Recent Bad Reviews

“  This place is a joke! Do not use them! Website is complicated to pay a bill
QR code on bill never works and good look paying over the phone. Around in circles you will go. ”

“  I've been called several times by this company trying to get me to switch, even though my number is on the "do not call" registry. They have been asked several times to stop calling. Much like scammers, they hide the numbers that they call from. ”

“  Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)

I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission. ”

“  Terrible company. Went to them to try to give another company a try when I decided to leave reliant, terrible mistake on my behalf.
Every bit of their business is shady. They do not send confirmations when you pay online. I am in my 20s, I don't enroll for paper billing for anything, yet they never sent my bills paperfree online as requested. I submitted the paperfree request multiple times, because every month I wad late because they did not email the bill! By the time they mailed the bill and it was delivered, the disconnect bill was being delivered the same or next day, adding a damn late fee! I was with them from March, I believe, until the end of July, I received 3 emails from them, the final bill, the initial confirmation that I requested service, and the account information. Not a single monthly bill or payment confirmation.
My service has been ended with them for 3 weeks, yet somehow my final bill is still increasing.
Bills were astronomically high, hard to get on the phone with someone, the bill issues. I was with reliant for 6 years, I believe, honestly didn't have issues with contacting them, receiving or paying bills, confirmation emails, just the bills kept getting higher when you had to renew your contract. I was going to go back to them, but tried green mountain just because the plan I wanted to go back to with reliant was cheaper with green mountain.
Just stay away from Just Energy ”

“  I was told I had to sign up to see the price differences. When I did and chose not to continue, I called and cancelled all services!!!! They only cancelled my electric and continued the gas service without my permission! They're not trustworthy at all! ”

“  Comparisons of natural gas marketers are based on therms and typically Xooms rates are appealing however their hidden junk fees , vague billing statements and terrible customer service negate any savings. ”

“  Absoute scam. Offered savings to current rate. By three months in the rate is 3x or more than the default service rate. And cancelling is near impossible and takes a couple months. DO NOT LET THEM SCAM YOU! They bank on you not looking at the rates on your bill to massively overcharge you. ”

“  Smart energy is a scam. My bill doubled since I got them. I called them to take me off that. How I go from paying 200-300 a month to 600 in one month. Nah I'm good. ”

“  I needed to reset my password. Simple enough right? Nope. Their forgot password links do not send emails out like they say they do, and when calling to try and get a hold of a representative so that I can get into my account and pay my bill, I get an estimated 'wait time' of 3 hours. I have now been waiting close to two hours. Disgusting level of service ”