Recent Complaints and Negative Reviews (94 reviews)
BAIT AND SWITCH!! BEWARE!
“ There lured me in with a great price but a few months later I was paying THREE TIMES the price to compare. Do not even think about changing to AP&G. ”
January 16th, 2026
Never heard back from them
“ Never received anything ”
January 15th, 2026
Nope
“ Since they roped me in, I have heard nothing from them and can't even find a log in outside of their "rewards" program. My bill has gone up and I just want to be done with them. ”
January 9th, 2026
Avoid this company
“ Company said they sent me a letter saying my one year was ending and they said they included the new rate which was almost four times higher. HOWEVER, I never received the letter and didn't know about the new rate until the bill arrived and it was five times last month's bill. This is a scam company. ”
January 7th, 2026
Terrible
“ Awful. Will never go with them again ”
January 5th, 2026
100% cost increase in 1 month
“ After 3 years of use, out of nowhere they started charging 100% more right as Christmas arrives. No warning or heads up. ”
December 31st, 2025
Double charges
“ I had some concerns regarding my experience with this company. I noticed that I was charged twice, which was unexpected. Additionally, I learned that to cancel my service, I would need to pay for two more billing periods. I've also observed a difference of $95.28 compared to my previous energy provider. Ultimately, my total costs would amount to $104.41 for the illuminating company and $195.28 for NOPEC Energy Services. Id appreciate any guidance or assistance you can provide to resolve these issues. Thank you! ”
December 26th, 2025
Customer Service is Awful
“ I can't reach anyone during a break in my work hours because hold times are 1-3 hours long. This has been a frustrating experience. When I speak with representatives the issue is still not resolved after multiple, excruciating attempts. Was last told it looks like my order was "stuck in work flow" and can take up to 30 days to resolve. That was over two months ago. ”
December 26th, 2025
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