Recent Bad Reviews

“  my bill went up. can't get a call back. i have no idea how this works. i didnt save a dime. ”

“  Well- Looks like signing up with this outfit may have been a mistake. 3 calls to them and no answer. Over 20 minutes of hold time. Looks like I'll be filing a complaint and ditching this contract. My old supplier at least answered the phone..... ”

“  The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good. ”

“  Ive been trying to contact met ed for months and either they ignore calling back, or while Im on hold they continue to pick up and place it back on hold. On top of that, they call you back from an unknown caller id at 7pm but when you answer halfway through the voicemail the woman hung up. Anybody else with these issues should seriously consider a different route to hold them accountable and make sure to follow through. ”

“  I received a text with my bill amount today. It was almost 3x my normal bill. Nothing has changed in my home. I tried to call several times but there is a two hour wait. This is a nightmare. We are elderly and this is very stressful. It seems Met Ed is scamming us as a customer and evading phone calls. We are at a loss as to what to do. The internet instructions say to talk to Met ed first but that is impossible. Something is very wrong with our billing but there is no one available to call. ”

“  Was in a contract for some time at a low price, but when the contract expires if you don't remember they will charge you predatory rates to make up for it instead of actually charging you reasonable amounts. We got hosed for a few hundred because of this, needless to say I'll be steering people away from them for the foreseeable future. This will cost them way more than simply doubling my bill. ”

“  Was told I was getting a gift card for being with my local energy provider. I was adamant that I did not want to switch providers or raise my electric bill. After looking me up and having me sign an agreement to send me the gift card that they would not let me read. I was signed up for NRG that was charging more. I immediately called to cancel with them. They told me they would cancel and have it so I was never in the system. They assured me that there was no need to contact my energy provider to have them stop it and gave me a cancelation code. A week later I got a welcome to NRG email. I called a second time. The cancelation ticket was never submitted by the first person. The second person whom I was hoping would cancel it refused to email me a verification that I did indeed cancel it this second time. I had to contact my local provider to cancel NRG because of how shady their business dealings are. Would not recommend this company to my worst enemy. ”