Billing Reviews

“  The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me! ”

“  We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making.I'd recommend Green Mountain to anyone. ”

“  I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends. ”

“  I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive. ”

“  I never take the time to submit a review, specially a lengthy one, but I must write about this experience. I called UGI to make a payment and figure out why my bill was so high in such little time, the person who answered me was very dry and dismissive. They told me what was on the account in the surface but did not take the time to give me a complete answer. The next day I realized my gas was shut off, I don't understand why the person I spoke to was not able to tell me that. Anyway, I called again and spoke to J. I'll just leave the name out because there is no need to highlight the bad, only the good. I called to tell them I had cancelled with the supplier (STAY AWAY from them) She wasn't helpful either, I wanted to know why the bill was high and what was the commodity rate, she wasn't able to provide with that. She said "it's in the billing statements". I said thanks and hung up, I was so upset I started googling other companies to get gas from, of course that wasn't an option in my area. I was just so displeased with the customer service. I had to get my service restored so I called again today, and I am so grateful ROSLYN picked up the call. I won't go into further detail but she was so understanding, she was able to answer all of my questions, went over my account in detail, fixed errors that were in the account, and just overall was a blessing which is why I'm writing this review.
People like her are the ones who make a difference in your company.
"Whatever you do, work at it with all your heart, as working for the Lord, not for humans" Col 3:23. Roslynn, thank you ! ”