Charge/Fee Reviews

“  I kept expecting my bill to drop this winter as always. Finally calling in, I find I'm being charged 12.9 cents - a "Holding Rate" - becasue my contract expired 8 MONTHS ago and I did nothing about it. That means I have paid them several thousand $ more than what I could/should be paying - just because I did not initiate a new contract with them (they assure me a letter was sent, which I did not get or see - even though all other communication with them has been by email.) I talked to several other providers and they said at contract end they would change a customer's rate to the PUBLISHED month-to-month rate. NOT TriEagle! They have a "special" non-published rate for loyal customers that fall out of contract! So it works like this: Lets say I have a contract for $.09/KWH and I use about 5000 KW per month. That will cost me about $4320 for the 12 months. The next 6 months I was put on their super-duper special "Holding Rate" of 12.9 cents. So for the next 6 months I paid $3096 which is almost 3/4 of the entire first year's charges in just 6 months! If you now calculate my actual rate overall it works out to about 11.6 cents per KWH - not a bad margin for TriEagle! And a rate they NEVER could have landed my business with up front. (Currently Reliant's non-contract rate is 8.8 for customers with expired contracts) And of course, you've already paid them so good luck with that! Customer service will just tell you over and over and over and over and over how "their" system works (for them, not me). It is after all my fault for depending on their emails for information impacting my account. Stupid me, I didn't see the paper notice that came in the mail - if indeed it did!My kingdom for a company that is fair!! I am absolutely weary of credit card companies, cell phone companies, airlines, and power companies who structure their business practices to take ripping advantage of customers who are not watching every transaction as if business is some kind of shell game. Some say its my fault for not watching the account. I say I thought I was dealing with a company who was watching out for my interests. Instead they were watching out for a way to get me - when my back was turned - and they surely did.I'm guessing TriEagle has a line in their ledger labeled "Sucker profits". Some of my money is there.Talk to Reliant. If you don't renew on time, your rate goes to their PUBLISHED non-contract rate. That seems fair. Goodbye TRYing Eagle. ”

“  Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage. ”

“  I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer. ”

“  It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me. ”