Charge/Fee Reviews

“  Spent 3 hours on hold getting transferred from one agent to another and then back to the start just to provide the same information about my account and get no further clarity on why I'm being charged extra. Finally got someone who could look at my account only to be told that the letter I received contained incorrect information and there was no way to waive the extra charges so I wasted all my time. ”

“  Even if you barely use the gas the fees will bleed you dry as well ”

“  UPDATE: Same day I posted the negative review Frontier Utilities replied wanting to hear my concern and hopefully resolve something. I provided them with the information they requested via email and they replied stating they would call me back at 4:05PM on 5/18. It is now 7:40PM and nobody has called me. Nothing has changed. They will get you to sign up with a tricky deceitful energy non-facts label and not respond once confronted.Original post: When i first signed up I never got a call back from a supervisor after I requested to speak to one two times. They were not available. I needed to cancel the contract when I got the first bill due to some unscrupulous higher than expected per kilowatt charges. Be very careful with this company. I shop yearly or every time my contract is up. The average charge on their fact sheet is not inclusive of the state/distribution fees. None of the other providers I have used have been this way. I left them as soon as the contract was over. Last bill was $86 for less than 400 kilowatts. A joke. Other providers are much cheaper. ”

“  I switched to Direct Energy in January of 2022. The original offer had no cancellation fees. Low and behold, after using Direct Energy for a few months and getting billed from Direct Energy and from my Electric supplier, I decided to switch companies. Low and behold, hidden on the e-contract, there was a cancellation fee blurb that I did not catch. ”