Recent Bad Reviews

“  I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate. ”

“  My contract expired and they didnt feel the need to contact me in any way, no text, no email, no call. They constantly text me when my bill is available or do but never sent a renewal contract. They just switched my plan without my knowledge and started charging me 20% more than before. It is a shady business practice and only a short term gain but now has lost them a customer for life. Why practice business that way? Its unnacceptable to treat customers that way. I immediately switched to a different company and wont be back ”

“  on the phone for another 44 minutes on hold so far. Call them daily and almost impossible to get a live person. once you do they always have to send you to another department. Service pole rotted off, tried to get them to shut the power off. Paid them $110 in advance. Suppose to show up in three business days, a week later still never showed up. ended up putting live wire on new pole myself. 4 months later still trying to get my $110 back. Thats just one example. Called to get service turned on, had to call them 4 different times to actually get it on. Now tried to pay a balance, but have to wait until the bill comes out a month from now., service was shut off yesterday. What a joke. And can't even tell me the consumption or estimated bill. I think they put you on hold hoping you hang up, and usually I finally do. Wish I had other options. About to go off grid completely. ”

“  They cannot accept ACH payments unless you use their proprietary site. Still cant find out how to set this up. ”

“  This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with. ”

“  Was in kroger today minding my own business and this guys says hello I say it back and he tried to get me to acknowledge switching my aes for this company without reading anything. He kept saying scroll to the bottom NOPE I READ THINGS... It said by saying yes you acknowledge to switch over to this company. So I tell him I will not until I get home to read it he then gets an attitude and says we'll it expires in 5 mins so you can't. No thank you I do not sign things without reading it bit nice try . ”

“  We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so. ”