Charge/Fee Reviews

“  Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.Do not take the bait. ”

“  Shockingly dishonest bad company with horrible customer service experience. Compared to other electric companies, they absolutely stink. Repeated over charges, incompetent billing and astounding arrogance. I would not do business with them again if their "promoted" price (likely a myth) was 1 penny a kwh. I paid their billed extortion but promised them I would tell everybody I knew. Be forewarned. ”

“  I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better. ”

“  These people are ridiculous and have no idea how to create customer loyalty. Outsourcing customer servive to India-BAD idea. If you are late, by ONE day, please expect to be charged a myriad of fees. If you call and spend 30 minutes on hold, they will remove a small portion of the fees as a credit on your account. Maybe anyway, or maybe they just tell you that to get you off the phone. I am stuck for another 4 and 1/2 years but will be moving the very day my contract expires. ”