think competitors may be writing bad reports.
 We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot ... 

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Good thus far for us! Think competitors may be writing bad reports.

 We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot of the other companies and saw terrible reviews of them too, so I felt better. I gathered the competitors write the bad reports on each other. Genuine reports need to get to prospective buyers. I hope this is not true that they write on each other! But sure seems like a common thread of complaints. I do, however, believe Customer service is lacking and "I don 't care attitude"! Hopefully will change that. 

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  — Karen Carleton
Cirro is great
 Lowest bills ever. Easy to work with. Highly recommend. 

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Cirro is great

 Lowest bills ever. Easy to work with. Highly recommend. 

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  — Robert
NO TO CIRRO
 I recently switched to a new carrier. As soon as I made the switch, I received the highest electric bill I have ever been billed for. Coincidence? The... 

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NO TO CIRRO

 I recently switched to a new carrier. As soon as I made the switch, I received the highest electric bill I have ever been billed for. Coincidence? They are a horrible company to deal with. I will pay a higher price with someone else an avoid Cirro at all costs. 

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Eagle 24


8.55¢
per kWh
24
month term
more info

Eagle 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.55¢
Rate @ 1,000 kWh :  8.55¢
Rate @ 500 kWh :  8.55¢




  — David B
Poor business practices -- sends all exiting customers to collections

 I have just experienced the worst experience with a business in my lifetime with Cirro energy. Their standard business practice is to not send final ... 

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Poor business practices -- sends all exiting customers to collections

 I have just experienced the worst experience with a business in my lifetime with Cirro energy.

Their standard business practice is to not send final bills to exiting customers. Your only notice of an outstanding balance will be an unpleasant contact from ProCollect, the collections agency which serves as Cirro's accomplice in ruining your credit.

Avoid this energy company at all costs. 

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  — Do The Math And Cross Your Fingers
Staying with Cirro
 I could save 0.6 cents per kwh by switching to YEP. I generally use 2000 kwh, so that adds up to $12 per month. Cirro has no fixed monthly fee but YEP... 

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Staying with Cirro

 I could save 0.6 cents per kwh by switching to YEP. I generally use 2000 kwh, so that adds up to $12 per month. Cirro has no fixed monthly fee but YEP has a $7.95 monthly fee. That drops the savings to $4.05 per month. I've read lots of reviews of lots of companies, and most of the complaints have to do with things going terribly wrong when switching companies. Do I want to take that risk for $4.05 per month?

If I were using 1000 kwh per month, switching from Cirro to the "less expensive" YEP would actually cost me money because the savings from YEP's lower rate would be less than the additional $7.95 monthly charge.

I've had Cirro for 7 years at this address and several years at a prior address. Call me lucky if you wish, but I've never had a problem with them...so far... It always seems like I should be able to get a better deal. When I go though the fine print and run the numbers, however, the better deal never seems good enough to risk all the things that apparently can go wrong when making a switch.

The second largest category of complains seems to be "My electric company got taken over by another company and everything went wrong after that." Cirro is one of several companies that gets lots of complaints from the customers of companies that they bought. I don't see a way to avoid that risk - any company you pick might be bought out before your contract expires. I wish us all good luck! 

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  — Bill Murry
Cirro Energy
 Cirro Energy best prices and coustomer service a real Texas co Thanks 

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Cirro Energy

 Cirro Energy best prices and coustomer service a real Texas co Thanks 

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  — Joyce
Worst customer service - USELESS
 Customer service rude and not helpful or forthcoming even when you are clear about what you need and wanting to know what the next step is. Was told t... 

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Worst customer service - USELESS

 Customer service rude and not helpful or forthcoming even when you are clear about what you need and wanting to know what the next step is. Was told to call Oncor myself. Oncor tells me what the next step is and that CIrro has to send the reconnect order. I call Cirro back to verify that my reconnect order was sent since 1st customer service rep did not mention it. Second customer service rep verifies that the reconnect order is automatic and was sent. Smart meters don't take long once Oncor gets the order. He basically told me what the 1st rep should have said and what the Onocr rep actually did say. Cirro rep even puts an expedite on it for an additional fee, of course. I wait 2 1/2 hrs call Oncor to verify if they have received the order yet from Cirro. No nothing. So much for expedite! Oncor says I should call Cirro back and stay on them. I call Cirro back. Bounce through the IVR. Every "rep" I speak to has limited to no access to my information and doesn't know why the order has not gone over to Oncor yet. The advertised "24 hrs" Customer Service center closes at 8PM. "You can call back in the morning 730AM. I'm just the payment processing center and can't help you. Sorry I have seen this happen before where the customer has a current a account and yet no services for days." UNACCEPTABLE Cirro! I will be taking my business elsewhere. DO NOT USE Cirro as a service provider! Poor service, incompetence, the run around and lies is what you'll get. Their own payment processing people even admit to Cirro's failings and incompetence when it comes to customer service. Piss Poor! 

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Find Electricity Plans in Pennsylvania:


  — Poppapug
AVOID AT ALL COSTS!
 After specifically asking Cirro to start my service on a certain date, they started it the FOLLOWING DAY! This caused my old provider to charge me a $... 

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AVOID AT ALL COSTS!

 After specifically asking Cirro to start my service on a certain date, they started it the FOLLOWING DAY!
This caused my old provider to charge me a $200 "early termination" fee. Needless to say, I canceled the Cirro agreement.

Cirro's customer service really sucks. 

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Vista 3 Month Fixed


7.49¢
per kWh
3
month term
more info

Vista 3 Month Fixed


Plan Info
Term Length :  3 months
Plan Type :  Fixed Rate
Early Termination Fee :  $
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.49¢
Rate @ 1,000 kWh :  7.49¢
Rate @ 500 kWh :  7.49¢




  — C
After almost 2 years I still look forward to my bill each month - which autopays

 If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues wit... 

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After almost 2 years I still look forward to my bill each month - which autopays

 If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro. 

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  — Henry Chavez
Cirro Stinks!
 The worst service ever! We started getting weird bills that didn't make sense. We paid all our bills on time, even when we got a bill that said they... 

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Cirro Stinks!

 The worst service ever! We started getting weird bills that didn't make sense. We paid all our bills on time, even when we got a bill that said they owed us money! We knew better and since we were using balanced billing we sent our payment in just the same. Then we got a disconnect letter, even though we were paid in full. That was the last straw, we dropped them! Stay away from these guys, they don't know their heads from their bottoms. 

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  — Lance
Horrible Service!!!!
 Very bad customer service. I had cirro at my old address and transferred them to my new one. They never sent me a reconnection fee notice and they ... 

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Horrible Service!!!!

 Very bad customer service. I had cirro at my old address and transferred them to my new one. They never sent me a reconnection fee notice and they sent a disconnection notice 2 days before they want to disconnect. They have horrible customer service and have BAD record keeping! I'm definitely switching!!!! 

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  — Sarah
Do NOT ever sign on with Cirro! It is the worst run company I have ever dealt with!
 My problems with this company have been going on for almost a year! In October of 2011, I moved from an apt to a home and contacted Cirro to transfer... 

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Do NOT ever sign on with Cirro! It is the worst run company I have ever dealt with!

 My problems with this company have been going on for almost a year! In October of 2011, I moved from an apt to a home and contacted Cirro to transfer service. I moved and everything was fine until December of 2011 when I began to receive bills for my old apt - a location I hadn't lived at in 3 months. I contacted Cirro, and they informed me something was done incorrectly on their part when transferring service and they would immediately disconnect the prior location. A few days later the power mysteriously went out at my current location. When I spoke with the supervisor Moses, I found out they had disconnected the wrong address. This just so happened to be during one of the only cold spells in Jan 2012 and I have a little one at home. I repeatedly called trying to see when my power would be turned back on, but the answer from supervisor Moses was that it was not his problem, he was the only manager on duty and they were too busy. Through all this, somehow a third account was opened in my name - the 1st being from my apt, the 2nd being my home, & the 3rd yet another account for my home. I was charged a move in fee for this 3rd account, even though I never moved, & several other fees which were eventually credited back to my account. Then in March 2012 I was sent a disconnect notice for not paying a bill - when in actuality I had paid every bill. After this, I spoke with supervisor Lisa to cancel my service and spent days arguing with the company over why I should be let out of my contract without a cancelation fee. I was sent a final bill in March 2012 and paid it on time, therefore zeroing out my balance with all three accounts closed... or so I thought! Yesterday, 8/9, I got a call from a collection agency saying I was delinquent for approx $150 with Cirro due 8/11 by 1pm. I called supervisor Lisa again, and after a short conversation was disconnected. She never called back. I spent over an hour trying to get her back on the phone, but every time I was told she was on another call. I eventually spoke with yet another person and they informed me it would be taken care of today and I would be notified by a phone call and an email no later than 9am. I was not. I called again tonight, several times attempting to get a supervisor on the phone, and when I finally did - the response was that they were extremely busy and that nothing could be done until next week. So now I get to wait and see if my credit is damaged from a mysterious delinquent amount on a zeroed out account closed 3 months ago.

Never, I repeat, NEVER sign on with Cirro Engery. They might fool you by saying you will be saving money, but they actually charge almost $60 a month in delivery charges and extra fees they don't want to explain. The hassle is not worth it!! They are too short staffed, inexperienced, and lack all the basics of proper customer service and communication for that matter. 

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Vista 24 Month Fixed


8.99¢
per kWh
24
month term
more info

Vista 24 Month Fixed


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.99¢
Rate @ 1,000 kWh :  8.99¢
Rate @ 500 kWh :  8.99¢




  — R Patrick
So far so good

 I have renewed for the third time. I am very happy with the electric bills each month. Had a billing problem last year and I will admit it was frustra... 

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So far so good

 I have renewed for the third time. I am very happy with the electric bills each month.
Had a billing problem last year and I will admit it was frustrating to deal with their call center
of people who appear to not talk to each other or document anything. Had to explain the situation every time I had to follow up on it. It took three weeks to prove to them that I had paid before the due date and they had cashed my check before the due date. My bank couldn't believe how stupid they were.
Since that horror show - no problems at all. I 'm keeping them for now.

issue and Yes they asked me FAX a copy of my check. 

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  — Kelly Brittain
Cirro igmos on the phone
 Ridiculous customer service, web site doesn't work, boobs on the phone don't know anything. They actually told me to fax , yes send a fax, for web sit... 

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Cirro igmos on the phone

 Ridiculous customer service, web site doesn't work, boobs on the phone don't know anything. They actually told me to fax , yes send a fax, for web site help. It is still broken.

I have rarely seen worse service in the former republic.

Run away. 

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  — Frustrated
NO CUSTOMER SERVICE
 I have used Cirro Energy at my last two apartments. I loved their low rates. I was going to set it up for my third apartment and called to ask a quic... 

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NO CUSTOMER SERVICE

 I have used Cirro Energy at my last two apartments. I loved their low rates. I was going to set it up for my third apartment and called to ask a quick simple question.The woman who answered said that they were closed and i'd have to call back tomorrow. When i told her that the cirro energy website says that I can call 24-7 she said that is for only emergencies and hung up.
This is the exact quote from their website: "Call us 24 hours a day, 7 days a week for expert answers to all your electricity questions. You'll see why over 100,000 customers across the state have chosen Cirro Energy for exceptional customer service and electricity savings."-www.cirroenergy.com

There may be more expensive energy rates at other companies but i will take that over Cirro's "customer service" or lack of. It was such a short and simple question too.  

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  — S.T
Terrible Service
 upon signing with cirro I was told there was not a TDU delivery charge, just their rate per KWH. Then upon receiving my first bill they put the TDU ch... 

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Terrible Service

 upon signing with cirro I was told there was not a TDU delivery charge, just their rate per KWH. Then upon receiving my first bill they put the TDU charge double the amount of the electric charge. When I asked for them to pull up the recorded conversation. I was told they wont pull those up unless legal action is taken.
and if I break contract I will have to pay each months remaining delivery charges......Do not use cirro...... 

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6 month fixed


8.24¢
per kWh
6
month term
more info

6 month fixed


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $49
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.24¢
Rate @ 1,000 kWh :  8.24¢
Rate @ 500 kWh :  8.24¢




  — Rick
Great service

 I've been with Cirro for 2-3 years and have had no problems with the service, online payments, etc. I am a church administrator and switched our chur... 

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Great service

 I've been with Cirro for 2-3 years and have had no problems with the service, online payments, etc. I am a church administrator and switched our church (which has a few different meters) to Cirro as well and have had no problem at all. They are not usually the absolute lowest price, but they are pretty close and the convenience of no problems is worth a slightly higher price. 

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  — Viviana Smith
Consumer
 I do not recommend this energy company. The telemarketer did not tell me I was signing up for a one year contract. If I would have known I wouldn't ... 

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Consumer

 I do not recommend this energy company. The telemarketer did not tell me I was signing up for a one year contract. If I would have known I wouldn't have signed up. The next thing I know I am being charged $150 because I went with another energy company. Then when I called customer service they would not allow me to hear the conversation between me and the telemarketer. They said they had the conversation taped but refused to allow me to hear it. I think they didn't let me hear it because the proof would be in my favor. I wouldn't use this company. 

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  — Ted Olaye
Service
 I switched from this company and they promptly sent my account to Collections without making any attempt to reach me. Even their C/S agreed they lac... 

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Service

 I switched from this company and they promptly sent my account to Collections without making any attempt to reach me. Even their C/S agreed they lack business best practices
Please avoid this company 

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  — Linda C
STAY AWAY FROM CIRRO!
 This is the WORST electric co i have ever had! I was also,with Kenetic and they were awesome. I feel like i went from the top all the way to the botto... 

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STAY AWAY FROM CIRRO!

 This is the WORST electric co i have ever had! I was also,with Kenetic and they were awesome. I feel like i went from the top all the way to the bottom of the barrel. I was on the equal billing plan and Cirro can not get it figured out.It has become a part time job just calling them every week to try and get my bill corrected, it still has not happened. They keep saying one thing on the phone but keep showing on the payment site that i am late. This is the most screwed up incompetent company i have had to deal with, i am on hold with them as i type, still trying to get my bill corrected...can not wait to get away from this night mare of a company!!!! 

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Find Electricity Plans in Pennsylvania:


  — K.Wilkinson
Run as fast as you can to get away from these crooks!
 I was switched from Kinetic to Cirro and was told in writing that I had to do nothing and my contract would remain in place. I just happened to logon ... 

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Run as fast as you can to get away from these crooks!

 I was switched from Kinetic to Cirro and was told in writing that I had to do nothing and my contract would remain in place. I just happened to logon yesterday to change my form of payment and it said my contract had expired even though I just renewed with Kinetic in January (also have a 12 month contract in writing from Kinetic). Cirro put me on month to month with no notice, so my bill is now much higher AND they did not continue average billing as I had with Kinetic. When I called, I got nowhere as the rude C/S person Jessica basically said it was Kinetics fault and there was nothing she could do. Asked for a Supervisor and of course, there was nobody available. I have filed a complaint with the BBB, but I am sure that will go nowhere. They are crooks...stay away! 

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Green Online Premier 12


8.50¢
per kWh
12
month term
more info

Green Online Premier 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.50¢
Rate @ 1,000 kWh :  8.50¢
Rate @ 500 kWh :  8.50¢




  — Ben
Former Kinetic customer

 I'm very dissatisfied with the billing transition between Cirro and Kinetic after Kinetic was bought out. I feel they really dropped the ball on... 

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Former Kinetic customer

 I'm very dissatisfied with the billing
transition between Cirro and Kinetic after
Kinetic was bought out. I feel they really
dropped the ball on getting us switched over.
Apparently many former Kinetic customers had
similar problems. Cirro customer service is
terrible. I'll be switching as soon as my
original contract ends.

Stay away from Cirro!
- Cirro is a Zero. Booooooooo! - 

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  — Robert Hicks
Current cirro customer
 Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refr... 

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Current cirro customer

 Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refreshing to speak to an actual person who cared about my business from the get-go. There are a few companies out there with a slightly better rate (not many)but I'll probably be sticking with Cirro because of the way they treat me-With respect. Thanks, Cirro Energy. 

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  — Nathan
Terrible
 Like others, I was switched to Cirro from Kinetic. Their customer service is terrible. I recently moved and used the opportunity to switch provi... 

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Terrible

 Like others, I was switched to Cirro from Kinetic.
Their customer service is terrible. I recently
moved and used the opportunity to switch
providers. I had six days of service in one
billing period and they charged me a minimum usage
fee of $15. I talked to a manager and she was less
than helpful, telling me I had no choice. Don't
bother with this company. 

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  — Marty
Painless
 No problems with a three month fixed plan. Simple and straight forward ordering. Never needed the customer service. Just wish the follow on rate wa... 

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Painless

 No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring. 

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6 Month Home Power Plan


10.59¢
per kWh
6
month term
more info

6 Month Home Power Plan


Plan Info
Term Length :  6 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  10.59¢
Rate @ 1,000 kWh :  10.59¢
Rate @ 500 kWh :  10.59¢




  — Dorothy M Parker
false advertising on plans

 i was promise a 9.6 fix rate/for 12 months/the kwh hours kelp going up now its up to 11.97 kwh/without even advising me/this a rip off/a promise that ... 

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false advertising on plans

 i was promise a 9.6 fix rate/for 12 months/the kwh hours kelp going up now its up to 11.97 kwh/without even advising me/this a rip off/a promise that was not kelp my cirro/i will not recommend this company to anyone i now shopping for a new electric..they dont care about been honesty//all they want is the money.i will rate the company a [f}.. 

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  — ME
Good provider.
 Everything is fine, just looking for a lower price. 

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Good provider.

 Everything is fine, just looking for a lower price. 

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  — Anonymous
No problem here
 My acct with Kinetic Energy dissolved into Cirro Energy with no problems. The changeover was seamless. Would definitely recommend. 

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No problem here

 My acct with Kinetic Energy dissolved into Cirro
Energy with no problems. The changeover was
seamless.
Would definitely recommend. 

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  — Tg
forced into contract when simple power went broke
 I was forced in a contract with Cirro when Simple Power went out of business. They did not honer my rate with Simple Power and added more tax and fee... 

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forced into contract when simple power went broke

 I was forced in a contract with Cirro when Simple Power went out of business. They did not honer my rate with Simple Power and added more tax and fees. They will also not take any credit card otyer than MC or Visa. Discover is my referred card for payment. I will dance on the day my contract expires and will change a quickly as i can to another provider. 

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Vista 6 Month Fixed


9.49¢
per kWh
6
month term
more info

Vista 6 Month Fixed


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.49¢
Rate @ 1,000 kWh :  9.49¢
Rate @ 500 kWh :  9.49¢




  — Rob
Horrible customer service

 Never had an issues with Cirro energy until they decided to charge us several days early on a bill without sending us a statement first. After several... 

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Horrible customer service

 Never had an issues with Cirro energy until they decided to charge us several days early on a bill without sending us a statement first. After several overdraft fees and horrible customer service incidents we're fed up. Never have we gotten a reasonable reason as to why and we cannot get a supervisor to call us back despite having asked for one three times(their supervisors wont take a call at the call center they have to call you back at a later date). At this point its in mediation with the BBB which they are a member of. Hopefully that will get some action but were not crossing our fingers. Could be a decent company but their customer service is consistently terrible. Id rather switch than deal with another day of this. 

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  — J Finch
Put Kinetic employees out of work
 I was just switched to Cirro, not by my choice, but rather when Kinetic was just sold to them. I really liked dealing with a TEXAS based company wher... 

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Put Kinetic employees out of work

 I was just switched to Cirro, not by my choice, but rather when Kinetic was just sold to them. I really liked dealing with a TEXAS based company where a person actually answered the phone and the rates and service were great. Dominion Resources, which owns Cirro is NOT a Texas based company. I am not enthused at the idea of rewarding an out of state company for putting Texans out of work. Spoke to a Kinetic employee and was told that most of them are losing their jobs. I'm planning on shopping around for another Texas based provider to switch to when my plan expires next month. 

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  — A Loyal Customer
Have been with Cirro for 2 yrs now
 We have been with Cirro Energy for at least 2 yrs now and have never had a problem with billing. We had previously been with TXU and Reliant and ... 

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Have been with Cirro for 2 yrs now

 We have been with Cirro Energy for at least 2 yrs now and have never
had a problem with billing. We had previously been with TXU and
Reliant and when we switched our bills went down by almost 75%. We
never have a bill that's $200 anymore. In the winter our bills are always
less than $100. We have never had any trouble with customer service
or billing. Every time our fixed rate plan is about to expire, we get
something in the mail that gives us a lower rate per KWH to continue
with them. The only thing I wish they did was offer bonuses for always
paying on time and being a loyal customer. I think one time our bill
was only $4 because we had always paid on time and been loyal but
that was only one time. It may be that we renewed for only 6 months
this last time. Would also like to see a bonus for referrals. I've
recommended Cirro to a few of my friends
and they are happy with their bills and service as well. Would also be 

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  — Eap Ambit
do not sIgn up with cirro energy
 DO NOT SIGN UP WITH CIRRO ENERGY I own a property and a previous tenant signed up with these guys and then left the property. I attempted to connect ... 

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do not sIgn up with cirro energy

 DO NOT SIGN UP WITH CIRRO ENERGY
I own a property and a previous tenant signed up with these guys and then left the property. I attempted to connect service in my name as property owner so I could do needed repairs to the property. I requested service through Ambit Energy. Ambit attempted to connect the service and Oncor refused to connect due to a switch hold by CIRROA..H.... The request was rejected 4 times by Oncor citing Cirro refusing to release the switch hold even though I had provided all necessary documentation. Cirro is basically holding my property hostage for some bill of a previous tenant. I provided proof of ownership by tax documents and new occupant statement and notarized letter. I then decided if I cant beat them I would join them. Cirro would not even release the switch hold for an account with their own company. I sent them their required documentation including 2 months bills from Ambit and their new occupancy statement. I still no power. 

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Find Electricity Plans in Pennsylvania:


  — JW
Stay Away!
 We used Cirro for several years and had nothing but trouble with their customer service. It seems that no matter what your problem is, their represent... 

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Stay Away!

 We used Cirro for several years and had nothing but trouble with their customer service. It seems that no matter what your problem is, their representatives are trained to say "Sorry, I cannot help you with that." We switched back to Reliant. 

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Guaranteed Choice 24


8.79¢
per kWh
24
month term
more info

Guaranteed Choice 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.79¢
Rate @ 1,000 kWh :  8.79¢
Rate @ 500 kWh :  8.79¢




  — Karen
Not worth it!!

 I originally had Simple Power and they got bought out by Cirro. I have had been with them for almost one year and it has been the worst service I have... 

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Not worth it!!

 I originally had Simple Power and they got bought out by Cirro. I have had been with them for almost one year and it has been the worst service I have ever recieved. They recently changed my account number without telling me. When I asked why they changed the account number without telling me they said that the account number is on my statement. I pay through bill pay with my bank online and it has the account number in there for me. I do not look on my statement each month to make sure my account number is the same. Especially since nothing has changed for it to be a different account number. The lady also asked for my account number when i called and I asked which one they needed the old or new one and she said they can look it up through either account number. Then why am i going through this and why did i get a disconnection notice when they recieved the payment. The cost per kilowatt may be good but the company is not! Definately not worth it!! DO NOT USE THEM!!!! 

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  — Dan
Cirro Seriously?
 They bought a good company we never had trouble with and we have had nothing but complaints about Cirro. Bad customer management and no customer service. 

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Cirro Seriously?

 They bought a good company we never had trouble with and we have had nothing but complaints about Cirro. Bad customer management and no customer service. 

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  — SGP TX
Great so far!!!
 I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 bef... 

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Great so far!!!

 I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive. 

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  — Venitta Bennett
liars
 did the enrolkment with this company but when i read the contract the rate was not what was quoted and the deposit refund in the contract was not as q... 

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liars

 did the enrolkment with this company but when i read the contract the rate was not what was quoted and the deposit refund in the contract was not as quoted.... so i found another company and then then said since i just gave the deposit 1 hour earlier they would refund it back directly ( the contract says you have 3 days to change your mind) but when i called 2 days later to see where the money was i was told the finance office changed their mine(did not call me) and was going to send it i the mail......2 weeks later i got it i the mail via a check that will take 7 days to clear my bank.... liars 

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Price Protection Plan 12


9.59¢
per kWh
12
month term
more info

Price Protection Plan 12


Plan Info
Term Length :  12 months
Plan Type :  Month-to-Month
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.59¢
Rate @ 1,000 kWh :  9.59¢
Rate @ 500 kWh :  9.59¢




  — C. M. Heep
Ok, but getting expensive.

 I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable... 

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Ok, but getting expensive.

 I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks! 

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  — Tasha B
Bad Company, Do Not Sign Up!
 When I first signed up with Cirro Energy, I saw on their Ad of 5.6% Kilowatt. I was excited and should have seen the Red Flags.I called and spok... 

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Bad Company, Do Not Sign Up!

 When I first signed up with Cirro Energy, I saw
on their Ad of 5.6% Kilowatt. I was excited and
should have seen the Red Flags.I called and
spoke to Representative and she spoke unclear
but I have been there with pretty much every
company with an accent. I asked her if the
company had Average billing and she replied NO.
I listened, She did not tell me there were
Delivery charges. I got my first bill and it
was questionable. I called to see why it was so
high "what is delivery charges? I heard a long spiel. I then asked about Average
billing and she said they did offer it. I
signed up. She said it would show on my next
bill. It did not! The price was like a Rent
payment. I was furious. No one called me back
so I called them 10X" no one cared. The
Manager said that if I can find another company
cheaper, he would cancel my Contract NO CHARGE.
Then at the end, he said that he never said
that. It took him 2 weeks to tell me I was a
liar. WHY ME.... Cancelling In Progress! MF 

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  — G
Cirro replaces Simple Power
 This is the first review of anything I have written, and I realize people usually write reviews when they are angry. However, Cirro Energy bought out ... 

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Cirro replaces Simple Power

 This is the first review of anything I have written, and I realize people usually write reviews when they are angry. However, Cirro Energy bought out Simple Power a few months ago, and immediately my bills went up. I knew that the cents/kilowatt hour would increase, but my kilowatt hours increased significantly when they put in a new meter. They also increased significantly during a month where I had moved out of the apartment had no furniture, no air on, nothing plugged in. The only thing consistently drawing energy was my energy efficient refrigerator. Calling Cirro to correct, they told me there would be a fee they went out to check the meter and I was wrong... which I also expected. I asked them what if their meter wasn't working? And they said it was impossible, their meters are always working and that oncor would probably not check whether the meter was accurate because they have perfect meters. So lots of $$$ later, Cirro will no longer be my provider. 

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  — Pissed Off
Lazy, RUDE... you get what you pay for.
 The price is GREAT! However, costomer service needs an attitude adjustment. I transfered my service to a new address and shortly after called to switc... 

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Lazy, RUDE... you get what you pay for.

 The price is GREAT! However, costomer service needs an attitude adjustment. I transfered my service to a new address and shortly after called to switch credit cards on my auto draft account. 2 months after the card switch I recieved disconnection letters because the account is being charged to the canceled card. When I called to figure it out I was transfered to what seemed like a superviser. She was short and snobby in her explaination of what happened and when asked, for the third time, why my credit card had'nt been switched like I'd requested, her answer was "Look its not writen in here that you switched it." My response was "then how could I have been charged the final amount on my previous address if the card wasnt switched?" She had no answer and told me I had until the 2nd to pay the balance. And then "Have a nice day" Click NEVER ONCE did I get an apology. If the people answering phones represent your company then my opinion of your company is RUDE, quetto and uneducated. 

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RescueLock 12


9.45¢
per kWh
12
month term
more info

RescueLock 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $110.00
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.45¢
Rate @ 1,000 kWh :  9.45¢
Rate @ 500 kWh :  9.45¢




  — Constance Beauchamp
Not honoring contract

 I was a Simple Power customer with a contract August 10, 2010 thru August 9, 2011. I was placed with Cirro Energy by Simple Power when they discontin... 

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Not honoring contract

 I was a Simple Power customer with a contract August 10, 2010 thru August 9, 2011. I was placed with Cirro Energy by Simple Power when they discontinued service. I was assured the original contract with Simple would be honored. It was until the last bill, service period 7/13/2011 thru 8/11/2011. I was given the rate I had on contract but a charge of $59.91 was added to my invoice identified as delivery charges. When I phoned to inquire about this charge I was told because the meter was read one day after the original contract expired, I was subject to Cirro's terms for the entire month. I had cancelled service as I found another company with an offer I wanted to take but I didn't cancel until after Aug.10, termination date for the contract. I was told I just didn't understand. I understand just fine. Cirro Energy took unfair advantage of me and violated the terms of the contract in my opinion not honoring it through the expiration date. 

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  — Bob
BILLED after account closed!!!
 unbelievable - after my good supplier sold to Cirro. Switched and paid Cirro, over paid even. SO CIRRO sent me a bill after couple of months saying l... 

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BILLED after account closed!!!

 unbelievable - after my good supplier sold to Cirro. Switched and paid Cirro, over paid even. SO CIRRO sent me a bill after couple of months saying late payment and that I owed them six cents...... What they got paid on time, over paid by 1.07$ and now this
I switched to Reliant as they have their billing act together 

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  — Anthony Howard
Cirro Energy
 No problems.. no complaints.. have increased their rates.. 

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Cirro Energy

 No problems.. no complaints.. have increased
their rates.. 

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  — Christina
CIRRO Energy Customer Relations- Wrongful Disconnectionhttp:
 Wrongful Disconnection of Service & Poor Customer Service 1st of Aug, 2011 by christinad I've had an account with Simple Power for the ... 

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CIRRO Energy Customer Relations- Wrongful Disconnectionhttp:

 Wrongful Disconnection of Service & Poor Customer Service



1st of Aug, 2011 by christinad



I've had an account with Simple Power for the past 2 years as well as automatic bill pay from my bank. Apparently last month Simple Power went out of business and transfered all accounts to Cirro Energy. On Saturday, July 28th we returned from an out-of-country vacation to a temperature of 105, disconnected electricity, no alarm system, and a fridge and freezer filled with melted/rotten food. I called and was told that I couldn't speak to anyone regarding the problem until Monday. As a result, we also incurred hotel bills. There was a 10 day notification letter from Cirro Energy in our mailbox dated July 26, 2011 stating that we had 10 days to pay our bill or the electricity would be turned off on August 5, 2011. HOWEVER, we can tell from our online account for our security system that it was deactivated when our power was turned off on July 23, before the mandatory 10 day notification letter was even typed. The TDU verified that the disconnection was received over a week ago. No efforts were made to contact us regarding their error in billing, and the "supervisor" who I was told would contact me ASAP regarding the problem still has not returned my 5 phone calls. I spoke with a Public Utility Commission representative and was told that Cirro/Simple Point is definitely at fault because 1)the automatic bill pay should have been seemless and 2)the requirement of a ten day notice of service disconnect was not followed. I'd like reimbursement for all expenses.  

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  — Anoynomous
Disappointed
 I had Simple Power for the last two years and was completely satisfied with their service. Since Simple Power was purchased by Cirro my bill has jum... 

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Disappointed

 I had Simple Power for the last two years and was completely satisfied with
their service. Since Simple Power was purchased by Cirro my bill has jumped
from 100 dollars to 250- 300 dollars!! The first month of service with Cirro I
received three different bills each statement increasing in price. After calling to
try to find out the reason for the increase I hung up still clueless in what was
going on. I am switching as soon as my contract is over. I DON'T recommend
them to anyone. 

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Live Brighter 18


8.09¢
per kWh
18
month term
more info

Live Brighter 18




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  8.09¢
Rate @ 1,000 kWh :  8.09¢
Rate @ 500 kWh :  8.09¢




  — Curtis Wilcott
Cirro Energy difficult to work with

 Was a Simple Power customer in Oncor area. Cirro Energy bought Simple Power. Although they send out a letter stating they would honor Simple Power con... 

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Cirro Energy difficult to work with

 Was a Simple Power customer in Oncor area. Cirro Energy bought Simple Power. Although they send out a letter stating they would honor Simple Power contract terms costumers had. Wrong. The very first bill was at a much higher rate. It was difficult to contact this company as the phone number they had listed on the first bill was incorrect. Finally got through and was told that info they had said we were on month to month rate even though were under 12 month contract at a different rate than they wanted to charge us. I am self-employed and had Simple Power for my usiness service. Cirro did the exact same thing with my business service first bill. I had an email from Simple Power stating I had renewed for 12 months. I provided the email. They said it did not matter. Their information said I had month to month service at a higher rate. This company is crooked. AVOID this company at all costs. They do not care about you as a human and a customer. They just want money. 

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  — Jennifer
things are good
 I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew th... 

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things are good

 I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew though. There are a lot of energy companies with lower rates now- but I'm comfortable where I am. Not sure I will move- but might. 

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  — Anonymous
I question your review system.
 I question your review comments. I was a Simple Power customer until recently when Cirro Energy purchased Simple Power. I received a letter telling me... 

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I question your review system.

 I question your review comments. I was a Simple Power customer until recently when Cirro Energy purchased Simple Power. I received a letter telling me of the switch, and that they would honor the exisitng contract terms. First bill showed they were charging more kw/h than I paid with Simple Power. I had just signed for a twelve month rate with Simple Power four months before Cirro took over. Cirro said their records showed I was not on a 12 month contract but on a month to month rate. Also, the telephone number they printed on their bill hung-up on us everytime we dialed it. It took me an hour to find a telephone number where they could be reached. They bascially told us to jump in the lake about the rate. They did not even say they would investigate the discrepency. Your review comments say the company has great customer service, but I would strongly disagree with that statement. 

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  — Anonymous
Not Bad, but Going to try someone new
 I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am... 

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Not Bad, but Going to try someone new

 I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am on the phone with them at the moment to inquire about their rates. The customer service does seem fine, but for the price, I will be trying somone new. 

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18 Month Fixed


7.27¢
per kWh
18
month term
more info

18 Month Fixed


Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $75
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.27¢
Rate @ 1,000 kWh :  7.27¢
Rate @ 500 kWh :  7.27¢




  — Jack
Bad Bill Problems

 Watch out here. Was with Simple power Great Company but guess they had problems. Anyway I have received 3 bills in June. One with $0.00 balance. 2nd w... 

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Bad Bill Problems

 Watch out here. Was with Simple power Great Company but guess they had problems. Anyway I have received 3 bills in June. One with $0.00 balance. 2nd with $5.00 balance and the 3rd with a $140.00 balance. On the last bill it said the 5.00 bill was already past due. But, the bill due date is the 27th its only the 22nd. Call them and yes they already received my 5.00 payment but why does it say its past due and you have added it to my new bill.CSR did not know why and would take this to a supervisor. This sounds like I'm going to have a Billing Nightmare if I stay. I will be switching, hope I can find another Simple Power. Also, they don't except electronic fund tranfer from your bank so be prepared to mail paper checks again or pay them over there website. 

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  — Stay Away!
They have gone bad.
 The first two years they were great, but the last few months they have stopped sending the bills out. We just get termination notices with no warning.... 

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They have gone bad.

 The first two years they were great, but the last few months they have stopped sending the bills out. We just get termination notices with no warning. We expedited a payment from our bank and they claimed they never recieved it even when the bank says they did. Naturally they then charge us extra. Stay away, they are becoming scam artist. 

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  — DickW
Simple Power To Cirro
 I had been with Simple Power for two years, Wonderful company, low rates, a simple billing and automatic credit card payment system, an understandable... 

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Simple Power To Cirro

 I had been with Simple Power for two years, Wonderful company, low rates, a simple billing and automatic credit card payment system, an understandable bill with everything bundled in to one total.

Every month my bill consisted of Kwh used times rate(.091) equalling amount owed plus taxes of $1.50 to $2.00 or so.

Then I get a letter saying Cirro has bought the company. Went to the web to check out their Terms of Service and Electricity Facts Label. Incomprehensible. Phoned them and after half an hour was little the wiser.

I THINK that if I stay with them after my Simple Power contract expires I'll get a rate of .0856 per Kwh and a bill like this:

Usage + $5.25 Base Charge + TDU pass thru or whatever of $5.87 + Taxes.

I checked how this would compare to an old Simple Power bill using 475 Kwh.

Simple Power $45.09
Cirro $53.17

PS: I also checked out TXU, Reliant and about 10 other providers. Even more incomprehensible than Cirro. TXU and Reliant terrible.
 

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  — Anonymous
No problems
 Have had this company for a year with no problems at all. 

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No problems

 Have had this company for a year with no problems
at all. 

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Vista 18 Month Fixed


8.89¢
per kWh
18
month term
more info

Vista 18 Month Fixed


Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.89¢
Rate @ 1,000 kWh :  8.89¢
Rate @ 500 kWh :  8.89¢




  — Anonymous
Ed P

 After 2 years on 12 month plans, I am very happy with the service and rates. My usage varies from just over 1000 kw to just over 2000 kw per month. ... 

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Ed P

 After 2 years on 12 month plans, I am very happy with the service and rates. My usage varies from just over 1000 kw to just over 2000 kw per month. During the past year, my total bill divided by KWH used consistently comes in at just over 11 cents per KWH. The residential renewal rate they are offering is lower yet. 

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  — James Cobon
Avoid
 I signed up for CIRRO service and found the billing to poor at best - sometime receiving as many as 9 bills in a single month. The gotcha is cancellin... 

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Avoid

 I signed up for CIRRO service and found the billing to poor at best - sometime receiving as many as 9 bills in a single month. The gotcha is cancelling the service as they charged me $597.00 to cancel the service of which I refused to pay. They have sent my failure to pay this fee to a collection company where they lie that you didn't pay your bill. they never say it was excessive fees. Avoid this company at all cost 

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  — Bob
Questionable Contract Renewal Rate Quotes
 Switched to Cirro a year ago for a better rate, .135 to .10. Got a letter informing my contract was about to expire and they were offering a new speci... 

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Questionable Contract Renewal Rate Quotes

 Switched to Cirro a year ago for a better rate, .135 to .10. Got a letter informing my contract was about to expire and they were offering a new special offer rate of .091 which was slightly higher than their .089 EFL rate on the internet. So I called to see what they were offering. After discussion with Service Rep. he quoted a rate of .083 which I accepted in a heart beat. A few days later I received my new contract with the EFL indicating my new rate at 1000kWh usage at .089. After doing some math, I determined that the $5.85 TDU Pass-through Customer Meter Charge was not included in the .083 quote. Even the .083 quote is incorrect, when you factor out the TDU Pass-Through charge the rate is .0836. I talked to customer service and a supervisor who stated she would listen to the recorded acceptance called and call me back. Did not happen, so I canceled the contract with in the 3 day grace period and had it documented by e-mail to cover any question as to my rejection date. 

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  — Edward Bellion
Terrible billing and Customer service
 I would not recommend Cirro Energy. Although their rates are seemingly low, (I was never sure why we did not get the promotional rate on all our bills... 

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Terrible billing and Customer service

 I would not recommend Cirro Energy. Although their rates are seemingly low, (I was never sure why we did not get the promotional rate on all our bills), their billing procedures and customer service are really poor. I have had to call them almost every month to correct errors. They say they are corrected but they reappear the next month. I got different answers from different CSRs; they don't seem to know their facts very well, and are not well trained. For some of them English is obviously not their first language. I finally had to get with a supervisor to try to get it all fixed, which took about three weeks. She never did call me back, I had to call her again, and my latest bill was still wrong! I am not calling them this time, I'll just pay the incorrect bill and I will switch providers when my contract expires. My advice is to avoid Cirro and go with another provider, even if their rate is a little higher. 

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  — Elia Rivera
Wow what a difference
 I am so happy I called Cirro. I was robbed by TXU for 6 years and was terrified when it was bill time. When my first year with Cirro was over I expect... 

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Wow what a difference

 I am so happy I called Cirro. I was robbed by TXU for 6 years and was terrified when it was bill time. When my first year with Cirro was over I expected to have a higher rate, but to my surprise it was lower!! My rates with TXU were double compared to what I am paying now. It is so great not to be a nervous wreck around bill paying time.I will continue to spread the good word about Cirro. 

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Guaranteed Renewable 12


9.99¢
per kWh
12
month term
more info

Guaranteed Renewable 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.99¢
Rate @ 1,000 kWh :  9.99¢
Rate @ 500 kWh :  9.99¢




  — Happy Client
Cirro SUCCESS!

 Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same. 

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Cirro SUCCESS!

 Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same. 

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  — Roger
I have had good experience with Cirro
 I switched to Cirro after two other companies bumped my variable rates way up (Amigo and Gexa). I have had good experience with them. Billing has be... 

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I have had good experience with Cirro

 I switched to Cirro after two other companies bumped my variable rates way up (Amigo and Gexa). I have had good experience with them. Billing has been on time and autopay set up easily. I was able to change to a lower rate (6-month) plan when my "variable" rate didn't come down. All in all, I have been satisfied. 

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  — Bernadette
Pleased
 We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was hel... 

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Pleased

 We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time. 

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  — Tyler Garrick
Did not like at all!!
 they never mentioned a electricity delivery charg. ei... 76.00 of electricity comes with a 36.00 delivery charge. I also recd my bill late every mon... 

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Did not like at all!!

 they never mentioned a electricity delivery charg. ei... 76.00 of electricity comes with a 36.00 delivery charge. I also recd my bill late every month. avoid. 

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Guaranteed Choice 6


9.25¢
per kWh
6
month term
more info

Guaranteed Choice 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.25¢
Rate @ 1,000 kWh :  9.25¢
Rate @ 500 kWh :  9.25¢




  — Scott
Avoid

 Company uses deceptive selling practices. Quotes a rate then adds as many additional charges as possible to it. My average cost has been $.30 per KW s... 

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Avoid

 Company uses deceptive selling practices. Quotes a rate then adds as many additional charges as possible to it. My average cost has been $.30 per KW since signing with them. Customer Service has been about the norm. Billing has been a little wierd from time to time. Bills come late, don't get one for 45 days get 13 bills in one year. Will cut off power even after giving your a payment confirmation number on a cash payment. 

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  — An Experienced Cirro Customer
Cirro Energy provides really poor customer service
 Cirro Energy provides really poor customer service. I thought TXU was the worst, but I was wrong. At least TXU knows how to bill you properly. Even... 

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Cirro Energy provides really poor customer service

 Cirro Energy provides really poor customer service. I thought TXU was the worst, but I was wrong. At least TXU knows how to bill you properly. Even though I have had autopay activated with Cirro for over 15 months, they still for some reason bill me late charges routinely? and send me 7 day disconnect warnigns for non-payment about every 3 months? WTF? Stay away from Cirro. 

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  — Ms. Stanley
Rip-Off
 This particular electric companies rates, have increased in the last 4 mos without explanation. When you call to ask the Customer service reps what i... 

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Rip-Off

 This particular electric companies rates, have increased in the last 4 mos without explanation. When you call to ask the Customer service reps what is going on they just tell you "your kilowatt usage has increased. It's a horrible company. 

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  — J
not so fixed rates
 the "lock rate" fixed rate plan is actually a variable rate based on TDSP rate. SOOOO...you can not say you got a fixed rate. other than t... 

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not so fixed rates

 the "lock rate" fixed rate plan is actually a variable rate based on TDSP
rate. SOOOO...you can not say you got a fixed rate. other than that...bills
always showed up on time! Can't see that they have any other function. 

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SureLock 36


8.75¢
per kWh
36
month term
more info

SureLock 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $300.00
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.75¢
Rate @ 1,000 kWh :  8.75¢
Rate @ 500 kWh :  8.75¢




  — Barry
northdallas

 I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, i... 

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northdallas

 I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP. 

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  — Anonymous
RAMs Review
 I have had a very good experience with Cirro Energy 

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RAMs Review

 I have had a very good experience with Cirro Energy 

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  — Patricia
sorry i payed cirro
 we are so lucky we can choose our electric provider cirro charges 15.00 if you are late one day and will turn off your power in just a few gays they a... 

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sorry i payed cirro

 we are so lucky we can choose our electric provider cirro charges 15.00 if you are late one day and will turn off your power in just a few gays they also charge to send out a shut off notice please do not use this compny 

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  — Ms Jones
Not a good company
 I am currently a Cirro customer and they have terrible customer service and i hate it if you have a situation where you need to be late or need some t... 

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Not a good company

 I am currently a Cirro customer and they have terrible customer service and i hate it if you have a situation where you need to be late or need some type of payment arrangement because you will find out they dont do extensions or payment plans they also have no payment centers so if you dont have some type of credit card you have to western union your payments or mail them which takes 3 weeks for them to post to your account so i suggest you check around before choosing this electric provider 

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  — Kkp
Cirro
 if you are one day late on your payment, they immediately send a cut off notice. they also will not make payment arrangments or extend due dates 

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Cirro

 if you are one day late on your payment, they immediately send a cut off notice. they also will not make payment arrangments or extend due dates 

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SureLock 12


9.05¢
per kWh
12
month term
more info

SureLock 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $110.00
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.05¢
Rate @ 1,000 kWh :  9.05¢
Rate @ 500 kWh :  9.05¢




  — John