Recent Bad Reviews

“  I have been talking to the female sales reps in Midland,Tx. They are offering an in-store promotion (too good to be true). They don't know their product and need proper training. I asked them if the 9.50 cents per Kw is fixed or does it fluctuate. The girl did not know. She had to call someone and finally I got an answer. The promotion of 9.50 cents per Kw fluctuates. She said you can call in after 2 months to get the rate locked in. I said no thank you and walked off. ”

“  I was marketed by a person in Walmart for the better pricing. But that plans works only first 3 months later I should call them and remind every 3 months which I didnt do and they just only one email(overlooked) as reminder and they kept charging me flexible pay and I lost around $300 thru billing gradual increase every month. ”

“  Don't get them they doubled my bill and now it's a nightmare to get out of the agreement unless I pay an outrageous amount and it also feels like they keep extending my agreement when I ask how long I have left ”

“  I am on a limited income at this time and notice that my gas bills in the summer are higher than in winter months. I am supposed to be on a damn budget. What is the use of having a budget if it is not benefiting you. But the moment I come off the budget I run the risk of having an astronomical gas bill. I work five days per week, am rarely home, and use gas for my stove and heat. IT IS HOTTER THAN A VOLCANO in this apartment even with air conditioning so there is no way I am using any heat in July and August. But I was told it is to help with higher bills in winter. My winter bills were $58 dollars I live in Bellevue, Ohio now and when I lived in Springfield, Ohio I was also on a budget and was NEVER home and was charged $80 a month. The apartment there was gas heat only (my stove was electric. The customer service or management team will not do anything. Customers are at their mercy because they charge what they want even when you barely use gas. I called the gas company around 545 pm on 8/28/2024 and nothing was done I am researching finding another supplier. ”

“  This place is a joke! Do not use them! Website is complicated to pay a bill
QR code on bill never works and good look paying over the phone. Around in circles you will go. ”

“  I've been called several times by this company trying to get me to switch, even though my number is on the "do not call" registry. They have been asked several times to stop calling. Much like scammers, they hide the numbers that they call from. ”

“  Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)

I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission. ”