Sales Lady
I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Hammad from Pittsburgh, PA on September 18th, 2018
Good experience
Had a lady knock on my door and explain options to lock in my electricity rate, overall good experience and hopefully will save some money
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

James from Pittsburgh, PA on September 12th, 2018
Beware!
All my dealings with this company have been nothing but dishonest. a man showed up at my door on a fri evening after dark wearing a peco hat and jacket. he said he was with peco and that peco was changing their energy supplier to sfe. he said i needed to sign a form to continue receiving services. he then stated that for some reason my paperwork was missing my account no. and he asked for an old bill so he could complete the form. he made a telephone call on his phone and then asked me to read from a card that said sfe is an energy provider. last he said peco would plant a tree to thank me for my time. my mistake for not reading the form. it was dark, i was tired, and i believed the guy was from peco. turns out he completely misrepresented who he was with and why he had come. unbeknownst to me, i had signed a 3 yr contract to switch my gas and electric to sfe. i called their customer support and was told by 2 reps that the service had not yet been switched and that all cancellation fees would be waived. that was not the case. i received a bill from sfe for $90 for cancellation of the electric portion and so another call to customer support. this time i was told i would also receive a $90 bill for the gas cancellation and i would be taken to collections if i did not pay. i called yet again and was told by another rep that management had tried to call me and that they were unable to reach me--i have no missed calls on my phone. last, i submitted a negative review on sfe's site and they did not post the review. management is now to call tomorrow. no legitimate company with any integrity would operate like this. and after googling sfe, i can see that their door to door sales force has been preying on the inexperienced, elderly, etc for yrs. amazingly, sfe allows the misrepresentation to continue and then charges exorbitant cancellation fees when the scam is figured out.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dj from Phoenixville, PA on December 15th, 2017







Reviews Overview
The best review categories for SFE Energy are their plans and pricing, rated at 2.2 out of 5, and the order experience, rated at 2.2 of 5.
5 Stars
15%
 
4 Stars
15%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
69%
 
2.2 / 5
Overall
2.2 / 5
Price, Plans and Promotions
2.2 / 5
Order Experience
2.2 / 5
Customer Service
2.2 / 5
Billing and Account Management
2.2 / 5
Likely to Recommend
About SFE Energy



Recommended Electricity Plans